I don't like putting businesses on blast but Elavon is one of those companies that shouldn't even exist. There is nothing about their platform which exemplifies what a business should be like.
Their operations are a mess. They themselves don't know where half of their charges come from. If I had to listen to one more rep say, "I'm not sure. I've never seen that charge before" I think I was going to break my phone.
I was with them for a total of about 18 months and in that time I ended up with 7 reps. The first guy seemed great then he just disappeared. They kept assuring me he was just in a different department. After 10 seconds or research I discovered he left the company.
Why lie, you might ask? Because that's what they do. They lied to me constantly and cost my company thousands of dollars. Their sales reps will talk about the 1.7% rate until they're blue in the face but in reality their all in fees are closer to 4 - 5 %. When it works out in the wash, they are more expensive that Stripe!
Their 3rd party vendors like Mondo are absolute trash. They debited random amounts from our account and the amounts kept increasing with no reason. When I called them on it, they hung up on me and never answered my calls again.
The weird thing was that they were solid for 24 - 48 hours and then we would spent 8 - 10 hours a day on the phone trying to get tech or account issues answered when we had time. All in, we wasted over 400 hours trying to get support.
When their service went down and it cost me clients they had nothing to say but "that's tech for ya". So they cost me thousands and then I leave and they sent me a credit letter for $50 while also still trying to take money out of my accounts. I had to run a stop payment on my accounts just to get them to stop.
I'm a reasonable person but the fact of the matter is I was too patient with these jerks. I never get mad but I found myself screaming at their reps because they don't solve for anything, they just try to deflect.
I could go on forever, and I have the emails/recorded calls to backup everything; liars, thieves, asshats, and useless policies abound at Elavon.
Oh, one more thing. I had a list of over 50 issues with them and they tried to blame us for each and everyone. Switched to Stripe and haven't had A SINGLE PROBLEM in months. That should be all you need to know.
I wish I was a billionaire that could buy them just to shut them down just to watch their entire C-Level do the walk of shame.
Absolutely disgusting company. read more