This is a review of our first dining experience at this restaurant. I'm not a picky person at all and let many many things slide but I have to tell the story as it unfolded. This experience was a train wreck. Sorry in advance for the novel.
We arrived around noon on Sunday September 28th, 2014. The place was quite packed and loud. We were shown to our table in the far end corner of the restaurant. No problem. I'll list out the events of our experience in phases.......
The drink orders were taken and we were given menus. The host seemed a bit rushed and not too friendly (no greeting, smile, thank you, etc). He started to leave before I'd finished telling him that I wanted no lemon or sugar in my iced tea. He delivered the drinks promptly. I took a drink of the tea. It definitely had sugar in it although not much. I might mention also that 4 people arrived about 10 minutes after we did, sitting next to us. They were served drinks and their orders taken almost immediately. (Big no-no).
The server finally made it to our table (23 minutes after we arrived), again not friendly and quite rushed. We gave her our orders and asked for queso sauce. I let her know that the tea has sugar in it. She looked confused and uttered something. She rushed off with the glass. We figured she'd bring more chips since the basket was empty. When she showed up again 10 minutes later she only had the queso. She brought the tea back and again it had sugar in it! She never returned to our table so when the water guy came around I just ordered a glass of water. No biggie, only the glass smelled like a sour dishrag. I gave up.
The food finally arrived (54 minutes after arriving). Looks good. Both the chimi shell and the tortillas on the fish tacos were sticky/soggy, as if they hadn't been cooked quite long enough. I'm not sure but we didn't make a big deal of it.
We were done eating in a few minutes and just sat there, waiting, waiting, waiting. No check. Finally we gave up on the check and went to the cashier's desk. Nobody there and no employees to be seen anywhere. There were 4 of us waiting. Finally the man ahead of us went back to kitchen and got someone to come up to the front. It was our long-lost server. She looked frazzled. She didn't have the checks done and was looking at the menu to determine what the prices are. Hmm. We finally got out of there after an hour and 15 minutes.
Perhaps it was just an off-day however this wasn't a good experience. Unorganized and unfriendly staff. read more