I've been here twice. To the El Monte location on valley. The first time I went the girl helping me…read morewas very helpful and told me how it works. I used their shipping services , to ship a luggage to El Paso. I sent a checked in bag and paid $91 . They had was big and weighed 60lbs. They shipped it that same night. They offer you insurance and tracking. My family was able to pick it up in El Paso the following day to take it to Mexico. The second time I sent a 10x14 box that had shoes , socks and underwear. They charged me $17 to ship it. They measure the box and weigh it. Some of the workers can be rude but I try not to let it bother me.

There is a 5 hour wait in LA for passengers going from El Paso TX to Sacramento CA. But NOWHERE…read moredoes it states that the passengers have to wait OUTSIDE at night. HORRIBLE service. Yelp doesn't have a selection of ZERO stars

Everything went well, from booking my trip till coming back. Very nice and clean buses. Anguie from…read moreeast LA it's very professional a total asset for your company. Please convey my gratitude to your team. Till my next trip. Thanks

Scammers! DO NOT BOOK. They had no one communicating about…read moreour itinerary in regards to the status, we booked a bus from Downey to SD and was left stranded at 9pm on a Sunday. This is unacceptable. If you read one review let it be this one and dont book their busses.

Rachel was on time and super friendly and professional! Highly recommended her for any of your…read moretransportation needs!

Our bus driver Rachel was amazing. Our trip to Rancho Mirage back to San Dimas was uneventful…read more Great job!!!

Seats need to be cleaned out Trash picked up, other the…read morethat it's comfy, and on time.

The traffic to get to this location is amazingly slow. As you get closer to the destination, You're…read morebetter off taking the narrow backroads then trying to drive on Atlantic to get to this place. There is no parking. There is minimal street parking available, due to other businesses in the area. Be prepared to park a bit farther away, or to go in loops around the blocks to find available parking. The waiting room inside is pretty empty with cheap plastic chairs. No tables or magazines available. Only one TV available in the waiting room. I didn't go to the bathroom here, but my companions did. You'll need a key from the front desk to use the bathroom. Bus was late by like an hour. They didn't let us buy a ticket for the bus until a certain time frame. I'm not too sure about why was that. Overall, I think there were better options to going from there to TJ airport. But the bus finally came and it looked like my companion was ok as I bid him farewell for his short voyage. The attendant took his bag to load in to the bus and my friend sat comfortably on the bus to.

Street parking only, no meters. Picking up a relative. This location is better than the ones…read morelocated in downtown Los Angeles. The young lady helping us was friendly and kind. The arrival time are off by over 1 hour.

I had a departure time at 11 PM but the bus driver didnt arrive till about 11:40 PM - meaning we…read moredidn't leave the bus station till 12am- nxt day!!!!!!! The ride initially was 25 hours but it ended up being 2 hrs extra instead of arriving at 12 AM - we got to the station at 2:30am -- they are not professional or punctual at all Don't recommend unless you don't mind waiting 40 minutes extra for your bus to arrive Me and my children were no longer ride with tufesa in Huntington Park Me and my children will no longer travel with this company

Nice busses, clean restroom, unfortunately I didn't have an outlet to charge my phone.read more

El peor servicio para unas personas de la tercera edad el dia 29 de diciembre 2023. El camion tenia…read moreque salir De Fontana de 8 pm rumbo al paso texas. Se hicieron las 11;00 pm y nunca paso el chofer por ellos con un frío pensando que era retraso de el camion. No habia forma de contactar a nadie ya que no tienen una Central te recojen literal en un parking de tiendas. Simplemente el chofer se olvido pasar por ellos perdimos tiempo y ninguna disculpa ahora que se llaman omnibus express. No se puede contactar es la peor experiencia tengan cuidado antes de comprar sus boletos y todavía es mas caro que las limousines y pesimo servicio.

This has been the worst experience ever. Came here so my mom…read morecan travel to TIjuana, and the people here are so rude and with so little customer service. Bus doesn't even have the company name on it. I would really recommend that this workers be reviewed and properly trained in customer service. This why I am rating this 2 stars. Prices are fair and reasonable.

Everything went as planned. Cheap way to get to TJ. No issues whatsoever. The bus driver got us…read morethrough Aduanas and got me to the airport safe and sound!

Avoid these third world stone aged transportation company. They are late always, have dirty beat up…read morebusses, dirty filty bus terminals (total squalor). Poor customer service , no accountability and drive like maniacs. They should go our of business. Would give them five negative stars! I am reporting them to the department of transportation (Federal)

Been dropping my father off here for years on his two to three day trips to TJ…read more Prices are decent and mostly on time. They offer a parking lot in case you don't have anyone to drop you off but it's for a fee of course.

Great customer service made our travel experience better. Great price, comfortable travel and…read morefriendly staff.

Se llaman omnibus express ahora. El dia 29 de diciembre mis…read morepapas de la tercera edad tenían que salir de Fontana al paso texas. Y simplemente el chofer se les olvido pasar por ellos con un frío esperando que llegara hasta 11:00pm pensando un retraso de el camion. Simplemente al siguiente dia se llamo ala oficina ni una disculpa simplemente dijeron no pasamos por ellos se nos olvido. Fue la peor experiencia ya que no hay forma de contactar ala empresa Es compañía fantasmas cambio de Nombre. Tengan cuidado para que no les pase lo que tuvimos que pasar nosotros.

this company is not reliable. it they don't answer phone calls…read more use non-english speaking personale and when asked questions nothing was able to be answered.

I go back and forth LV to LA a lot...sometimes weekly. Driving solo is tiring not mention the gas…read moreand wear and tear on vehicle. Flying is a hassle and can get expensive and I personally don't enjoy it. For me the best way is via bus. There's numerous bus offerings now that cater to different needs. There's more luxurious Lux bus, to the double decker megabus among others. They are now equipped with WiFi, outlets for your devices, some play movies while others are no frills get you point A to point B type. I had to leave last minute and this bus was the only one available. It was no longer being offered online as an option to book (45 min til departure) so I called the number and reserved with my name and number and they told me where to wait. I get to the Bokai Hotel on Rosemead and the bus comes on time. Perfect. The bus is smaller than the large buses (seats around 70) I'm used to but that's more my type. Just means less people and less drama to deal with. The bus itself seats 27 people and when I left on a Saturday afternoon there was only 8 of us total. Reminds me of those party buses in Vegas minus the stripper pole, uv lights and alcohol. This being a Chinese bus, most travelers were Asian and it was quiet and respectful. Most people are on business for a convention being held at the Palazzo. There were no crying babies, no one speaking on their cell being a drama Llama, no drunk party crews, no music playing on the cell phone for everyone to do the nae nae, no one smoking a joint in the bathroom and no b.o. This is from personal experience with various other buses. I spoke with the guy that gives you your ticket/receipt and I found out their bus line has only been open since April 2015. No wonder it has a new car smell and hasn't been tainted by the aforementioned pet peeves. The seats are comfortable and the air conditioning is the bomb especially on this hot day..you might want to bring a small blanket if you get cold easily. The only thing is there is no WiFi on this bus or outlets for your devices. There are seat belts though which I appreciate. From Rosemead, it stops on Colima in Rowland Heights then Baker for a short break (driver asks if we want to stop or keep going and also how long we want to take) before going straight to Vegas. Excalibur, Ballys and Chinatown is where the bus stops once in Vegas. I'm glad this service is around. For $25 I travel in comfort, get some sleep and recharge so when I wake I can take Vegas by storm!