Definitely outdated, a bit run down, and just not a very high-quality stay. The rooms are rooms,…read moreplain and simple. No special amenities, features, or even much in the way of conveniences. Ceiling tiles in hallways are broken or missing. There are extra charging ports and outlets on the end table near the beds. This would be helpful, except the outlets are so used, beaten and loose that my chargers and medical device wouldn't even stay plugged in. I had to go out and buy an extension cord just to finally be able to use my devices by the bed. Smaller room issues: The shower had hair in it when my family first arrived. The TV channel selection is mid with older style televisions. The air conditioner makes loud and odd sounds all night long. Crumbs and other debris were on the floor. Service is mostly okay. Counter people are usually nice enough, but service to the rooms leaves a lot to be desired. They only make beds, empty trash, replace towels/washcloths, and do any cleaning every other day. When people regularly use this hotel to go to Six Flags Great America, expecting everyone to use linens multiple days seems a little nasty. This especially rings true for the washcloths used to wash our bodies with. We had garbage and dirty towels piled up since we're on vacation and are eating out and shopping regularly. Eww. The Hampton Inn does serve free breakfast in the mornings. This is also generally just okay. You can make your own waffles, which my children do enjoy. There are also eggs, meat, and potatoes that you can grab, along with other assorted breakfast items (bagels, toast, oatmeal, etc...). The cooked items can vary from day to day on how well they taste or even look. I appreciate a free breakfast, it is available for 4 hours, and I mostly did enjoy the available items. There is a laundry room (also outdated), tiny fitness closet (technically a room), and a little pool. Nothing around here really stands out other than it's convenient proximity to Six Flags Great America and Gurnee Mills. This is our second time staying here, and I'm not sure I'll be booking it for my next family vacation.

Since I was heading to Gurnee Mills, I thought I would stay at a nearby Hilton hotel. This great…read morebudget hotel, with ample parking, is very close to nearby restaurants, within 10 minutes from Gurnee Mills, and very close to the I-94. The lobby is very contemporary with working stations and seating areas. The reception desk is to the left as you walk in. The agent, was very friendly and helpful regarding directions to Gurnee Mills. She also went over the amenities of the the hotel. The room, pre-selected prior to arrival, is well layed out. The room has a great sitting/working area. For convenience, there is a compact refrigerator and a microwave in the room. The hotel amenities include a fitness center, laundry room and an outside pool which is closed for the season. Of course, there is the complimentary breakfast, is served to the right of the main entrance. Overall, a great hotel stay at with friendly staff.

Check in was easy. Desk clerk friendly and customer oriented. Room very clean. Bathroom in good…read morecondition and clean. Bed comfortable. Pool a comfortable temperature.

The front desk staff were very kind, but the overall cleanliness of the rooms was disappointing…read more The walls, door, bathroom, headboard--pretty much every surface--were noticeably dirty, and the room had a strong odor that made the stay uncomfortable even after I spray it down with lysol. To make matters worse, the breakfast made me sick two days in a row. At first, I thought it was just an upset stomach or maybe the eggs, but the next day I only ate the breakfast sausage and ended up throwing up. It was clear the food was old. If cleanliness and fresh food are important to you, I wouldn't recommend staying here

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

I wouldn't even check in once I arrived. It felt unclean. A pool was advertised, but there was an…read moreold sign taped to the front desk saying "Out of Service". People hanging around the area (several hotels in the area) felt like I was at a homeless shelter. I wanted a quiet retreat but instead went back home where I know it's clean and am not afraid to go out at night. I should have read the reviews first!

The hotel is okay physically. It was clean. The entire facility has that old attic smell but it was…read morenot troubling. What is troubling is that the walls are so thin that I actually thought someone was in the room a few times an it was next door neighbor. Also this neighbor microwaved chicken that made the entire wing smell for hours -is there no insolation in these walls? I chose to come here because they accept dogs. Is there no understanding the nature of dogs? I had dental surgery - informed them of this and the male person who was at the front desk in the morning who was not friendly did not say good morning or any other acknowledgement was informed of same. 1/2 into the surgery he was complaining that the dog was barking. There is a dog next door and all over the facility did he honestly think that the dog would not bark. I was gone a total of 1 hour! Please educate yourself on animals and not just collect the pet fee. I know that not everyone loves animals. But if you come to work and know that they will be there perhaps some education is in order.

For starters I had my son's 8th bday pool party here. I…read morewould definitely do it again. 1 did have a few grievances but Mr. Christian Khayat and his staff went above and beyond to rectify the situation. They were all accommodating. Once the kiddos were down the adults had the pleasure of hanging out at Twyla's the in house bar. Which is where we met his amazing Bartender (Steph), (Chris) the server and (Jorge) the bar back. All of them were great as well as the drinks. We even felt a little chilly in the pool area and the housekeeping guy (Oscar) turned up the pool temp and the area. My family is already looking forward to returning once the renovations are done. Can't wait to see the upgrades. Mr. Khayat also bought my son a few pizzas and chicken from his restaurant (Fatmans) which my Autistic son loved so much we had to stop there and get a few before we went back home to Milwaukee. Definitely a 10/10 Thus place is definitely worth trying out. Oh yeah and Kala at the front desk rocks. We WILL BE BACK

Nice, budget hotel very close to Gurnee Mills, Great America. Room was ready by 3 pm. Got…read moreupgraded to a suite: living room with pull-out couch and large BR with king size bed. Stayed one night so didn't have much time to use the outside the room facilities, but the room itself was exactly what we needed. There is plenty of parking all around the facility (it is quite large in terms of area, not so much in terms of floors). Each of the entrances are controlled by key card, and it makes sense to move your car to the entrance/exit closest to your room, once you check in. The bathroom had one sink with plenty of counterspace, tub/shower combo. They do expect more than 2 people staying in the suite, so provided 4 towels. Water pressure was barely adequate and temperature was good, but easy to control. Dove products (soaps, lotions) were provided, which I hadn't realized was a thing. The temperature was a bit harder to control. Each room had its own floor climate control unit that could be used to turn on/off, but there was also a wall thermostat that seemed to be on. We just used the floor unit and the rooms got quite cooler, even with the hot outside temperature. Everything was worn, and could use a facelift...but the location is really good, and the charged price is commiserate with the value given. It wasn't very crowded (probably because of the newer hotels closer to the Mills)...so probably a good choice if needing a quick place to turn down without much notice.

My expectations weren't too high, considering the price...but when the accommodations are dated and…read morerooms smalls, the least you can too is be clean. My room was barely clean, busted outlet plates, dirty walls, stepped on a bug etc. Service attendants were nice though. Breakfast very basic, although milk was expired. Disappointing for a choice hotel. Won't return. I should have asked for.discount or refund but too tires to change hotels. Oh, elevator permit expired and floors sticky.

If I could I would give 0 stars. Came back from work one day my camera turned around and my navy…read moreblue Hollister blanket stolen out of room 322. Searched everywhere for it. That blanket was sentimental to me I've had it since 2010. Left the hotel today feeling heartbroken about my blanket. To the Manager; your employees are thieves and that is unacceptable for the establishment. To the customers; lock your personal things away.

I would highly recommend this hotel for future Naval graduate families!…read moreAli was a huge help in planning our route to base with extremely helpful tips and tricks! I was beyond overwhelmed and he was so helpful and made the entire process simple! The rooms were clean- we aren't talking 5 star resort, but you can tell they take pride in what they do and it was comfortable and clean. My kid graduated and they were very accommodating and with last minute add of a room. I travel a lot for work and customer service is key! I also had a great experience with Chad on the phone, who was also very helpful and patient! I again recommend this hotel!

The Hampton Inn made me feel so welcome to be here. We stayed here while in town for the Harry…read morePotter Forbidden Forest Experience. Of course I forgot something. About 10 minutes later I received a text from the front desk manager Sabrina. I was able to pick up what I needed from the front desk. You can charge snacks to your room, and it will be deducted from the deposit. Convenient means a lot to most, especially me. The breakfast was delicious!! A nice wide variety of meals for all diets. The oatmeal with almonds looked great but not my choice this morning. Spacious dining area. Friendly kitchen staff ready to assist. There is also a Wendy's in a safe walking distance day or night. Thanks Sabrina Nicole four showing great leadership in your Inn. It shows through the staff. Keep up the good work.

I had an amazing stay and can't recommend this location enough. The first thing I noticed was how…read moreclean and sanitary everything is; you can actually smell the bleach as soon as you walk through the door. Even though we stayed near the front desk and pool area, it was surprisingly quiet. We didn't hear anyone in the rooms above us or next to us, which made for a very peaceful experience. The rooms are very spacious with plenty of room to move around. The staff here is incredible, especially Mila at the front desk. She was so helpful and welcoming. I also loved that they allow dogs, and the free breakfast was a great bonus. If you're looking for a spotless, quiet, and pet-friendly place to stay, this is it.

Disgusting, absolutely dirty and the fact that they have roaches not like a small roach it was a…read morehuge one when addressed to management did not seem concerned at all. Woke up with two bite marks on my right hand definitely 0/10 recommend this hotel. After speaking to front desk, management, and all the supervisors nothing was resolved, the fact that one of our family members slept in the car the entire night because when I googled anything in the surrounded areas all reports of bed bugs! Yikes!! They had no options but to sleep in the car! Please everyone do research your hotel before booking anything.

Decent stay at Courtyard. It was clean which is most important to us. The staff was friendly and…read morethe lobby was nice. No free breakfast but they had free coffee (not good). In the lobby they have seating and a small cafe. They offer pricey breakfast and sandwiches. They had a pool, hot tub and fitness room that I got a peak of but didn't get to use. Our room was typical - would have loved to have been able to open the sliding door to go outside but I guess it is blocked for safety reasons. The hotel was pricey for how basic it is but I guess that is what they cost in the area. Overall, it was a good stay.

Our second stay at this Marriott Hotel, 8/21/24 to 8/24/24. Mainly picked this hotel because it…read morewas one of the closest to attend the Navy Boot Camp Graduation (8/22/24). First visit back in March 2024 was a pleasant one, so decided to try it out again at this hotel after finding a reservation with very good rates a month ahead of time. When checking in at the front desk at 2:40 PM on Wednesday, 8/21/24, was greeted right away by the employees. I received excellent service for my reservation booking and even got complimentary bottles of water along with some information regarding the Navy Boot Camp. The packet contained important timings and directions for the graduation ceremony as well as places nearby to eat at and visit. In addition, requesting for extra bath towels, body lotion, and some toothpaste were met with care and in a timely manner from our hotel room. Requesting for toiletries and bath items from Housekeeping when they came by to clean the room was met with great expectations! Amenities around the hotel and restaurants, retail stores nearby was a plus, as they were walkable and very accessible! We really enjoyed our stay once again! Good service. Parking spaces are kind of narrow, though. If there are inconsiderate people who park outside the lines and are too lazy to fix their cars, it is hard to find a nice space to park correctly in.

My family and I booked 2 rooms, One of which was not available until 3 1/2 hours after check-in!…read moreThe whole companies server was down so check in took exceptionally long. Originally our rooms were supposed to be together and then they said that they will be down the hall from each other and now they are on completely separate floors. The 1st room wreaked of cigarettes, they offered air fresher, had left over dead spiders on the tv stand and cobwebs in most corners, liquid spills in the fridge, broken/cracked toilet bowl and horribly patched up plaster in the tub. The 2nd room we were finally placed with, had blood droplets on the ac unit. Being fully booked, my family was crammed back into the one hotel room, waiting for them to clean the 2nd room. Still currently waiting as I write this review.

We had two rooms, stayed 2 night's. We arrived around 12am and our roomd were hot and smelled like…read morea musty ash trays. Our bed had a torn Duvet and the bathroom was dirty. The pool was cloudy all weekend. We was a family of 5 and asked for more towels on day 2 and she questioned why needed them. We paid over $350 for two rooms. This is the second time we have stayed here, the first time it was a bit cleaner. We will not stay again.