It was a great stay. The atmosphere was great and the staff were very friendly. The breakfast was…read morenot bad. Pretty standard hotel breakfast. The attendant was great. The hotel's elevators were an issue. I read a review from three months ago mentioning that one elevator was down and that is still the case today. The other elevator was done when we returned from Six Flags. We had to walk up to the fourth floor. It didn't kill us but after putting in the miles walking and standing all day stairs where the last thing we wanted to climb. I will definitely stay here again.

Definitely outdated, a bit run down, and just not a very high-quality stay. The rooms are rooms,…read moreplain and simple. No special amenities, features, or even much in the way of conveniences. Ceiling tiles in hallways are broken or missing. There are extra charging ports and outlets on the end table near the beds. This would be helpful, except the outlets are so used, beaten and loose that my chargers and medical device wouldn't even stay plugged in. I had to go out and buy an extension cord just to finally be able to use my devices by the bed. Smaller room issues: The shower had hair in it when my family first arrived. The TV channel selection is mid with older style televisions. The air conditioner makes loud and odd sounds all night long. Crumbs and other debris were on the floor. Service is mostly okay. Counter people are usually nice enough, but service to the rooms leaves a lot to be desired. They only make beds, empty trash, replace towels/washcloths, and do any cleaning every other day. When people regularly use this hotel to go to Six Flags Great America, expecting everyone to use linens multiple days seems a little nasty. This especially rings true for the washcloths used to wash our bodies with. We had garbage and dirty towels piled up since we're on vacation and are eating out and shopping regularly. Eww. The Hampton Inn does serve free breakfast in the mornings. This is also generally just okay. You can make your own waffles, which my children do enjoy. There are also eggs, meat, and potatoes that you can grab, along with other assorted breakfast items (bagels, toast, oatmeal, etc...). The cooked items can vary from day to day on how well they taste or even look. I appreciate a free breakfast, it is available for 4 hours, and I mostly did enjoy the available items. There is a laundry room (also outdated), tiny fitness closet (technically a room), and a little pool. Nothing around here really stands out other than it's convenient proximity to Six Flags Great America and Gurnee Mills. This is our second time staying here, and I'm not sure I'll be booking it for my next family vacation.

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

Everything! The place is disgusting!…read moreThe place looks unorganized. Room was not clean at all.

The building's older, sure, but the room's holding it together like a veteran of many family road…read moretrips. Hardwood floors (thank you, no mystery carpet stains), a pullout sofa for dramatic lounging, and beds so comfy they could qualify as emotional support furniture. There's an indoor pool and fitness center, which we nobly ignored bc waffles took priority. And speaking of waffles... breakfast was an AYCE carb carnival: cheese omelets, sausage patties, country potatoes, and DIY waffles that could make you question why you don'town a waffle maker at home (definitely getting one). Add in the cereal, yogurt, fruit, and juice fountain, and you've basically got a brunch buffet w no judgment!! Bonus points for the lobby hydration station: iced water and coffee/tea on tap like a fancy gas station. After every outing, that cold water hit harder than therapy. Six Flags is half a mile away, it's so close you could just walk there!! The staff were chill, friendly, and clearly used to herding families in town for boot camp graduations. Breakfast buffet was good!! Cheesy eggs, potatoes, bacon ,sausage, cereal, fruit, oatmeal, waffles, juices, milk, coffee.... Great fuel before heading to the airport!! Minor gripe: *The the shampoo/body wash bottles were so tiny you'd think they were made for Barbie's dream hotel. We ended up buying bigger, realistic human sized bottles. *Towels were thin and smaller than avg size . Overall, an older but solid stay... cozy, caffeinated, and just the right mix of comfy sleep and healthy hydration.

Nice, budget hotel very close to Gurnee Mills, Great America. Room was ready by 3 pm. Got…read moreupgraded to a suite: living room with pull-out couch and large BR with king size bed. Stayed one night so didn't have much time to use the outside the room facilities, but the room itself was exactly what we needed. There is plenty of parking all around the facility (it is quite large in terms of area, not so much in terms of floors). Each of the entrances are controlled by key card, and it makes sense to move your car to the entrance/exit closest to your room, once you check in. The bathroom had one sink with plenty of counterspace, tub/shower combo. They do expect more than 2 people staying in the suite, so provided 4 towels. Water pressure was barely adequate and temperature was good, but easy to control. Dove products (soaps, lotions) were provided, which I hadn't realized was a thing. The temperature was a bit harder to control. Each room had its own floor climate control unit that could be used to turn on/off, but there was also a wall thermostat that seemed to be on. We just used the floor unit and the rooms got quite cooler, even with the hot outside temperature. Everything was worn, and could use a facelift...but the location is really good, and the charged price is commiserate with the value given. It wasn't very crowded (probably because of the newer hotels closer to the Mills)...so probably a good choice if needing a quick place to turn down without much notice.

For starters I had my son's 8th bday pool party here. I…read morewould definitely do it again. 1 did have a few grievances but Mr. Christian Khayat and his staff went above and beyond to rectify the situation. They were all accommodating. Once the kiddos were down the adults had the pleasure of hanging out at Twyla's the in house bar. Which is where we met his amazing Bartender (Steph), (Chris) the server and (Jorge) the bar back. All of them were great as well as the drinks. We even felt a little chilly in the pool area and the housekeeping guy (Oscar) turned up the pool temp and the area. My family is already looking forward to returning once the renovations are done. Can't wait to see the upgrades. Mr. Khayat also bought my son a few pizzas and chicken from his restaurant (Fatmans) which my Autistic son loved so much we had to stop there and get a few before we went back home to Milwaukee. Definitely a 10/10 Thus place is definitely worth trying out. Oh yeah and Kala at the front desk rocks. We WILL BE BACK

My expectations weren't too high, considering the price...but when the accommodations are dated and…read morerooms smalls, the least you can too is be clean. My room was barely clean, busted outlet plates, dirty walls, stepped on a bug etc. Service attendants were nice though. Breakfast very basic, although milk was expired. Disappointing for a choice hotel. Won't return. I should have asked for.discount or refund but too tires to change hotels. Oh, elevator permit expired and floors sticky.

If I could I would give 0 stars. Came back from work one day my camera turned around and my navy…read moreblue Hollister blanket stolen out of room 322. Searched everywhere for it. That blanket was sentimental to me I've had it since 2010. Left the hotel today feeling heartbroken about my blanket. To the Manager; your employees are thieves and that is unacceptable for the establishment. To the customers; lock your personal things away.

I would highly recommend this hotel for future Naval graduate families!…read moreAli was a huge help in planning our route to base with extremely helpful tips and tricks! I was beyond overwhelmed and he was so helpful and made the entire process simple! The rooms were clean- we aren't talking 5 star resort, but you can tell they take pride in what they do and it was comfortable and clean. My kid graduated and they were very accommodating and with last minute add of a room. I travel a lot for work and customer service is key! I also had a great experience with Chad on the phone, who was also very helpful and patient! I again recommend this hotel!

The Hampton Inn made me feel so welcome to be here. We stayed here while in town for the Harry…read morePotter Forbidden Forest Experience. Of course I forgot something. About 10 minutes later I received a text from the front desk manager Sabrina. I was able to pick up what I needed from the front desk. You can charge snacks to your room, and it will be deducted from the deposit. Convenient means a lot to most, especially me. The breakfast was delicious!! A nice wide variety of meals for all diets. The oatmeal with almonds looked great but not my choice this morning. Spacious dining area. Friendly kitchen staff ready to assist. There is also a Wendy's in a safe walking distance day or night. Thanks Sabrina Nicole four showing great leadership in your Inn. It shows through the staff. Keep up the good work.

I had an amazing stay and can't recommend this location enough. The first thing I noticed was how…read moreclean and sanitary everything is; you can actually smell the bleach as soon as you walk through the door. Even though we stayed near the front desk and pool area, it was surprisingly quiet. We didn't hear anyone in the rooms above us or next to us, which made for a very peaceful experience. The rooms are very spacious with plenty of room to move around. The staff here is incredible, especially Mila at the front desk. She was so helpful and welcoming. I also loved that they allow dogs, and the free breakfast was a great bonus. If you're looking for a spotless, quiet, and pet-friendly place to stay, this is it.

Tub is too slippery and light automatically shut off in bathroom during my shower, had to grope…read moreacross floor in the dark when exiting the tub, very dangerous!

Our first stay at this Marriott hotel, the check in lady at the front desk was very kind, and the…read morelobby is very clean. Our room was very nice and definitely above average from a regular hotel. The courtyard was very big and spacious, and the pool is nice. The only downside is that we didnt have a microwave in our room. Overall, it's still a very nice hotel and I'd recommend staying here.

Decent stay at Courtyard. It was clean which is most important to us. The staff was friendly and…read morethe lobby was nice. No free breakfast but they had free coffee (not good). In the lobby they have seating and a small cafe. They offer pricey breakfast and sandwiches. They had a pool, hot tub and fitness room that I got a peak of but didn't get to use. Our room was typical - would have loved to have been able to open the sliding door to go outside but I guess it is blocked for safety reasons. The hotel was pricey for how basic it is but I guess that is what they cost in the area. Overall, it was a good stay.

DO NOT COME TO THIS HOTEL!! "I came to this hotel at 6/25/26 at 7:21 PM and it's was so expensive…read moreONE NIGHT WAS 149.99." I check in and my room number is 200 and things starts to turn around, The bed sheets were stains on it and dusty and even the air conditioner and the table is destroyed and dents and some lamps cover or whatever that's called inside was nasty, And the network was not working, I tried many times to put my last name and my room number but won't still work and in the lobby the breakfast was almost out of food. This is so disappointing. I'd rather go to Great Wolf Lodge. I'LL NEVER COME BACK HERE.

We had two rooms, stayed 2 night's. We arrived around 12am and our roomd were hot and smelled like…read morea musty ash trays. Our bed had a torn Duvet and the bathroom was dirty. The pool was cloudy all weekend. We was a family of 5 and asked for more towels on day 2 and she questioned why needed them. We paid over $350 for two rooms. This is the second time we have stayed here, the first time it was a bit cleaner. We will not stay again.