Not only do they do embroidery services, but if you're ever looking for yarn and yarn related…read morethings, this is the place to go, forget "La Parisina" with its two types of yarn in three colours, this store has lots of types of yarn in many colours, and no queues.

This store really needs to do away with their self check out kiosks. They're a total mess, they…read moreglitch, you can't change the quantity that the bar code reader is super sensitive and scans the same item twice, then makes you wait for a store employee that never comes. The check out line is not very defined either so some people skip the line. I don't know if this store doesn't get enough stock and I know it's newer but a lot of times it falls short on items we look for. I was super excited to get a Michael's nearby instead of having to drive all the way to the other side of Chula Vista but this one is not like the others and it's a little disappointing. I think there's room for improvement and hope next year comes with a better selection.

9-12-25: Why couldn't the clerk place my order in a plastic shopping bag like the other two…read moreMichael's stores did? I ordered more product from this store too. Brown and Gold satin 3/8" (15 yard roll) ribbon to make Padres lei papale or lei po`o (hat or head lei).

The customer service here is excellent!! Well, at least one Cashier. I don't like using self-check…read moreout, and other workers there were trying to get me to use it. The cashier, Joann brought me over to her register and rang up all my items. I bought so much Grad stuff and arts and crafts for my granddaughter who's graduating. Joann recommended a sign up to be a member. I don't usually come here, and honestly I would've said no to signing up but I was really impressed with her customer service so I figured why not? She was personable and really down to earth. Nothing felt forced or pushed at all with Joann. She made my experience very comfortable and now I'm a member so I'll definitely be back to buy some more floral stuff. They have a HUGE floral section. It's all over the store. My only note to store is get rid of those self-check outs, give us more Joanns... and some price checkers wouldn't hurt either! :)

9-12-25: What an awesome experience to order online and have our order ready. Greeted with a big,…read morewarm smile from the female clerk. Brown and Gold satin 3/8" (15 yard roll) ribbon to make Padres lei papale or lei po`o (hat or head lei).