Went in last night and ordered 2 queso bowls which were soo delicious i was hesitant because as i walked in it was pretty busy.Noticed employees working hard manager had her hands full with what looked like a huge order she was awesome employees awesome food a1 will return food was amazin thank you read more

Love love love El Pollo Loco always good! Always fresh and great tasting Chicken! Got their double chicken Tostada bowl read more

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What a joke...ordered the two piece dinner thigh and leg. I swear they shot a sparrow and gutted it...the leg was the size of my thumb and the thigh was dried out as if it was made yesterday...the two corn tortillas were ripped waste of 11.00 read more

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Make sure you check your receipt. They charged to 2.59 to add chicken breast to my bowl when they usually just sub it for 1.00 What a rip off. Don't go here. read more

El Pollo Loco - Mexican Near Me - Visalia, California

Food is always good , I love pollo loco but this location always gets my order wrong, at least most of the time. I've probably ordered here at least 10 times and if those 10 times my order has been wrong about 7 of the 10x... Just today, they forgot to add the chicken bowl I ordered. I overlooked it because I had to ask for the drink and the cilantro sauce they they forgot to give me so when I got home I realized they also missed the bowl ... Get it together guys read more

I think the worker was called isaac he helped me with ordering since it was my first time there and was very polite all the way through.

Food is delish. What I'm most impressed about by this location is the customer service. Everyone is always so nice and helpful. When they have been out of something I've tried to order, they're always so helpful at giving me a free drink or churro to make up for it. Somehow I always feel loved after leaving this location. Crazy thing to say about a fast food restaurant ha! read more

Isaac is a very pleasnt and kind young man, he helped me through each step of the ordering process

The food might be good. I wouldn't know I've been in there twice and both times they told me they would not take my order the only way to place an order in this restaurant is to go to the kiosk and do it yourself. I think that SUCKS and it's very poor customer service for the young lady behind the counter. That is just not up to standard Will not be spending my money at this place. read more

What a disappointment! I was craving a salad bowl and well it was not good. Chicken was so hard and dry! Rice was a ball of mush! No beans!!!! WTH! Service was so so slow! I'm visiting and honestly I'll probably not come back here. read more

On Saturday August 9 I was looking for a job at the restaurants surrounding the intersection of Riggin Road and Dinuba Blvd in Visalia. Although this is a review of the El Pollo Loco at 636 W Riggin Road I had a similar experience at the McDonald's across the street There I was at the counter for a full five minutes and was not acknowledged once even though workers were running orders out to cars. I had to literally stop a worker as he was returning to the kitchen. Feeling disrespected and awkward I became angry asked for manager she made excuses, offered no real apology did not accept blame or say she would talk to cre and fix the problem So, I went to El Pollo Loco to ask if they were hiring,I waited there for three minutes while workers looked at me indifferently, said nothing, good morning, I'll be right with you, I'll be right there, sorry we're short handed,not a peep. Angry, finally someone asked me if I had been helped. I asked for the manager, she came out,indifferent as her crew. Told her I had been waiting five minutes but changed it to three minutes. Which was true. I then asked her if she was okay with me waiting unacknowledged for three minutes and she offered assurance she would correct the problem. I then said I had come in there looking for a job and what if I was a secret shopper or undercover corporate person or just a customer. When I told her I was looking for a job and that I wouldn't work for someone like her she said to me within earshot of earshot of the customers dining at the time that "I was a nobody because I was looking for a job". She repeated that at least three or four times and told me to leave because I was nobody. I could go on, other things were said but let that sink in. At the El Pollo Loco located at 636 W Riggin Rd, if you're looking for a job you're a nobody. If I could give them zero stars, I would. read more

From all the one stars I can see I'm definitely not the only one who had a problem with this location. Extremely rude employee who had the audacity to correct me when I said I didn't order something. Even went as far as to go ask his friend/coworker if I ordered that or not. Just to come back to be window and tell me his coworker said I didn't. Whole issue could have been avoided if he had been at a register to take my order instead of trying to memorize my order. Sounds like they just like to hang out here. Don't bother asking me to reach out either because I sent an email the moment I pulled out of the drive thru about two weeks ago and never heard back. read more

Pollo loco has been delicious every time I've gone, food tastes fresh. The menu prices are extremely reasonable during the upsurge cost of everything. But what I really wanted to share was my experience with the staff. They're friendly, helpful and kind. The drive thru employee is the sweetest person! She's always looking out for the customer and how to save them money when selecting items off the menu and substituting something else. I wish I knew her name, she's always smiling and helpful! Thank you for the great customer service! read more

When this location first opened it was soooooo good. Recently went three times and all three times the chicken was burnt and dry. Not going back again. Gave it to many chances. read more

Rude, to customers then talking about him after customer leave. They also asked what Salas I wanted they were on the recipe but they still didn't give me the Salas, had to go ask for them . There customer service is nonexistent. No wonder it's empty what a disappointment. Will not be back in awhile. read more

So after reading the "bad" reviews I was very motivated to write my own review because I've been coming to this pollo loco location since it opened. The employees are always super respectful, responsive, knowledgeable and just flat out cool I've never once had an issue with anyone. The food itself is pretty good I saw reviews of people complaining about dry chicken and whatnot idk what they're talking about the food is pretty good otherwise I wouldn't keep coming. I also read a review bashing an employee named "Francisca" who apparently had an "attitude problem" well news to you yelpers... Francisca is actually pretty cool and helpful, people just LOVE to complain about anything and NO I do not personally know anybody at this location I just felt the need to stand up for them cause they've always had great customer service. read more

The restaurant was very clean. The food was ready really fast. the person taking our order was super polite. her name based on the receipt is Mykayla. she had such great customer service throughout our order and bringing us our food as well as checking in to see if we needed anything else. she truly was great. also they brought us free samples of guacamole and chips which were just delicious will definitely be ordering next time as well. overal 10/10 in everythin. read more

El Pollo Loco - Mexican Near Me - Visalia, California

I went here expecting a good experience. It definitely wasn't. They were out of chicken tortilla soup. They said they don't ever have the mild salsa pictured on their menu. Their pico de gallo had no onions or jalapeños, only vinegary tomatoes. They didn't give us napkins. The food was okay. I don't think I'll be going back. read more

They mess up your order every time! Don't give receipts. If would nit recommend this place. Save your money and go to in n out.

As you can see by looking at my pictures I ordered the double chicken tostada. This is what I got. No pico or sour cream. This the second time this has happen to me here. My coworker got the same thing and hers had more filling with sour cream and pico. Not sure how that happens but why pay for the double if this is what I get. read more

El Pollo Loco - Paid for the double. - Mexican Near Me - Visalia, California

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I went through the drive thru and Veronica was just so nice. I really appreciate that. I am big on customer service. She went above and beyond making me happy. Thank you Veronica. Such a beautiful smile. read more

Yelp mandates a star but this deserve no stars, that's how bad it was. Out of rice, no problem they offered beans as a substitute. But my pollo bowl was half bean water with my chicken floating...Why not drain the water? We know it's half empty, I said yes to beans not water. Never again. Trash. read more

We recently looked forward to Polo Loco's new location in Visalia, Ca. We both ordered the 3 piece white meat dinner. The girl taking our order was very sweet and kind. However she was not properly trained as she had no clue when asking her a question. 3 Employees kept looking at the computer screen, trying to figure out what orders were messed up. Order after order was messed up. Customers were waiting in line to order and being ignored. We were totally disappointed, as our chicken breasts were dried out. The skin was chewy and uneatable. The wing was dry and chewy with basically no meat on the wing. The breast were over cooked and very dry. Our flour tortillas were rubbery and chewy. We threw them away. Polio Loco used to be tasty and fresh. Not anymore ! The food was a total waste of money. read more

As I was waiting for my food today little after 4 10/28 I saw all the employees in eating taquitos from same plate over the area where they prep the food, I could see things dropping as they took bites. That's just gross. They didn't even try to hide. read more

If I could give this place a negative 5 stars I would. The food is horrendous, and that is being nice. Dry flavorless chicken, beans had no flavor how do you ruin beans??? And the rice wow just wow. It all went in the trash. Do waste your money. read more

Food was great the new salads are delicious definitely recommend it was very clean customer service was great

this restaurant has some of the best chicken I have in town, the service is always great and really enjoy the music and cleanliness of the restaurant. read more

They should be open with the hours of operation stated online and on the door but the employees are choosing to close 1 hour before they are supposed to. Telling customers they are closed and they need to leave. Unbelievable this place keeps getting worse. It was good for the very first week it opened and bam everything went south pretty bad. Horrible horrible. Look at the rest of the reviews smh get it together el pollo loco on Riggin. read more

This El Pollo Loco is the best! Amazing staff always making sure to look out for the customer and double checking our order. We're satisfied to make this our go to spot when in doubt eating out. The pollo loco bowls are mine and my gfs favorite! read more

the servicio is so bad the supposedly "manager" was a short latina with glasses she has a attitude i believe that's how you spell it but she's rude to customers and her coworkers i was listening to her talk about the cook oscore and some other person names blanca No sé por qué hacen que los manigers si son groseros con los clientes. No es la primera vez que experimento esto con la dama bajita con anteojos. read more

FRANCISCA who is "LEAD" is not a people person. She just stood at the cashier looking at me with her Fkd up attitude, didn't know if she was ready to take my order or not. Seems as if she hated her job! She messed up my order then tried to blame me. Did NOT feel welcome here and will never return to this location! Visited: 9/29/23 read more

Nicest staff and fast service. Francisca accommodated my family and I, and got our food out to us quickly. Would much rather come to this location rather then Mooney. Thank you guys! Visited this location 12/5/2023 read more

I went there two weeks ago on a Friday and I probably will not go back. I ordered the 8 piece meal and the chickens were hard and dry. I am sure they gave me chickens that were cooked hours ago and that's not right because it was an expensive meal too. I was extremely disappointed, I could have gone elsewhere so now I know. read more

This is my first time eating at this pollo loco location, I can honestly say it's one of the best fastfood experiences I've had in a long time, from the great food to the great customer service. Love also that is was nice and fresh in restaurant I will be recommending to friends and family. Thank you and keep up the amazing work. read more

Drove 20 minutes and arrived at 9:01pm. They were closed when their hours say they are open till 10. Please either update your hours or stay open as long as your open hours state. read more

This place is beyond rude. I don't know what the crew needs to be nicer & respect other human beings. They messed up OUR order & made it 10x more worse when we asked for it to be remade. We clearly stated NO sour cream many many times & accused us of saying they made it correct. Just help the customer out without an attitude. read more

I bought a double chicken tostada I ordered by mobile my order so ready the time promised and very good n fresh would recommend thank you I would definitely come back read more

Submitted online order that stated food would be ready for pick up by 1909. Went to restaurant to pick up online order and was told that we need to wait 5-10 minutes. After 5-10 minutes I called the store and asked what the hold up was. Per Francesca, need to accommodate to both guests in store and online order so chicken was given only to the ones coming and ordering in restaurant. Although my order was supposed to be ready 10 minutes ago. Another 10 minutes passed then our order finally came. When it did, we were missing the drinks we ordered. Instead of delivering drink to us, we were told to come back through the drive thru to pick up the drinks. Poor customer service and wait time for a restaurant that was not busy at all and for an online order that was supposed to be ready 30 minutes prior. Horrible experience. Not only poor customer service but staff was very rude. Would not go again or recommend to any of my family, friends or colleagues. read more

Great service and food clean restaurant employees are always welcoming will be back soon

Customer service was fast and amazing. Their chicken was really good and the staff was super friendly :)