So I went into Chipotle tonight and I went in around 10:56 and I know I know it was hecka late. It was not cool. I walked in and I could tell that they were like over it. The fact that I even walked in but the fact that Julissa was so professional. Great customer service. Such a sweetheart didn't allow her feelings to show at all but she was able to give me great burritos. I appreciate you so much Julissa and I will always come here because you showed me what true professionalism is in moments where you're just literally over it and tired. I appreciate you young Mama because you're young and I know a lot of young people get bad raps on customer service but you gave it to me baby and I love it! Stockton California read more

I loved this restaurant so much that I visited it almost everyday. But after getting Invisalign my teeth were too sore to eat anything but mashed potatoes and gravy. So I ordered their mashed potatoes and gravy. Large. Extra gravy. They charged me $7.98 for a large mashed potatoes. Okay with that. Then they charged me another $7.98 for extra gravy. What??? Why? I asked the cashier to ask the manager if that was correct and she did and she said it was correct. So, they f*cked up because I was a loyal customer with more than 152,000 reward points that I never used but I will never go back. That is the most unreasonable thing ever!! Yes, I am okay with charging me for extra anything but $7.98 for gravy that is not even the same size as the potatoes. You have lost my business forever. I have not been back and never will be. Thank you, Management for showing your true colors. read more

We came in yesterday for a late lunch. It was disappointing that they had no thighs / dark meat ready and it was going to be 20 minutes. I ordered the original chicken salad that comes in a tostada shell. It has rice, beans, lettuce, sour cream, pico de gallo and chicken. The creamy cilantro dressing os excelent! My husband had the chicken plate with rice and beans. Usually he does not like white meat, but he was surprised that is was flavorful. Oh and get the churros, soft, warm and delicious! read more

I am very disappointed with the quality of food at El Pollo Loco on Trinity Parkway. I love the Chicken Avocado salad but, I've experienced dry, hard and tasteless chicken mixed with salad on more than one occasion. The first time I experienced this I thought, okay, just a bad salad today! The second and third time I experienced the same dry, rubbery, tasteless chicken in the salad, I was told the chicken is cooked fresh everyday ( of which it probably is, but that's not what's in the salads) I've bought Chicken Avocado salads at other El Pollo locations and not experienced this problem. What's going on with Trinity Parkway using old dried up chicken in their salads? read more

I've been coming to this El Pollo Loco location for many years. The food is always hot and fresh. All of the staff members are friendly and quick with service. I've never had a bad experience here. Thumbs up for this location. read more

We stopped at this El Pollo Loco for lunch on our road trip back home after a short trip to San Luis Obispo. When we were living in the Bay Area, El Pollo Loco was a frequent lunch or dinner choice, we loved the delicious chicken and all the other fixin's! And since we have not had this in a long, long time, we chose to stop here. Sadly, and I don't know if this is just at this place or all of them now, we found the chicken to be very small and overly dry. I was shocked to see the difference in size on our 2 separate plates. Both my husband and I ordered the 2 piece meal with breast and wing. On one plate the chicken breast was medium/small in size, but nothing too weird. On the other plate the breast looked barely bigger than a wing? What is that? I was like....why would they serve such a teeny piece? This should have been pulled and just eaten by the employees....or at least add another tiny piece to be fair. That's bad quality control. Doesn't anyone serving have common sense? Like, would YOU want to be served such a tiny piece, with almost zero meat on it? After paying $13? At any rate, we should have returned it, but my husband just took it and ate it as he did not want to make a big deal about it. The rice and beans also seemed bland. Maybe my taste buds were rejecting the food after getting gypped so bad. read more

1510 East Hammerlane location on 11/18/2023, I ordered for my daughter's 10th birthday an 8-piece chicken-only meal. The chicken was overcooked and not eatable. I hope management will read this and invite my daughter back for a better birthday read more

I am left frustrated with the Trinity Parkway location. Time and time again, I face issues with a lack in customer service and food preparation. Some things need to be addressed as the kids working here seem bothered that you're there. Many give dirty looks, are disrespectful in their responses, and are stingy with the smallest things - such as salsas, napkins, etc. Often the chicken is dry and portions vary which is disheartening when one is looking for consistency at El Pollo Loco. Do better! read more

Besides the fact that the chicken pieces are unusually small compared to the chicken you buy in the supermarket, I normally wouldn't have written this review. But today our 8 piece family meal was way over cooked and super dry. read more

El Pollo Loco - Over cooked and extremely dry - Mexican Near Me - Stockton, California

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As I am sitting here like I do 3-4 times a week, I am so upset at how I have been treated today!! First, we made our order and then, as I usually do, I showed my military ID and asked for a discount. The cashier looked at me and then in a huff went I get the shift Manager. When she approached, she went over the order to see what we got and then said, "we have a new policy" I can only discount 1 meal and that will be the double chicken bowl. So, my wife and I just said okay if that's your policy.... Knowing we come here 3-4 times a week at least and this must be very new. And yes, it does help when we decide where to go knowing they give a decent military discount. So we wait and our food comes up and the girl slides the tray at me with not comment or anything. We are used to friendly staff but she is new. I asked for pico and she just grabbed some and tossed it on the tray. I then asked for utensils and she said "it's there" and I looked again to find only a spoon. So, I asked for a fork and she said, "for what that" and pointed to my chicken bowl. I said yes please. So she turned grabbed a fork and handed it to me, again with no friendliness. So I said, THANK YOU! And walked away. OMG, we will NOT be back anytime soon. It's now just as cost effective to go elsewhere, and get treated badly there too. It was one of my go to places but they have staff that don't really care now! Bye read more

Sunday 5/1/22 Today another bad experience at this location , this is the 3rd time I have a unpleasant lunch , well today not even a lunch because my wife run out of time on her lunch and we asked for our money back since this kid took our order wrong and then another girl try to corrected but she failed as well , the manager is the only one that did good by apologizing and return the money There is always something, from burn chicken , to rude people taking your order We tell the manager that the kid that took our order , we barely can understand what he was asking , so she said is because of the mask , and that they have to wear it which we are ok with it if they we're wearing it properly and not below the nose Don't take me wrong this kid talk mumbling he's words like if he was talking to he's pears and they perfectly understand each other Can give 0 stars but the well deserved it read more

i absolutely love El Pollo Loco's food. But the young woman who helped us this day, was wonderful. she made the expereience perfect she was on the ball and very nice and happy. Saturday there Feb 12th approximately 1;00 pm drive thru. Excellent customer service!!!! read more

I asked 3 times for no meat because I have a meat protein allergy and all 3 times they said no meat because I get very sick. They ended up putting chicken inside it. Witch made me very ill. They totally disregarded my medical needs like they could care less that I get sick and offered me my money back like that would help me. This is the second time this has happened read more

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This was my first time in two and El Pollo Loco, and I went in with a hesitancy regarding service and quality. The person at the counter was extremely friendly, helpful, and helped me navigate the "coupon page" including explaining the family dinner... The energy amongst the staff was incredible... There was laughter, talking, and total efficiency and concentration on the task at hand. When my to go order was ready, the same helpful person at the counter offered various salsas etc. ; all with an extremely friendly flair! As impressed as I was with the cleanliness and customer service, the food was excellent! This one visit has created a customer for life. read more

Great service, great food, sadly they told me today they have discontinued the black beans from their menu. I am only giving a three star rating because they have removed an item I like from their menu!! I am truly disappointed and think that El Pollo Loco should bring back the black beans!! DO YOU AGREE? OR DISAGREE?? read more

So I usually go to this El Pollo Loco in town and I've never had issues before. Unfortunately, I will not be coming back as I ordered a 16 piece and got a 12, there was no gravy for the mashed potatoes, and WORST OF ALL THERE WERE HAIRS IN MY FOOD! read more

El Pollo Loco - Mexican Near Me - Stockton, California

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Love, love, love El Pollo Loco as long as they have the House Salsa. The Trinity Parkway store always seems to be out, and that has kept me from going. read more

Got sick with Rotavirus eating here for lunch on Sunday the 23rd. I'm still fighting for my life and it's been absolutely painful. It's obvious the staff here do not take their hygiene seriously, otherwise this could have been avoided. Dine with caution here!!! read more

Unfortuntely I have to update this. They forgot my churros twice now and also since their 5 combos are now 5.99 which I understand because of inflation and supply chain issues they also cut back the portions. I got the nachos combo a few weeks ago and loved it. Got it again the other day and there was barely any meat or beans like drastically changed. Not only that but the chicken tasted undercooked and slimy. First time that happened. read more

We were greeted as soon as we walked in by the lady behind the counter. The store was clean and busy. I ordered a two piece with two sides for my husband, a chicken wrap and a chicken burrito & two small drinks. We got our food and everything seemed fresh. About 40 mins later I got sick and I mean sick. That was all I had for lunch and only a bagel for breakfast. My husband came home about 30 mins after that and he was sick too poor guy . I don't know if the food wasn't kept hot enough or what but I won't be returning. This was our first time here and our last. The two stars were for the clean restroom ( where I washed my hands before I ate) and for the lady behind the register. read more

El Pollo Loco on Trinity Parkway in Stockton, CA Tip: Takes Android and Apple pay. Pro tip: Has a chip reader that works for debit/credit cards that have the chip. When, I'm in the mood to tell myself I must eat some what healthy. I'll come here and get my grub on. What, I like about this location is the friendly staff. Very talkative and always greeting me when I come and dine here. That's a major plus in my one page book :). My last visit was pretty cool. I had a great conversation with Sonia who took my order. It's great to see a person who loves their job. Keep doing what you are doing. There's another girl at El Pollo Loco.That I noticed who loves her job. Always smiling and working very hard. Super friendly and really nice. I forgot what her name was, that's my bad. Inside has always been kept up pretty darn good by the employees. It's always a bummer when you go to a joint and it's tore up to the floor up. I haven't witnessed that here. So good job on keeping this place clean. Since I've been eating here, I pretty much order the food I like the most. I really like the $5 chicken burrito combo. That comes with a drink and chips. There is a full salsa bar that has a small but good amount of salsas. The $5 Ranchero bowl is pretty good. I had this several times and really enjoy it. I like to mix my chips into the bowl. That has pinto beans, rice and shredded chicken. I smother the top with salsa and tear it up. On my last visit I tried the $5 Caesar bowl. It's similar to the Ranchero bowl minus the beans. Also the chicken is in chunks and not shredded. It was cool enough for me. I saw that El Pollo Loco serves tacos. The masses refer them as Street tacos. I was a bit skeptical at first, I didn't want to be disappointed. I simply love tacos a lot. $1.89, I think that is the price. I just tried the Loco taco and well it wasn't that bad. The Loco Taco was definitely Loco. I love the fact there is outside seating. But Stocktanistan is so darn hot. So I'm super straight trying to eat outside and sweat bullets. I'll try the outdoor experience when the weather gets to my liking. The several visits, I had here everything was good. So I'll be definitely coming back like I have. So this has been my personal experiences. Every one has a different one. Mine just totally ROCK . Sincerely VD Enjoying the simple things in life. read more

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Why the one star? Because this El Pollo doesn't care about dogs. After ordering my meal, I asked for a bowl so that I could fill it with water for my two doggies. They (Graciela) said "NO" and if I wanted a bowl, they would charge me. After asking again if I could at least have a cup, she finally gave me a small plastic cup. Service at this El Pollo is marginal at best and they are definitely NOT the friendly type. Food was so so for their chicken bowl. read more

El Pollo Loco - A meager chicken bowl with more rice than anything else. - Mexican Near Me - Stockton, California

Asked for no chicken in my tostada salad being vegetarian, started to eat akad and there was chicken on the sides and bottoms. All they did was offer 10% off ? Really I asked for no meat and you guys put meat. I am very disgusted and will never go back read more

Great service, fresh food. I. Spite of the heat, great service and a friendly attitude are served up with the fabulous food

The food is fresh and tasty. Lots of variety. Service is excellent. Restaurant is clean and well maintained. I go there about twice a week. They also have periodic specials. read more

I love their Chicken Tortilla soup..we have been here several times to get it on the drive thru. It is totally delicious and broth-based with lots of shredded chicken, bits of veggies and comes with cilantro and crumbly white cheese to add along with the crispy tortilla strips. The service on the drive thru is fast and friendly and everything is perfectly packaged. I always love their yummy chicken and their creamy cilantro dressing is amazing. Give it a try..lots of salads to choose from as well. read more

The Salsa bar was a mess, they were really busy so normally it would be understandable but what really got me is when an employee was taking their dinner break they set their tray on the messy counter and walked away without cleaning it up, take pride in the place you work and pick up the trash! Fill the three empty napkin holders! Chicken tasted old and dry, pinto beans, mac and cheese and fries tasted fresh and good. Took about 15 minutes to get my food (went inside, because my sister went last week and drive thru did not give any salsa). Two stars is generous, but employee taking order was nice and sides not bad. Hope they get it together. read more

El Pollo Loco - Mess! - Mexican Near Me - Stockton, California

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Wow! I asked for an extra salsa with my bowl and they refused me. Wait, let me say that again, I asked for an extra salsa with my bowl and they refused me! WTF!! They refused to give me less than 1 oz of salsa with my bowl. I'm done. Never ever will I spend another hard earned dime in that restaurant after being a loyal customer for over 7 years!! I am so mad! If I could give a negative star, I would!! When I get home, I live 1 hour away, there was no straw and instead of corn tortillas there were flour tortillas. I am beyond angry. I am done. read more

This was the worst El Pollo loco l ever been to. First and foremost they ran out of chicken, during this pandemic restaurants are crying for new customers and more customers but they can't handle the customers they already have. The young man that had at the register clearly was overwhelmed by the duties he had to perform this particular night. I wanted 20 piece legs and thighs he told me I wasn't ready be a 10 to 15 minute wait. Of course they did have breast and rings ready but of course they cost more. If there was a manager on duty they clearly did not let their self be known or seen. read more

First time here. Drive through menu seamed a little lite. But what isn't these days. Ordered the California queso burrito. The line went fairly smooth. I thought it would take longer. My one burrito took twice as long, at least, than the three cars in front of me. Pulled into the parking lot and tried my QUESO burrito. It tastes ok, but I don't taste any cheese yet. Half way into it I find bits of chicken, French fries, pinto beans, a slight green smeer that I assume is guacamole. No cheese yet. Finished it and at the very last bite, I taste something a little salty. Was that the cheese? Maybe it's supposed to be a small plug that keeps the ingredients from falling out? The side salsa they gave me was excellent! The next time I want a pinto bean and French fry burrito, I get this one Don't hold your breath waiting for my next California Queso burrito order ! Well , at least I'm not hungry now. Thank you lord for the food I had today. read more

This was the 3rd or 4th time that I have gone to El pollo loco in the last year on Trinity Parkway in Stockton and the food has been garbage. Chicken was really dry again. My husband and I ordered 2 of the El pollo bowls and we did not get any chicken chunks it was more like leftover pieces that were scraped together. My husband was so mad because he took the chicken bowls to work to eat during his break. There was too much rice and dry chicken pieces. Will not be returning. I can make a better chicken bowl at home and save my money! read more

So I felt like chicken after cleaning house got the three piece chicken dinner the beans and rice were fine. But the chicken I was so disappointed I remember the first time I had pollo loco I loved how juicy it was and the spices . unfortunately I don't know if the chicken was under the lamp too long or what but it was a dry piece of meat. Chicken can taste horribly when it's dry the seasoning were dry the meat was dry it tasted close to jerky so disappointed I rally like the recipe and the heart conscience way it's made but nope this was a disappointment guess it will be another 6 mos before I forget and try it again. read more

It's a sad situation when you hear at the window how your order was stupid because you ordered the shrimp instead of the chicken because the chicken is cheaper. And?! Why are you concerned with my bank account?! I've always loved el pollo locos salads and typically their service is decent....except for tonight. I realize that work sucks, I do. But the customer service at this location has let me down too many times to ignore it. I go to this location because it's closest to home. Guess I'll be taking business elsewhere. Smh. Edit - Got the salad home and no surprise, there's chicken mixed into the salad. When do they ever do that?! It's usually laying on top. Nope. Not tonight. read more

tonight they repeat your order every time you say something and they still got it wrong they said they did not have any large drinks so I asked for a medium she didn't correct anything but when I got to the window they were smalls one of them had a stain on the lid of dried syrup I'm assuming that's what it was they were supposed to be diet Cokes but they were regular Coke and it's cause my blood sugar is so high that I'm gonna have to make an ER visit and when I called to tell them the shift leader/manager was absolute trash and said he would give me a discount on my next order this was September 12, 2022 read more

El Pollo Loco - Stain on lid - Mexican Near Me - Stockton, California

I ordered pollo bowl combo 2 weeks ago and I got food poison. 1 hour later I was vomiting. I assume it's hygiene or contaminated drink or food. read more

A few days ago, I stopped at this location to order two chicken tortilla rolls with light cheese. The rolls consist of chicken and cheese, which is rolled in a tortilla and then grilled. It's a small snack menu item. I'm used to paying no more than $2 per roll. However, a week ago I stopped at this location and my total was $5.86. Questionable, but I overlooked it because I was starved at that moment. The other day though...I pulled forward to pay and the guy told me that my total was $10.86. $10.86 for 2 chicken tortilla rolls? How? Like these are not burritos, not even close in size. I was flabbergasted, thinking maybe he didn't hear my order correctly. I proceeded to tell dude that I only ordered 2 chicken tortilla rolls with light cheese. He took a moment to talk to another employee near him, then returned to tell me that was the correct total...that they charged me more because they were adding more chicken since I asked for light cheese. Unbelievable. I never asked for extra chicken. I drove off and took my business elsewhere. read more

We ordered the family meal deal but the chicken was old, over cooked I assume because it was maybe from the previous day so it seemed very much like it was twice cooked. Eating chicken that was like shoe leather was not enjoyable needless to say we will not be going back to them. Will choose Chipotle instead. read more

Few weeks ago, I ordered a large order through DT then found out that they missed Mac n Cheese which they confirmed when we called it in. At that time the MGR apologized and asked for my name whenever I come back. Today however, I was questioned on who I talked to and where was my receipt instead of apologizing, more over the Mgr On Duty "Claudia" was very confrontational as I just didn't want to hear her procedures and kept talking while my food that I ordered Today was getting cold. MGR needs a crush course on customer service because she just lost my business as I have been a loyal customer since this location opened. read more

Had not been to this location in a while and decided to give it a try again. I ordered two original pollo bowl combos, original BRC burrito, and the chicken taco al carbon. The lady that took the order in the drive thru was very rude. It was also kind of hard to hear her. When she gave us our food at the window, our drinks were spilling (not sure If there was a hole in the cup), and the salsa was spilled all over the bag. One of the containers was not closed tight, so I asked the lady if I can get another one, and she said she couldn't give out any more. On top of that, both of our forks were broken, not sure why BOTH forks were affected. Other than that, the food was pretty good, but the service needs help. Like I said, I had not been to eat here in a long time, so I needed some time to decide and she was rushing us (there was no other cars in front, or behind me) read more

Those kids don't take their job seriously. If you don't like it find a different one. Curbside is supposed to be quick. I waited 20+min in pickup and no one came out. I had to go in. Take all my kids out my car and My food was cold sitting on the counter and they were all just standing around. Yea read more