Food is always good! Chicken grilled thoroughly. The salsa is pleasantly hot and tasty. Service great. The manager is awesome. Very friendly and kind. Dining area clean. We go there 1 or 2 times a week. Try this place and enjoy. read more

Please check your order before leaving, mine was butchered. Day of visit: 4/25/26 at approximately 2:40pm.

Best thing for galstones! I have been eating here ever since I got diagnosed and I have to say I tried a lot of things and it doesn't make me sick. The other day I got a grilled chicken burrito. I had it with the chicken, cabbage, cheese and guacamole. It was delicious! Flamed grilled chicken so juicy and guacamole on point with no spice. If you sign up for rewards account (its for free) you get discounts on food. I have to say the staff here is super! I always get greeted so nicely and the manager went out of his way to greet you. Best customer service ever! So give it a try! read more

I've eaten here a few times because I work nearby and I've always had a good experience. I like el pollo loco because there are healthy options like the salads. read more

I normally don't review fast food, but I love this pollo loco! They are quick and efficient. But the best part is they are ALWAYS kind. Very good customer service! read more

es mejor que eviten visitar este lugar, no les pusieron pollo a mis burritos. fui por unos burritos un día en la noche como a las 9:45 pm, y al llegar a mi casa y comer notamos que no tenían pollo, regresé a los dos días y pedí hablar con el encargado para comentarle lo que pasó, el encargado de nombre raudel g. se molestó y me pidió que a la otra regresé ese día o llame por teléfono, creo que no debe haber ninguna otra vez, con los que tiene que hablar son los cocineros para que eso no vuelva a pasar. el señor raudel g. no se comportó como un encargado profecional, sin su mal manejo de la situación no me hubieran perdido como cliente. it's best you avoid visiting this place. they didn't put any chicken in my burritos. i went to get some burritos one night around 9:45 pm, and when i got home and ate, we noticed they didn't have any chicken. i returned two days later and asked to speak to the manager to tell him what had happened. the manager, named raudel g., got upset and asked me to come back that day or call him. i don't think there should be another time. the ones you should be talking to are the cooks so this doesn't happen again. mr. raudel g. did not behave like a professional manager, without his poor handling of the situation they would not have lost me as a client. read more

El Pollo Loco - Que ironía, un burrito del Pollo Loco sin pollo ‍ - Mexican Near Me - Pico Rivera, California

One can generally rely on any pollo loco to be consistent and fresh but not tonight ,we bought a 8 piece family meal , it looks like they gave us a previously cooked chicken and tried to re grill it , we open the container to find a dry burnt chi read more

El Pollo Loco - Burnt and dry chicken - Mexican Near Me - Pico Rivera, California

Every time I visit this establishment the staff is so friendly! Tonight Elizabeth was on top of her game at the register. She was so sweet. Very efficient and concise with my order making sure all items were placed in my bag! Thank you Elizabeth, you rock! read more

After having a bad experience at the Pollo Loco in Montebello, my family and I decided to try the Pollo Loco here in Rosemead. The atmosphere was cozy and the service was good. I really recommend this location. I live in Montebello and the drive was worth it. I had a good meal with my family. read more

El Pollo Loco - Mexican Near Me - Pico Rivera, California

I want to update my review. It is only fair to do so as I was contacted by the Manager of El Pollo Loco. Which was unexpected. I find that very professional and excellent as a customer service quality. The manager and I talked about the dispute I had with his Assistant Manager. He re-assured me that they do not serve recooked chicken. Which was one of my concerns. He also stated that he will make sure that the quality of the chicken is excellent. I did failed to mention that the assistant manager did offer to replace my meal when we had the dispute. The Manager was very understanding and helpful. He did offer a meal replacement or to give me my money back. He was very pleasant to talk to and he apologized for my several bad experiences in the past. The customer service he provided today was excellent. As for the Assistant Manager Maria when we had the dispute she was professional about it as well. So far I am very pleased with the customer service I have received after my review was taken into consideration. For their customer service they do receive a 5 stars from me. As for the chicken I do not know when I will buy chicken from here again. It was nice of the Manager to tell me to call him if I want to buy chicken from there again. read more

El Pollo Loco - Dry chicken - Mexican Near Me - Pico Rivera, California

Best El Pollo Loco in the area! It's been really hard to find a good, reliable El Pollo Loco. This one is a bit out of our way but was totally worth it. We appreciated that the food was hot and tasted good. My kids love the mac n cheese, and this one did not disappoint. If you're in the market for an El Pollo Loco, give this one a try. read more

This place doesn't accept EBT and the worker I asked gave me a dirty look when I asked. Never again will I step foot in this establishment

Small burrito. It's just a little bigger than my fingers Their pollo bowl didn't have pollo just enough to taste the chicken. Our order was all bad. Take a look at the so call burrito. It's so small. WTH pollo loco get together. read more

El Pollo Loco - A small burrito - Mexican Near Me - Pico Rivera, California

My favorite El Pollo Loco, good service, friendly and I like the 10 piece chicken deal.

Can't ever go wrong with the chicken tostada, especially at this location the service is always amazing and fast. I've been here in the afternoon, and evening with different staff but This is one of the best Pollo Loco I've been to and the store is always clean because of how they work and the management that takes care of this place, they also added a new color which is pretty cool and the app is always great for some deals. Check them out for sure. read more

El Pollo Loco - Mexican Near Me - Pico Rivera, California

My favorite pollo loco. Staff is super sweet and attentive. Food is always hot and tasty. Very clean inside and out. Pretty chill spot to grab a bite. Parking is good and they also have a drive thru read more

Used the drive through and their speaker/ mic was broken so they had an employee outside taking orders with a mask on (yay!) we came here to get the keto burrito but they were out of the keto tortillas! Bummer! We ended up getting the 8 piece family meal. Service was quick and friendly. I love the green salsa! read more

Very good Pollo chain at this location! They're friendly and work hard to make fresh food. Def better than most other locations and you can tell the difference once you try the food read more

Really great service! The staff are always very welcoming and the food is good which is sometimes hard to get when it comes to big franchises read more

Terrible El Polllo Loco location. Me and my crew were here yesterday for a meeting, and El Pollo Loco was the closest place to eat since we had a half hour lunch. I ordered the 4 piece chicken meal. My tortillas were not fresh. They were dry. The chicken was ok, Beans and rice was kind of bland. All in all the customer service was mediocre. Think the guys here do not like their jobs. Anyhow, not sure if i will ever eat here again, read more

I used to be an El Pollo Loco fantatic and thought it was the best chicken available in restaurant form. Then I want to this one in Rosemead and found the chicken pieces had gotten even smaller. It took way to long to get my dine-in order and the clerk who was friendly enough could barely make change for my $20 bill and had to give me a bunch of coins not having any one's and five's in the register. So much for my 35 year love of eating at EPL. read more

They closed too early but the female employee was cool, let us all in to order a quick meal. Mine was delicious :) Chicken was tender, cooked thoroughly, sauces were good and everything was nice and hot. Thank you, we appreciate it! read more

Came through the drive thru, I was in and out within 10min. Excellent quick service, food was hot and fresh and everyone inside was smiling and friendly. The corn and mash potatoes sides are good but the green avocado salsa is delicious. Overall excellent visit. read more

El Pollo Loco - Half chicken combo with corn and mash potato sides - Mexican Near Me - Pico Rivera, California

I always go for the 8-10 piece all dark meat chicken only. Sometimes I get the tostada salad, which is good. I've never had issues with my orders and it's always been quick and friendly service. read more

They close the dining area at 9 and the doors were closed before 845pm. To make matters worse there was about 3 or 4 employees just sitting down in the lobby and they didn't even come to the door to say anything. They ignored us! read more

El Pollo Loco - Employee sitting down while it should be open. Didn't even acknowledge us trying to get in - Mexican Near Me - Pico Rivera, California

Horrible customer service at this location. We come here very often and love the food but the workers can be very rude. And for some reason they think it's okay to stare at you and make little comments while they make your food. They also get very stingy about their dressing and will add extra charges to your order without telling you. They've done that to us about 3 times now. Their Mac n cheese is bomb tho. 1 star for that. read more

This is by far the best El pollo loco I've ever been to, and I've been to a lot. Food is always great, but service is always bad. This is the first El pollo loco that has been consistently kind and well mannered. I want to personally thank you for your team and whatever it is you train them on customer service because I now drive out of my way to come to this one instead of a local one in Whittier. read more

Your team is extremely rude and unprofessional. At 9:20pm, You gave us someone else's order and when we arrived at 9:45pm to have it exchanged your team already closed it's doors and locked the register. You're getting paid till 10pm! So not only did you screw my order up, but your stealing company time as well. When I approach the staff at 9:45 you guys were sitting around at the tables and disregarded your initial mistake. Your night supervisor offered to clear it all up the following day, but I had to continuously remind him I don't live in the area. I will be calling your feedback line and I still expect my money back for lack of customer service. read more

The Manager Jose at this location is a liar, we went through the Drive through on 9/5 everyone was nice it was around 8pm just got off work, when we got home took about an hour with traffic we realized the order was wrong and missing items yes we should have checked but when I asked the lady at the window she said everything was in there. so when I called I spoke to Jose and he said to go back I explained that I only go to Pico certain times during the month only and the drive was about 45 min to go back he said no worries when will you be back in the area I told him around the end of the month he said ok he got my name and check number down and told me to save the receipt he said he would replace the whole order I was like are you sure ? He said yes and apologized for the inconvenience, so today I'm in pico I go in with my receipt and the lady manager said that Jose isn't there that's she's gonna call him, he called him in the back and said that he didn't say that that I'm lying I was furious! I was like why would I lie I can buy the whole meal again it wasn't about the money it was the fact that why say you will replace the whole meal and not keep your word SMH never going to that location again!!!!!!! read more

Can't complain about the food as always delicious, but yesterday service sucked, I noticed they were short staffed but management should have done something about it. read more

I was very exited to try the soup for the first time... until I almost CHOKED on a BONE!!! This can't happen again they need to be better at checking the chicken read more

El Pollo Loco - Bone in Tortilla soup!!!! - Mexican Near Me - Pico Rivera, California

I have been coming to this location for the last couple months. Raudel provides the best customer service and the tastiest chicken. Perhaps, the secret ingredient to the chicken is "AMOR". read more

The food here is always fresh and delicious, along with the great service from the staff and Raudel. Over the last two weeks, it has been an amazing place to enjoy a meal. read more

Disappointed. I won't go to this location again. I'm an Athlete and I eat up to 6 meals a day. I usually eat El Pollo 3-6 times a week. 1. El Pollo officially launched commercials for the $5 combos. On yelp for this location, it literally says order from here $5 combos. They charge $6.29 here. Out of 4 locations I go to, it's the only spot that does this. Ok fine, not all places honor promotions right and I just wanna eat. 2. Now I ordered the nacho combo. The combos say it comes with chips and drink. Well, out of 4 locations, this is the only spot that doesn't give chips. I ask the cashier, and she says the chips is already in the nacho. Ok fine... then don't advertise it incorrectly. 3. The vitamin water is flat as heck. I drink it pretty often, it just tastes a bit weird here, maybe very watered down here. Strike 3 for me, all this just left me really unhappy with this location. The food is ok. Just like any other places I been to. But personally, I won't go here again. read more

Awesome restaurant! The manager loves Togo out of the way to lase you! I am very satisfied! And they take EBT!

This is the most worst place to purchase food. Service is bad at night! A manager named Rene, Very rude. Talking to me under his breath. Very disrespectful. I don't understand how any employer would recommend a man like that under management. I asked for a side order of chili in all I got was a hand waving at me to just leave. Also witness this man talking bad about another customer who also had a question. This isn't right! This el pollo loco need to be sued for DISCRIMINATION IN DISRESPECTING CUSTOMERS who are just here to buy the hood chicken. I will never come back in also let my church know how rude of a man that work in this location!!! read more

I love the food here it's just fresh and satisfying. This location in particular has exceptional customer service. The gentleman taking my order greeted me, was patient when I took a few moments to decide my order, and made friendly and quick conversation. He offered me a cup of water during my wait (which was only less than two minutes). Drive though is efficient as well but going inside is much faster. Update on Dec 2018: Second review. I was having a really bad morning and when the cashier took my order she greeted me with a big smile and said hi how are you? It made me actually feel happier about my day. Thank you. And the order was perfect and quick. Very good management at this location. read more

This place does not like to give plates out they said it's inventory for there plates and spoons I will never go to that restaurant again they could keep there plates for inventory. read more

It's literally been years since I've eaten at a El Pollo and I was pleasantly surprised with the food and changes they have implemented. I had my pug Iz with me so I opted to drive thru after driving around searching to grab dinner. I opted for the ultimate combo bowl which had cabbage, beans, rice chicken and avocado. I opted out on the sour cream and asked for the salsa on the side which I actually didn't utilize at all. The bowl was really satisfying and filling. The chicken was tender, flavorful and can now understand why it was so filling. Online I discovered this bad boy was over 1000 calories! Dam I could have ate a greasy cheeseburger! The bowl at least gave me the impression I was eating healthier mentally. For a quick inexpensive bite I was a happy camper and will return to El Pollo Loco. read more

Busy location but dirty store. Also restrooms are hog dup by staff and only one for customers. Very inconvenient if you are a person with disabilities. read more