Another terrible experience at the Apple Valley location, first while ordering another customer came back up to counter with their tray of food and told the employee Alicia G. that his tortillas were cold, she took 4 packs of tortillas off of his tray and put them back in the drawer with the other tortillas and gave him gave him four warm packs... those packs that the customer brought back up should've been thrown away they should not be given to another customer (big time health concern) Then I ordered my chicken to be extra well done. I waited there for 35 minutes and when I went up to the counter to ask about my order, the Cook seemed to have an attitude and just start throwing pieces together. Service was terrible tonight. I've never had to wait 35 minutes for well done chicken at any El Pollo Loco location. read more

This is good stuff! We love this salad! It hits the spot and the new guy was a refreshing change from folks previously. read more

El Pollo Loco - Double chicken tostada salad Stopped by twice over the last two weeks. It's been great both times! The guy at the window was great too! - Mexican Near Me - Apple Valley, California

Bad service person made me a bad chicken burrito. Very disappointed. This has happened to me three times. I just need to write this review. I've been coming here for a while. A year ago, this was my favorite place to get a chicken burrito. Now it's nasty. I would rather go to Tom's. read more

Just started a new job up the hill and needed some good lunch. I am trying to stay a little on the healthy side and El Pollo Loco has good options. I found this site very close to my office. Everything was as expected, but what I wanna rave about is the young man who was Taking my order. Very respectful, very polite, and very accommodating. It's really hard to find younger people who are that professional these days. And my food was good too lol read more

Live it and the food is great. Friendly service. Great coupons weekly. I love the double chicken bowl

I ordered the Grande Chicken Avocado Bowl. HALF of the ingredients in the title were missing. Luckily there was attentive gentleman that brought me a single slice of avocado to my table. I'm pretty sure the manager or shift leader prepared my food, as if the ingredients were gonna come out of her paycheck. Not to mention I only got two shriveled pieces of chicken. Let me rephrase that. In my AVOCADO CHICKEN bowl, I only got 2 pieces of chicken and almost 0 avocado. It would be like if I ordered an Oreo milkshake, and instead of having cookies mixed into the shake, I got a single Oreo cookie as a garnish instead. It would be like if I ordered a coffee, but instead they gave me a cup of hot water with a single coffee bean as garnish. It would be like if I ordered a pepperoni pizza, and got a cheese pizza with a single pepperoni on it instead. read more

El Pollo Loco - Mexican Near Me - Apple Valley, California

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Super sick tonight. I hardly ever eat meat but chicken soup sounded good today. The lady Hurd I was super sick. Was so sweet and it was the best portion of soup I've ever gotten. Super sweet lady. Thank you. read more

Good service and the food was great, and the ambiance was pretty nice. The restaurant was also clean and orderly.

The service was fast and great. I look forward to going back to this location in the future.

Very good service and food. Ambience was very nice. Very clean all around. Great amazing tasting food. read more

El Pollo Loco - Chicken 12pc Fire-Grilled Chicken Family Meal - Mexican Near Me - Apple Valley, California

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This location was always my favorite. All the staff were always so friendly and kind. . Until Just now when I asked for " mild salsa " because I can't eat spicy kind . First bite of my polo bowl & my mouth burned up ! I went back to the counter and gal that rang me up , was rude & told me they no longer carry ". Mild salsa " and it's called something else and it's only medium now. How would I know ? What happened to all the nice staff ? read more

Amazing place to eat food is always fresh and I can't say enough reason why to eat el pollo loco

Best customer service, very kind people and fast delivery Always clean, always have the best service read more

No good the employees don't care for the customer and their cooking is no good bad in all areas I do not recommend at all

the food was good and the employees were friendly. the restaurant was also clean inside. The service was fast.

Abner and his amazing team of pollo loco engineers helped make my experience here very enjoyable. I ordered a 2 piece meal and it was perfect cooked with some really great flavor. I really felt at home here at this location and I will definitely be coming for more meals soon. read more

El Pollo Loco - Mexican Near Me - Apple Valley, California

Location is getting better. They definitely try harder to make things right. Customer service was great.

service and the food was great . give them a plus. The atmosphere was good and the environment was clean.

Great food. Food is always fresh and facility is clean. Fast and friendly service. I always enjoy their food.

Amazing food service, chicken was cooked nice and crispy, the atmosphere of the restaurant was perfect and friendly. Definitely will be coming back. read more

I love this place!! Chicken tostada salad is my favorite. It's my go to lunch place.

I show up to the restaurant at 8:55 and they tell me that they're closed, but I tell them the hours on their door and online show 10 and he said that they're closed today early I asked for the manager and she refused to come out and tell me read more

I think the chicken is good because I hadn't before and it has the barbecue flavor and I like chicken that has the Barbie even though if it is the buffalo, they're still good read more

Bomb food and quick service . Nice workers, very friendly and serve food with a smile

This location always fucks up my order and then when I come back to have the order corrected they act like it's my fault they didn't do it right. I get it, mistakes happen but don't try to make me feel bad because you aren't on top of your crew. read more

Rude customer service. Tatiana is blatantly rude . She just tries to rush you thru won't answer a question if you ask . Never had anyone huff and roll there eyes that many times . All I was trying to ask for was the family special that was in the flyer . read more

El Pollo Loco - Mexican Near Me - Apple Valley, California

Food was delicious , service was great very professional and attentive, and restaurant was really clean!

They have nice and snappy service also they are one of the only el pollo loco I have been to with horchata. Good vibes and music adding to the Mexican atmosphere. read more

Great service very considerate cashier . Food looks and smells great. Made with lots of love..... All for the churro

Many times my tacos have been over cooked by their old burnt oil.... The service is good, but need improvement on their food and their prices are way outrageously high... I stop going there because my order almost comes out to $30 ordering a burrito, soda mac & cheese and two tacos ... that's insane!! No thanks guys read more

Chicken is skin and bone. They pay by the pound and sell it by the peace. Got a pollo bowl. This thing needs to be called the rice bowl. Chicken is not expensive but when you fill a bowl up with rice and cover it with tomato and a couple of pieces of chicken.that is a sad way to scam your customers. I would rather pay a little move for more chicken than be duked with a 90٪ bowl of rice. read more

The food is always fresh and fast. Summer is a very nice person and will ask about your visit when you dine in.

Snappy and nice service. The chicken is crispy and tender. This will be my go to when in the high desert.

The company reached out to me and then the store manager Abner did as well. He offered us the opportunity to come in and try the tostada again. We took him up on his generous offer and this time the food was very tasty. He did state that indeed the prices do vary between the 2 Apple Valley locations. read more

Great customer service The food is on point extremely hot. Super delicious very helpful. Very clean the seats, clean tables! Very organized!

Stopped in for an amazing chicken avocado bowl. Delicious as always! Place was very clean. Staff very friendly and fast.

Very friendly service! Food is cooked well and is very delicious! I like coming to this location

Bertha and staff were amazing! I put in a last minute catering order and they took care of everything! Thank you

Everything was delicious. Shout out to Summer she does a great job Fast and quality service Top notch ! The best El Pollo loco in the High Desert!!! read more

The food was amazing, I ordered the guacamole chicken burrito and it was mouthwatering! The service was great, everybody was really kind. The environment was really clean. I'll definitely be back!! read more