United States Customs and Immigration Services, or better known as USCIS. This is one of the few…read moreField Offices located in El Paso. This particular one is right off Hawkins / Montana, so Central El Paso. Nice building, nothing incredibly fancy, but nice-ish. I'm just here waiting in the car. Due to COVID, there are no walk-ins allowed, and if you do have an appointment, only the appointment holder is allowed entry. Furthermore, even with appointment, you can not enter the building prior to 15 minutes before your appointment. I'm currently here waiting for Sakino T. (Another Yelp Elite) , who is inside conducting her Citizenship Interview. I brought her here, but since it's not my appointment, I'm not allowed to wait inside. For more information and good tips etc., I added a bunch of photos from the USCIS Website.

My mother went to ask a question about a letter out of convenience concerning her citizenship…read morestatus. Staff was extremely unprofessional and rude to her for not knowing English.

What could imrove? Everything. My appointment was at 9:50, we got here at 9:40, did the whole check…read morein process. I have now been sitting here for 3 hours. 3 freaking hours just to get a new Social Security card ordered. There's about 9 stations just not being used and if you want to sit in one of the unused cubicles to call someone without dealing with the overcrowded lobby, the lazy security card comes over and kicks you out. Like jesus I think i'd rather sit on I-10 in stop and go traffic than sit here for any longer. Figure it out

You get ticket wait 70 min then they pass your ticket # when ask tell you get line window 1 they…read moreperson talk to you ask your full name 3 time he looks at screen he has as if you not person window 10 on March 10 she make heaters in her Hondas all disrespectful and they call # tickets in Spanish not all in English

Well organized process, really depends on how fast you want to join. Only issue I had was being…read moresurprised when I got to Meps on the physical examination. I didn't know the doctor was gonna look at everything

VES is a service that conducts C&P Exams for the Department of Veterans Affairs for Service Members…read morethat are seeking VA Compensation for disability and injury that occurred while serving in the military. When a service member is wounded, injured or has other, non physical wounds after separating from service, the VA will often give you care, financial compensation, or both (or neither - let's be honest). But prior to that happening, the VA schedules several exams to compare what they actually see (find), vs your medical records, vs what you're actually claiming is wrong. To do this, they have vetted and approved doctors all over the world that conduct these screenings for them, and the findings and recommendations are sent to the VA for review and decisions. Here in El Paso, we have a VA Hospital, a company called LHI, and for me, I was assigned to the VES - Veterans Evaluation Services. Due to having served 22 years, and being in combat 11 times (deployments), there's a lot that broke on me. My hearing, my back, my arm, my knees, my brain... I had about 20 different claims. Not all of them are ones I'm seeking financial compensation for - some of them I just simply want fixed (like my 3x operated on broken back lol). However, in order to verify what's wrong, if it's wrong, how wrong it is, the VA does contract service providers like VES to conduct comprehensive assessments. This particular one is very nice. The office is nice. When you arrive, they check you in. They politely thank you for your service, and offer you snacks and sodas and waters while you watch movies and wait on a very clean and comfortable waiting area. The doctors (real doctors at that), also great you respectfully and thank you for what you've done. They listen to you as well - it's not just a base level exam where the docs don't care what you're saying. I appreciate that too. For 22 years I sucked up every broken bone, explosion, cut and scrape and bruise ... and now, it's time for the Gov to give back (financially) or fix (physically), the pieces of me that I gave to the country. And I want to note that THIS place and THIS staff is incredible. I say that because I was at another location for another type of VA Exam in El Paso - yea, let's just say I had to initiate a formal complaint. I was disgusted in the behavior and lack of professionalism towards veterans, wounded veterans, or even just as "medical providers" period. To be fair, it wasn't the doctors - but their scrub-wearing-but-never-even-went-to-college-let-alone-medical-school staff that was doing the admin stuff. anyways... this place is not that place. I actually like coming here. They do an incredible job and they truly do a service and credit to our nations warriors... after their war is over.

Nurse was extremely nice and professional . Made me feel super comfortable and made the visit…read morepleasant overall, however the lady at the front desk was rude, dismissive and blatantly disrespectful. Her tone over the phone was arrogant and bossy. I didn't quite catch her name but it was very upsetting, given the fact that in this clinic they deal with victims of sexual abuse. You would think that, to even be in this type of field, you would have a sense of empathy or basic human decency, but that wasn't the case with this lady.

On 06/21 I accidentally parked here because I am new to town and Texas tech. The security guard…read morethat came up to talk to me at 11am was rude, classless, and incredibly abrasive. She was threatening to tow me and took unauthorized pictures of my car. This experience was horrible and laughable, and I hope your department hires better employees in the future. You are a security guard, get over your power trip. You literally don't have the power to issue a parking ticket. I could tow you too if I wanted to. It doesn't matter what is happening at home for you that has made you into this unpleasant person, but you don't get to treat people like this. What's interesting is that there's no master sign at this parking lot that doesnt allow non-employees to park, which I double checked before I parked.

Extremely rude but you will prob get that at every location! If you don't like what you do don't…read morecome to work already ugly and put a damper on everyone else. If I could do it all online I would but unfortunately have to come in and take care of things. Just don't recommend this location service is terrible and the lady came off ugly and rude before I could even answer the questions, but expect nothing less from these type of workers.

Really bad service. Who ever answers the phone just tried to shuttle you to another office. They…read morehave stsnfsrd speech, just wait it takes a while. I tried to process title change that has been recorded with county clerk 6 weeks ago. This office said they have to wait for notification. County clerk saud they don't send anything. So what do I wait for??? Don't understand why they don't call each other to get their process straight.

This is no longer the Fort Bliss Welcome Center its new name is the Soldier Support Center. They…read morehave many different offices available. Soldiers can come here and submit everything to get a drivers license, vehicle registration, vehicle title and transfer. FT Bliss retention office is here and school liaison. Also some sort of in processing finance support . The DMV/Public Safety office inside the Welcome/Soldier Center in Fort Bliss is great for it is not near as busy as off base, you can get about everything done but the driving test part of getting a driving license.

This now the Solider Support Center. It makes life easier for service members and their families to…read moreget a lot of things done like IDs, Driver Licenses, Reassignments...etc. I came here to get my driver license renewed. I'm active Air Force and they still welcomed me as I was visiting in town. I waited maybe 10 minutes and got processed/finished within 20 minutes. It makes life much less stressful for military community members to not wait hours on end at the other off base places. I'd recommend making a sure you have printed copies of all your required documents. They don't accept emailed copies or copies from your smart phone.