If I could leave zero stars I would. Our appointment was at 9:45. We arrived early and sat for an…read morehour and five minutes waiting for the shots. When I asked how long it would take after waiting 45min all of a sudden we were next. The procedure in itself took 5 min and this was the second appointment, which again had a ridiculous wait time.

The doctor does not keep appointments. He has no respect for patients' time. He plays loud…read morerap/hip hop riddled with profanity as a patient waits for a painful procedure.

I recently had my first appointment with Dr. DuRussel at El Paso Pain Center, east side location…read moreand I can't be more pleased. The staff were all wonderful and helpful. They were thorough and sincerely concerned about my pain. When meeting with Dr. DuRussel, he was extremely knowledgeable of pain management and very thoughtful of my quality of life. Again, I cannot express enough how pleased I am with the entire experience and I can say that I look forward to my upcoming appointment and new treatments which I hope improve my quality of life. If any staff are reading this review, I must say I am grateful for your support, kindness, and willingness to help with any concerns I had. If I do not mention the following, I would be remiss....... I must remark that before I went to my first appointment; I was very apprehensive, so I looked for reviews on this location and Dr. DuRussel. When looking through the comments, I took notice of numerous one star reviews regarding issues with wait times. I must say that I was taken aback because, if you are in as much pain as I and many others who need pain management are; then, for me, I would wait as long as I had to in order to get relief. In my experience, first appointments always take longer than others. Subsequent elongated wait times for appointments may simply be due to the fact that the doctors and nurses want to make sure that the patient receives excellent, thorough care. So, when you are being seen and the doctor takes his/her time in seeing you; it is funny how no one complains that providers were "too thorough" or "cared too much". Just something to ponder. I would recommend The Pain Center wholeheartedly. With sincerest thanks to Dr. DuRussel and all of the staff, W. Braswell

Scheduled me for a procedure and then when I got there told me they couldn't do the procedure cuz…read morethey didn't know where to insert the needles . Waste of time to go to this place .

There are doctors and then there are extraordinary ones. Dr Bàcerra is of the latter scale. I've…read moreseen him for years and he, by far, the most compassionate, sincere, and genuine doctor... Person I've had the pleasure to be a patient of. If that's first not say it all, let me explain further. If you ever need anything, even when they're closed on holidays there's always a way to reach him and his great staff each and every one of them to help you with genuine care. When you're in the room with him, or speak to any of his staff, they see you. Not just a patient with social security number, they see you. They hear you out listening to every word. You don't find that with me doctors anymore. Most of them already have their ideas formed before you even utter a word. His bedside manner is exemplary. There's not a thing that goes unnoticed any genuinely wants to know how you are, how you truly are. I wish I could speak to so much more about them. I just can't speak highly enough about this doctor, Juan becera, or his staff. I hope people who are reading this who need help go there. Reach out to them. They will help you if they can in any way shape or form. No stigma attached. No drawn out previous conclusions based on nothing but conjecture. Empathy is such a high quality there. It is my sincere hopes that you reach out to Dr becerra and his staff you won't regret it and that's a guarantee.

Dr. Becerra is one of the best pain management doctors in El Paso for me. He's the second pain…read moremanagement physician I visit. I had nothing against the first one I went to. I just felt like Dr. Becerra was a better fit for me due to his specialties. One of my physicians also referred him to me so that was a plus. His staff got back to me that same afternoon I spoke to my other doctor! They gave me an appointment the next day. That really left a lasting impression for me! That doesn't happen to me quite often. You can tell he really wants to help his clients feel better. He also has good bedside manners. I recently started going to see him and I've already been really pleased. A couple of meds weren't working as much as I liked. He immediately resolved that. His staff got back to me right away...none of this waiting a day or so for answers. I heard back from his staff within 15 or 20 minutes. That's a pretty quick turnaround. Aside from his knowledge, his staff is also helpful and kind. I've enjoyed talking to them in the office and over the phone so far. I feel like I can trust the the doctor and staff. I told Dr. Becerra I wasn't feeling well during my first appointment. After he gave me my prescriptions, he also gave me a shot on my right arm. It didn't help until later that night. I'm glad he was able to give me that shot. It took the pain away and I was able to sleep much better. I plan to continue visiting Dr. Becerra for as long as needed. He has two locations. His other location is on Zaragoza. I'd visit him at either location. I highly recommend him.

Best pain management dr in the area! Caring, professional, and prompt. Listens and takes you…read moreseriously, treats you like an actual person and mot just a number.

I recently visited Dr. Annabi's office. I was having issues with other doctors and getting…read moreprescriptions so I visited him. I enjoyed my visit with him and his staff. They were all really kind and professional. The entire staff also had great bedside manners! This unfortunately seems to be more and more rare to find these days. It shouldn't be but it is! A lot of doctors don't really care about their patient and their health...only about making money! This is NOT the case here! I didn't have to wait that long to see the doctor. That's always a plus because who likes waiting and waiting at an appointment? I know I don't! During the first appointment, the staff asks you a lot of questions about how you're feeling so be prepared for that. They'll also about previous surgeries and health conditions. They'll check your weight, vitals and do a short exam. You'll also have to fill out some paperwork. A plus is that they're able to get most, if not all, of your previous medical records/history immediately. This doctor will see you with or without insurance. He's kind and full of jokes. Lol. I was sort of able to straighten things out with my other doctors so...I probably won't visit Dr. Annabi for awhile. If the need arises, I would come back immediately. I enjoyed working with him and his staff. I felt like I was a priority to them. A+ transaction.

Dr.Annabi is one of the best doctors I have ever seen! He has great bed side manner and he explains…read moreevery question you have! His office ladies are so beautiful and so kind and very knowledgeable. I am very thankful for all of them !!

I came in with lower back pain and after the first visit, I was able to feel relief and left with a…read morerehab plan to work the affected muscles for the long term. I learned a lot about muscle relation and will continue the exercises to maintain myself pain free. As for cost and insurance coverage as has been recently and negatively reviewed, they are very clear that some insurances may or may not cover their fees. Do your homework prior to the visit.

At my first visit I asked if Medicare would cover my visits. The intake person I spoke to was very…read morevague. What I remember being told was that they accept Medicare patients, but that they couldn't predict how much Medicare would pay. I was told that I would be responsible for whatever portion Medicare didn't cove. At each visit, I kept trying to get more clarity and wanting to find out exactly how much I might have to pay out of pocket, but was told that we'd have to wait and see once they filed a claim. Well, as it turns out Medicare DOES NOT cover treatments at Airrosti, which is information that is widely available on the internet. I am now responsible for nearly $500 in bills. And to add insult to injury, the treatments haven't helped at all. My pain prior to visiting Airrosti was intermittent. By the end of the third visit, the pain seemed better, but in it's usual pattern, returned a few weeks later and my bank is $500 less.

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!