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    El Paseo Simi

    4.5 (2 reviews)

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    2 months ago

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    2 years ago

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    Simi Valley Town Center

    Simi Valley Town Center

    2.7
    (157 reviews)
    3.0 mi
    $$

    This is a Beautiful Location that should be be Pride of Simi Valley…read more It's Poorly managed. On two days before Christmas, half the mall was closed. Their were no crowds because the Mall doesn't have an Anchor Store. The mall during the year plays music from the 1950's! Who are they trying to attract, 80 year olds? I was hopeful the New Management that took over this year would make a difference. They have not. I hope these reviews inspired the City to take action to better revitalize this wonderful space. Some positive things are the Wonderful SIMI VALLEY FILM FESTIVAL that was held here! I Highly recommend it!! I also admire and appreciate The Veterans Museum here that is Fantastic! I encourage people to go on weekends to check it out!

    After shopping at Macys for more than 35 years we're done with this once very good department…read morestore. It's understandable to me now why so many Macys are closing stores, and get so many poor reviews on YELP. I had a simple case of a gift card purchase at a Vons in Simi Valley for $200. It turned out that the card was tampered with and the money stolen shortly after purchase. With the assistance of Vons management (also very poor service) they got me in touch with Macys GC (gift card dept) to file a claim. After six pathetic weeks of incompetent emails back and forth regarding my case, the Macys GC dept alleged that the receipt that I provided along with pictures of the tampered with card were not a match. I advised them that one simple call to the Vons store management would have confirmed that it was. Apparently no such call was made as they stuck to their original incorrect conclusion that the receipt didn't match the gift card in question. So we are moving on from Macys and will be doing are shopping at Kohl's and other department stores in our area.

    Photos
    The sign
    The sign
    Simi Valley Town Center
    Simi Valley Town Center

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    Westfield Topanga

    Westfield Topanga

    3.8
    (1k reviews)
    9.3 mi
    $$
    Established in 1964
    Luxury

    My favorite mall to go to in the valley. Variety of stores from high end to more budget friendly…read more Their food court is also great in my opinion. I will say it is a lil further out from where I live but I always find everything I'm looking for here. Love the Cheesecake Factory being at the entrance of the mall. Need to check out their "Topanga social" as I heard there's been some new updates stuff there.

    The Westfield Topanga mall actually has a huge indoor mall and an outside village area with another…read more50 shops or so. It is beautiful and has a lot of upscale stores, two food courts, and lots of specialty stores as well. It has a Nordstrom and Macy's. I believe the Neiman Marcus store closed. They feature places like Balenciaga, Prada, Gucci, and Boss, and have shops like Honey Birdette and Laderach chocolates. The mall is really beautiful with a lot of indoor lighting and is mostly two levels, but has a movie theater on a third level. We did not make it to the village across the street, but it is supposed to be really nice as well. This is a top mall in SoCal and worth checking out even if you just want to get some exercise and shop. We ate at the massis kabob for lunch. Great gyros plates. I believe the main food court is being renovated and some of the eateries closed, but like I mentioned earlier they added an additional food court. Very impressive mall. 5 star mall all the way.

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    Westfield Topanga
    Westfield Topanga
    Westfield Topanga

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    The Oaks

    The Oaks

    3.9
    (299 reviews)
    12.0 mi
    $$

    the mall is great and all, but i have one complaint. so i counted the seconds for each ad displayed…read moreon the big screen, and each one was thirty seconds but the iphone 17 pro ad was 35 seconds. this is a problem that shoukd be fixed asap. i love this mall though

    I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

    Photos
    The Oaks
    With our bought pop mart
    With our bought pop mart
    The Oaks

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    El Paseo Simi - shoppingcenters - Updated August 2026

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