I called and let the receptionist know my mom passed this week so I'm obviously upset. The…read morereceptionist was totally cold and responded with "so you want to know packages and pricing?" ZERO sympathy. Just typed away like I was trying to get pricing on a set of tires. She put me on hold and eventually came back and said no directors were available. I never got a call back.

The Paul Mortuary is an excellent choice if you are navigating the death of a loved one. They are…read moregentle and kind and excellent guides on the process of what needs to be done. They don't try to upsell you with expensive add ons - they are simply respectful of your loved one, your choices, and your grief. I would recommend them wholeheartedly. Thank you Michelle for your sensitive guidance and care. You made a very difficult situation a little bit easier. We are all very grateful.

Wow! What a relief to have found Bermudez Family Funeral Director. My mother-in-law passed away…read morerecently and like everyone else who loses a loved one unexpectedly, your whole world is suddenly turned topsy-turvy. In the midst of our grief and confusion, I contacted Bermudez, upon the recommendation of the staff at Monterey Community Hospital. A very sweet and sincere woman named JoAnn answered my call, as well as the many questions that I had. JoAnn continued to assist me throughout the process and is continuing to help today, with the obituary. She truly is a "rock star" and she's the right person for the job. Thanks JoAnn! I met with Nick, who is the funeral director and business owner. Nick was very professional, caring, open and honest. He honored my family's wishes and at no time was there any pressure to do anything other than what we asked for and there was absolutely no attempt whatsoever at "upselling" Nick too was sincere, genuine and caring. I really saw and felt the value of a "mom and pop operation". The small size of Bermudez felt very personal and nothing at all like a "corporate" institution. My family was well taken care of and respected. Nick and JoAnn helped make the very best of a very difficult situation. I myself have been a paramedic for almost 40 years, so I have a lot of professional and personal experience in dealing with people during difficult and sensitive times. Bermudez Funeral Home "gets it" and I very highly recommend them. Thank you again Bermudez, for taking such good care of us!

While we got off to a rough start we learned that Bermudez was recently sold and employees left and…read morethey were very short staffed. Tom did his best to stay ahead of it all and was very apologetic. In the end, everything came together and staff was very professional, helpful and they took great care of us. When we are in the position to need a funeral home again, it will be Bermudez Family Cremations and Funeral Home.

Juan Mendoza is fabulous to work with. I highly recommend San Carlos Cemetery for your loved ones.read more

Both my parents are buried there and they arranged a beautiful burial. I was truly grateful for…read moretheir support and efforts to make this day lovely.

Unfortunately, I did not look at the reviews of this funeral home prior of contacting them. There…read moreis no transparency with the director: Laura Singh. They are giving us the running around, not clear with the price, they say we will call you and never do and the day we expect a call, they never call us. Everything has been a mystery with these people regarding the price and dates of service and viewing of the body. This is my first time doing this and it has been a very bad experience with this funeral home. I honestly would not recommend this funeral home to anyone who wants everything to run smooth when it comes to funeral issues.

I had a very challenging experience unfortunately. This is my first time going through this process…read moreso I didn't know what to expect. It was disorganized (loved one's name misspelled, back to back phone calls when information was forgotten, not respecting stated wishes) and I ended up being very frustrated and upset by then end. I could be mistaken but I was under the impression that I would be able to order death certificates through the mortuary and it turned out not to be the case.

This is a beautiful place. The employees who work here are wonderful and do an excellent job. They…read morewere very helpful when making preparations to bury our relative, which is very difficult. Compared to other cemeteries I would say this is a boutique business that looks out for its customers. I've dealt with other cemeteries where they would bill you for services that were not performed. Monterey Cemetery did not do that! I highly recommend this cemetery for burying loved ones. Thank you, Monterey Cemetery.

This is a city owned cemetery. Scott runs it and has a few others to help with maintenance,…read moreburials, etc. Everyone we dealt with was so helpful and kind. It's hard to bury your loved ones and Scott made it so much easier. Worth calling to make sure he will be around when you are and to find out what kind of paperwork you will need. There are also a few fairly famous people buried here and they have a listing. Beautiful and adjacent to a gorgeous city park.

Queen of Heaven is looking considerably better than it has on our previous visits…read more Garbage cans were not over flowing, and it seems as if they may have a grip on the gopher problem. It was nice to see that the grass was green and there was more grass than weeds.

Cemetery is in desperate need of maintenance. Lots of weeds, grass dry & needs watering, garbage…read morecans full need emptied. Mounds of dirt from lots of gopher holes. The USA flag is raged & needs replaced immediately. It's a shame that management doesn't replace this flag.