My experience with El Capitan High School has been extremely disappointing, primarily due to poor communication and unprofessional behavior from the front office, with the exception of one staff member.
For months, I attempted to communicate regarding my son by emailing, calling, and leaving voicemails. Over that entire period, I was only able to speak with three people. The lack of response and follow-through ultimately led me to withdraw my son and place him in a private academy due to ongoing communication failures.
Even the withdrawal process was unnecessarily difficult. I recently came down with the flu and was very sick, yet I was still trying to get clear and consistent information because I was being told different things by different staff members.
Today, I spoke with Danielle, who stated she is the assistant to the vice principal. I was calling to ask about obtaining transcripts and a withdrawal form, which are required for my son's transfer. Earlier in the day, I was told accommodations might be made, so I waited several hours for an update before calling back.
When I explained that I was sick with the flu and asked if the process could be accommodated without coming in person, Danielle became dismissive, developed an attitude, and then abruptly hung up on me, stating, "You know what, I'm not doing this," before disconnecting the call.
Because she hung up on me, I immediately went to the school in person--while sick--potentially exposing others to the flu, simply to get answers. When I addressed the issue in person, I explained that it's not just what is said, but how it's said. The environment in the front office felt rude and unwelcoming, again with very few exceptions. One staff member did apologize on Danielle's behalf, which I appreciated.
To be clear: even if there were frustration regarding my son--which there shouldn't be--respect is non-negotiable. Respect begets respect. Parents should not have to advocate for basic empathy, compassion, or clear communication.
Had there been respectful and straightforward communication from the beginning, this entire situation could have been avoided. Unfortunately, that was not my experience at El Capitan High School read more