I've been to El-Basha about 3 times in the past 3 years and while I've never felt the food was better than mediocre (not entirely fresh), some of the items are unique and, honestly, there aren't many formal restaurants in the area where you can sit down for a mazza plate.
Tonight the service (and the MANAGER, especially!) left too much to be desired - including the rather disappointing moussaka. For the foodies out there, the hummus and baba ganoush was good, while the grape leaves (beef, not vegetarian) were blah.
The trouble started when the waitress came to our table. I wanted the hummus/baba ganoush cold plate - which they had EITHER available for $14 (very expensive for this dish) and I kindly asked if I could have half hummus, half baba ganoush on the same plate. She said yes, they do offer "half-n-half" but it's not on the menu. She then said that the mazza plate comes with 4 items (from either the cold or the hot section). I saw that each of these items could be ordered ala carte (between $6-$8 ea) but the specific mazza plate she pointed towards included 4 - for the price of $26. Pricey, but if you consider that this is a semi-formal (not totally casual) restaurant, in the ballpark - IF the food is exceptional and IF the service is stellar - both of these NOT.
Then I asked the waitress if they had American Coffee. She looked at me very confused - and so I asked if they had "regular coffee." Being that this is supposed to be an authentic Middle Eastern restaurant - one should hope that either they have Arabic Coffee or Turkish Coffee or something unique as standard in the restaurant - and so asking if they have American Coffee is par for the course. THAT was a sure sign something was to be amiss with our order, but we didn't leave as we were already seated, felt pretty committed, and hungry. Half-way through tasting our disappointing menu, I told my table that I was highly suspicious we were about to be overcharged - based on my interaction with the waitress who didn't even know what American Coffee was.
Sure enough - the bill came, and I was charge for both the hummus - baba ganoush "half-n-half" $10 (less than the $14 hummus only or baba ganoush only plate) - PLUS $26 for the mazza plate with 4 items. I went up the front where I was very kind in approaching, trying my best manners in owning up to whatever my part of the confusion (lack of knowledge in their menu, perhaps) could have amounted to the misunderstanding and this bill - when the Manager jumped out from beside the bar and started waving his arms around and talking down to me quite rudely: "This is 5 items, including the 4 item Mazza Plate" so I can hardly take off the "half-n-half" for you - the best I can do is give you a 10% discount!"
As IF - I am there to bargain or get a freebie on my dinner!!! I HONESTY had gone back and forth with the waitress several times about the half-n-half and was totally led to believe the 4 item mazza plate WAS half-n-half with these 4 items INCLUDED (for $26, you would expect so right?)...
I was aghast at his rudeness - and had he kindly removed this item from our bill, would not be writing this review (however, I would NOT be back - for the lackluster food quality and overly high prices).
Honestly - this was such a huge disappointment. And while we haven't been there often, I have been to MANY Middle Eastern restaurants (and even traveled to more than a few cities - and even countries - where this cuisine is served) so I am feeling sad mostly because certainly whomever the Owner is doesn't realize that the Staff are ruining the business. And reputation and word-of-mouth matters.
My recommendation if the Owner reads this? Fire that dreadful Manager ASAP! And do more to train your Staff on the menu - and, perhaps, start with fresher ingredients. Your food savvy customers know the difference.
Disappointed in Worcester, read more