Do NOT order from Ekoplaza online! The staff is completely incompetent and rude. During the delivery process, the delivery man initiated a conflict over a cart (box) in which the products were delivered. As per the invoice, I was prepared to pay EUR 4 for extra the cart (box). Additionally, I have prepared the cart (box) from the previous order of Ekoplaza to give back in exchange for the new one. The delivery person refused to take the previous Ekoplaza cart (box) in exchange for the new one. He refused to take EUR 4 payment for the new cart (box) either. He could not explain why. He only kept raising his voice at me and insisting that I empty the cart (box) he brought immediately. Considering that it was a man almost 2 meters tall, it looked very menacing. On top of that, he did not keep social distance and was NOT wearing a mask. After I said that I would not be unpacking in a rush, he started taking my food out and putting it directly on the floor. When I asked him to stop doing that, he said he was fed up, that I could keep the cart, and stormed out. All done in a raised voice, to which my neighbors could be witnesses, as they easily heard everything through their doors. Right after this incident I called customer support and reported it to the agent that picked up. She recommended calling the shop directly and explaining them. But their phone is not mentioned anywhere. So instead I wrote an email to the customer support describing this situation. The next day I received a call from a representative of the store. He called to tell me that the delivery person was right and I was wrong. Without even offering an apology for the rude and inappropriate behavior of their delivery personnel or asking any questions. Really, really bad service. This is not the way to treat returning customers. It was definitely my last online order with Ekoplaza and I will not be going to the store which sent this delivery either. read more