When we decided to remodel our outdated old kitchen which would involve the removal of a wall between the dining room and kitchen to enlarge the area, my wife and I were quite skeptical with the first few contractors we met who gave us "ballpark prices", "tentative designs subject to change", vague explanations about their use of subcontractors, and even pressure to choose a designer who happened to be a family member. But as soon as walked into EKB, we knew immediately we were dealing with a professional and highly competent "team".
Leah treated us like we were her only clients the first time we met that day, never rushing us, listening to our ideas, providing suggestions but no pressure to ever choose something that didn't fit into our budget, and fully explaining the step-by-step process that would be followed. Stephanie worked with us to obtain all the necessary permits and to fully explain the financing so we knew what to expect. When Matt came out to our house to take photographs and measurements, he spent less time talking "to us" and instead "listened" to our ideas before suggesting things we hadn't considered which demonstrated how he was there not as a salesman but someone working for us so we would be happy.
When we finally decided to sign the contract, EVERYTHING was clearly written out and explained such as payment dates, the timeframe for completion, materials to be used, and what exactly would be done. EKB consistently communicated everything with me throughout the entire process, and the workers and installers explained to me each day what they were planning to do and showed me their work prior to leaving. There were absolutely no surprises at all throughout the entire construction period which was completed earlier than expected. When our old laminate floor was removed Matt decided to install a new subfloor AT NO ADDITIONAL COST which would better support the tiles they were installing. They even decided to replace old insulation again AT NO ADDITIONAL COST when they noticed it was not in the best of shape. This just demonstrated to us that EKB was so focused on creating the kitchen we had dreamed of and was not going to take any shortcuts just to finish the job and move on to the next. At the completion of the project, EKB asked us to inspect anything that we felt needed to be touched up or may have been damaged such as cabinets that arrived from the manufacturer with a defect; when I gave them a list of some items, they immediately ordered the replacements and sent Anthony to fix up everything to our satisfaction.
It may have taken 20 years from when we first moved in to our home but we finally have our dream kitchen thanks to EKB. The old axiom is true - you get what you pay for and my wife and I are so happy we chose the team at EKB. read more