I usually pop into this location when I'm in town. Already have visited twice since I've been here. Luckily, the drive-through lane was not as busy as expected. Sometimes it wraps around the building and collides with the parking lot entrance, which could be annoying. Female order taker was very friendly and professional. I could sense that she was very busy with all of the orders, but appreciated that she repeated my order back to me. Once you order, it does take several more minutes to receive your order, which is fine so bring your patience. Bagel was made as request. Plenty of parking out front and looks like there's also a patio dining area. read more

Einstein Bros. Bagels - Bagels Near Me - Surprise, Arizona

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Ordered a Maple House and a Turkey, Bacon& Avocado. Customer service was good, greeted upon arrival, pleasant cashier. Lots of seating available and a choice of bagels and bagel sandwiches to choose from. Music lightly playing in background, great place to take a break from your holiday shopping. Person making food was wearing gloves but no one was wearing hair nets- maybe they're not required? Bagels were soft, no flavor but nice chew. read more

Einstein Bros. Bagels - Bagels Near Me - Surprise, Arizona

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Went through the drive-thru with only a few cars ahead. Ordering was quick, staff was friendly, and my food came out hot and fresh in about five minutes. The All-Nighter Egg Sandwich bagel was delicious! read more

Well maybe I came at just the right time, but everything about my experience was great! My wife was at a nearby appointment so I wanted a place to sit down and have some breakfast. The restaurant is quaint with limited seating, but did find a great table for one. It took only about five minutes before my order was taken. The staff was friendly and attentive. Soooo, it was breakfast, so I decided on the Chorizo breakfast burrito. Don't let the name fool you, this burrito has Chorizo, eggs, bacon cheese and hash browns and more. it was very good and filling. I have eaten at Einstein in the past, but have had one of their lunch bagel sandwiches, which are my favorite. So I also bought a Ham and Swiss with lettuce, tomato and onion. It really are so good! Well, I was full from the burrito, so only ate half. Then I was off to pick up my wife. She had been under general anesthesia and had just woken up after fasting. She was hungry so I mentioned Einstein. She didn't seem like she felt like a bagel, but I said "I do have half of one here. She took a bite and told me "this is really good!" Guess where we went for lunch! I was told on both occasions to have a great day as we left. Not bad. Oh yeah, they have a great assortment of bagels as well. read more

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The employees are always so friendly and helpful. The food is always good. We're always greeted as soon as we walk in.

Simple but really good. The Asiago bagel and Everything bagel both had great flavor. The plain smear and onion and chive smear were both light and delicious. The Nova Lox was unique and the flavors came together very nicely. I like my cookies a little soft. There was a little crunch and it was still a little soft. Really good but simple chocolate chip cookie. The service was very good. I didn't go inside so no feel on the atmosphere. read more

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My daughter and I wanted this location for the first time. It's been years since I've been to an Einstein location and it was her first time going. She signed up for their app and received a birthday reward and also another reward for free bagel with smear. She was able to receive any egg sandwich for her birthday reward and had to purchase of anything & her choice was blackberry lemonade. The staff was very friendly and we noticed they only had a few bagel selections left due to the restaurant closes at two and opens up between 5-6am. We placed our order at one register, but was strange. We had to cash out at a different register, but our order was made quickly and fresh, and she had to select a different bagel for her sandwich, because the one that comes with the sandwich was no longer available. We placed our order before 12:45p, but they only had a limited selection available for bagels. We noticed they do have meals for breakfast and lunch, but the prices range between nine dollars and up. Our only complaint is the pretzel bagel had a little too much salt on it but overall everything was delicious from the sandwich to the drink. Also, if you complete the survey, you can receive two free bagels with purchase on the bottom of your receipt. read more

Einstein Bros. Bagels - Black raspberry lemonade - Bagels Near Me - Surprise, Arizona

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I would just like to know where in my order below does it state I ordered a bagel with egg and bacon and my order slip stated the same. I picked up my order got back to work and notice my order was not mine. I was given bagel sandwich with egg and bacon not mine. I got back in my car drove back to the location and let them know my order was on correct. She read my order slip on the bag and proceeded to remake my order but she made it the same wrong way. I told again told her it's not what I order and she took it back made it the right way this time. Instead of handing me my order with respect she chose to drop the bag on the counter and walked away with a damn attitude. No apology nothing! It is not my fault the employee doesn't know how to read an order slip and it sure as well is not my fault she made the order wrong TWICE! They need to get their employees in order and show respect and take responsibility for their mistake and drop the attitude. read more

Einstein Bros. Bagels - My order - Bagels Near Me - Surprise, Arizona

I would just like to know where in my order below does it state I ordered a bagel with egg and bacon and my order slip stated the same. I picked up my order got back to work and notice my order was not mine. I was given bagel sandwich with egg and bacon not mine. I got back in my car drove back to the location and let them know my order was on correct. She read my order slip on the bag and proceeded to remake my order but she made it the same wrong way. I told again told her it's not what I order and she took it back made it the right way this time. Instead of handing me my order with respect she chose to drop the bag on the counter and walked away with a damn attitude. No apology nothing! It is not my fault the employee doesn't know how to read an order slip and it sure as well is not my fault she made the order wrong TWICE! They need to get their employees in order and show respect and take responsibility for their mistake and drop the attitude. read more

Einstein Bros. Bagels - My order - Bagels Near Me - Surprise, Arizona

Good food and great place to eat, well staffed place, clean and good environment, recommend it

Ordered on the app which I love because I earn points and freebies. Drive through line was quick, staff was professional. We ordered the Nova Lox, with spinach bagel. Was good and filling & a 4.5! Also ordered the maple French Toast & shmear which was rich and filling and sweet all in one! read more

Einstein Bros. Bagels - Maple French toast w/cream cheese - Bagels Near Me - Surprise, Arizona

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Is it so hard to make a bagel? Everytime I come here I'm walking on egg shells for them to get my order correctly!! They are often sloppy with the food and miscommunication happens here very much. read more

First off one of the employees a little gay kid had a meltdown in the parking lot because he felt I should have seen him jump out from behind the dumpster and cried. Second the the drive through lady left her mic on and proceeded to talk bad about customers in the drive through. This was 10/2 around 11:30 AM. Great staff and Service read more

Filthy and horrible customer service. Counters, coffee Bar, floors, and tables are disgustingly filthy. I didn't venture into the bathroom. read more

I've been coming to this location since September and never once have I had a wrong order or encountered a rude person. If anything my food always taste better than the last time and the people there are so nice it makes me feel good when I leave. I genuinely love this place and the people so whatever the managers doing, it's working because you can tell the workers enjoy being there and in turn it makes me love eating there. :) read more

ACTUAL STAR RATING: 4.5 Einstein Bros Bagel located at 13746 W. Bell Rd Surprise, Arizona, is one of the better Einstein's I've been. This restaurant is much larger and cleaner than Einstein Bros in Las Vegas. What makes this restaurant a pleasure to patronize is the staff. On the day we visited, there were six girls, not a guy in the bunch. Maybe that's the key, keep out the guys and only use females? Anyway, the bagels we correctly made, not overcooked or doughy as I generally find at Einsteins in Las Vegas. Our orders were prepared well, and the double toasted bagel I ordered was perfect. I was even given some extra schmear when I requested it without having to pay additional money. That would never happen in Las Vegas. From now on, when my wife and I return from Arizona, we'll be stopping here for a quick bite and pleasant service. REVIEW AT A GLANCE RECOMMENDED: Yes SERVICE: Good PRICE: Very reasonable PANDEMIC: None PARKING: Easy access REASON/INTENT: A very late breakfast. read more

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Waited over a half hr for our order. People behind us came and went. They either lost it or gave it to someone else. They then wanted us to pay again. My order is two bagels. I can see them sitting in the case. read more

I've been coming here a lot lately. I've always received good service and good bagels! Always fresh. I get wheat bagel and they have always been in stock! Sandwiches are amazing! Caribou Coffee is delicious. I ate inside today (normally drive through) and they brought the food to my table! That was nice. I was expecting to get called up! read more

Einstein Bros. Bagels - Avocado toast on wheat. $3.89 Cheesy hasbrown muffin and coffee add on $2.99 - Bagels Near Me - Surprise, Arizona

Worst Einstein's in the Valley. The manager is the most unmotivated, grouchy, sloppy looking, and pissed off manager I have ever met. When I asked a question regarding my order she claimed " she can't do this today" and directed her employees to close up the store. It was 8:30 am. Vowed to never go back, well unfortunately work had me pick up an order which was paid for online. When I get there they say they never got the order and I need to pay. For 2 dozen bagels in a box I had to sit for over 30 min. When checking on the order, the staff has nothing but attitude and tone with me and was trying to give me crap for the size of the order?! You're a bagel shop. 2 dozen isn't a lot! I assume this horrible work ethic trickles down from the manager. Worst place ever. Save yourself the time. read more

The manager is rude! I just asked one of the employees if they carried honey and politely the employee stated, "let me check". The manager was right behind her and said with attitude, "we don't carry, honey we don't carry ketchup", and a bunch of other stuff which I was just shocked that she could've started by saying I'm sorry we don't carry honey. Just giving the display of her rudeness I will never return to this Einstein again. read more

Worst Einstein I've ever been to. Rude counter service, the thinnest "bagels" I've ever seen and the coffee was terrible. No honey butter options anymore, the dark roast was literally see through and I don't think they train people on customer service anymore. read more

My wife and I moved to the area about a month ago. We like to have a bagel on Saturday mornings. We have been going to this Einstein's bagel every Saturday since we moved to the area. The same older woman cashier is a nasty person. Every other employee is very nice and accommodating but the cashier I'm referring to has an attitude and frankly I'm not going to be going back because of her. She is the type of person that is very tisky and rude. Going to find a new place for Saturday morning bagels. read more

What a difference between this location and the one at Arrowhead. It's clean it simply looks nicer and the staff were all kind. Nice work good food and good coffee. read more

This Einstein Bagels has been my families go to for bagels for quite sometime. I don't know how it has a low rating as when we go, which is once a week, the facility is clean, service is fast and friendly, and aside from the occasional and I mean occasional mistake the team here is always quick to correct. Danelle has been working here for quite some time and she is phenomenal. She's there early, she's training teammates, she's taking orders in store and in the drive thru. She's kind. She's respectful and all around awesome! read more

I ordered the farmhouse egg sandwich and paid basically 11 dollars with tax and it was good but it was very thin, barely any spread and they forgot the bacon. I liked it but not enough to drop 11 bucks on a simple bagel sandwich. read more

I can tell ya this, if you need a little something different for an early morning breakfast this is your spot. We all know what McMuffins and breakfast burritos taste like. It's the same exact flavor it was 20 years ago, and it's tiresome. I'm borderline addicted to ordering breakfast here. There's endless ways to customize your bagels, sandwiches and flavors and I've yet to encounter a failed combination. Just a very unique take on a bagel shop, and a delicious one at that. read more

Ordered through drive thru. 1st drink wrong, replacement coffee not hot at all. Stood in line to fix at order line. Then told to stand in line at pick up line. Then coffee maker told me it could be nuked or remade...etc..she walked off to work on other orders. Left me standing there. I took my drink home to nuke it. You decide for yourself. 1 or 2 stars? read more

The best Einsteins we have ever been to. most friendliest staff, the quickest service we have ever gotten - they handed me my drink as i was walking (with a smile and thanks you) and we were met at our table with our bagels as we sat down. Our order was perfectly made (extra toasted) and my carmel macchiato was best ever. Entire staff amazing - thank you - this proves service with smile and great food is possible. read more

Bagels are delicious- service could be better! Hours could be longer, closing @2 is too early.

Check out their app to get a free egg sandwich with purchase when you order ahead. The Bacon, Avocado & Tomato Egg White Sandwich is so good! They also offer free coffee with purchase. I'll be back soon. read more

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Stopped in this store as we had just moved to the area. I immediately saw something flying around the bagels. I could see a fly sitting on top of one of the bagels and fruit flies in others. As a former pest control technician that means the kitchen area must be far worse. Glad I never ordered anything and will never come back. read more

We arrived around 10:30 am for a bagel and coffee. There was one customer in front of us and 2 waiting at the cashier. We paid and waited by the coffee. The coffee area was not staffed. We sat and ate our bagel without coffee. 15 minutes went by and still no coffee after asking the cashier if my coffee was ready. No concern or even eye contact by the cashier. Finally I asked the cashier for our money back for the coffee. The bagel was fair but nothing special at all. This experience was completely unacceptable and disappointing. The staff clearly don't care about their customers. There was 7 people working the front area and probably 10 waiting for food and 4 waiting for coffee. Einstein bagels used to be amazing 20 years ago but now it's just awful. I won't be back, this is in my neighborhood but with the complete lack of concern for my experience it was a waste of my time and money. read more

Ordered on doordash from this location. The dasher was nice, but I ordered a bagel with smear. They barely gave any smear. Usually when I go (to other locations) they give a good amount of smear AND a butter knife. I didn't get ether. Very disappointed in THIS LOCATION. read more

They always so damn angry and judgemental. I've witnessed countless occurrences where elderly folks have been treated terribly and the workers say insulting things on the mic as you're driving away from the speaker box(witnessed many times and experienced a few as well). If you're looking for a breakfast place with good vibes and even better service, I recommend literally anywhere else. read more

I've been to many Einsteins in the valley but this one for some reason always gets the order right and I appreciate that.

We've been here 3 times now and the bagels and service have been outstanding! We placed an order for 4 dozen bagels to be picked up the next morning and the order was waiting for us. We will be going back! read more

I have no idea why this place is a 2.5 rating on yelp but this place is pretty good. Please don't try and be a bad food critic unless it actually a thing where (this is an example... if there was mold yes I get the point) but this place is actually pretty good. Most people don't understand what cooking is like when working fastfood and till someone has, they would understand the amount of time it takes to make things, and get it out to the customer. It's busy maybe someone is ordering a lot and slowing down the inside and outside line. Oh a loud car comes thru the drive thru. It'll hurt your ears. Yeah customer service might be "the customer is always right" type of thing but that's not always the case. Stop being overly bad food critics to bring down a good food business read more

Great breakfast food. Bagels are just extra tough to chew - maybe I had an old batch of original? Coolest hash browns though. Pricey but worthwhile. read more

Einstein Bros. Bagels - Tomato/Avocado/Egg Bagel, hash browns in the back. - Bagels Near Me - Surprise, Arizona

Walked into the restaurant on 4 Jan 2024, some employee yelled at me that the lobby was closed, then turned around. It was full of people eating. What a pathetic excuse for a restaurant. read more

We are above excited for our breakfast that we ordered from this location. Due to "Covid" we had to have everything individually wrapped and cut in half and they delivered it! Thank you for going above and beyond for our office breakfast read more

Einstein Bros. Bagels - Sweets - Bagels Near Me - Surprise, Arizona

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