The worst. This is my first and last visit to this location. The facility is dated. The carpet is old and faded. The place hasn't been kept. I ordered an egg, ham, and cheese on a spinach Florentine with a hashbrown. The sandwich had the potential to be better. The hashbrown was mushy. It presented well, but tasted awful. The staff was not pleasant. The guy that call out the names for order pick-up didn't even try to pronounce my name. There is accessible parking and entrance. read more

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I have not been here in years. I'm not a hugh breakfast person. I was in the mood for a bagel. Went to order online and saw I had a free in-app breakfast sandwich. I decided on the new maple house bagel sandwich. It comes on a French toast bagel. I am not a cinnamon fan but decided to get it the way it comes. I'm so glad I did it was absolutely fresh, hot and delicious. Handicap parking us close to the front door. Staff is so friendly. Even the customers were friendly. I will most definitely be back for great food and warm staff. I had 2 staff members help me both were wonderful. Im suprised at the bad reviews. I will continue going off my experience. read more

Einstein Bros. Bagels - Maple House breakfast sandwich - Bagels Near Me - Scottsdale, Arizona

Ummm $11 for this sandwich. With barely anything on it. And a dab of tomato paste. I expect more :/ very disappointing read more

Einstein Bros. Bagels - Turkey, Bacon & Avocado Sandwich - Bagels Near Me - Scottsdale, Arizona

Placed an order for pick-up on the morning of 9/15 for pick-up at 6:50am on 9/16. Plenty of time, Right, as the store is still open and can see pending orders for the next day. So I show up at 6:48am this morning and see the 5 "Canteen" containers on the counter. I give them my name, ask if it's my order, and they said it is. Then they reply that they need to start brewing the coffee. Important distinction here. Not start filling, but start brewing. Brewing coffee is not a quick process! Meanwhile, while I'm waiting, no offer of a free coffee, bagel or even a glass of water while I wait on my $129.55 pre-paid order. Not out the door until 7:05am. Perhaps shame on me for not checking Yelp beforehand, to see that this location on has 2.2 stars out of 5 with their 168 reviews. read more

Einstein Bros. Bagels - Pre-order confirmation. - Bagels Near Me - Scottsdale, Arizona

Normally, I have no issues with this store in Scottsdale on Scottsdale and Thomas. But I don't think it everything went well with the ordering.I got bagels to go I thought I'd try their cinnamon roll .. I was told that it'll be a moment before I get the cinnamon roll.I didn't understand why? They heat it up for you which wasn't necessary. But okay, that's fine, so I'm standing and waiting. Because I have everything else. I need, and I finally have to say, excuse me, where is my cinnamon roll? And she puts in a bag, she says, careful, it's hot on the bottom. It's like, okay well I don't know why it should be hot. I get home, get to my sandwich. The bagel that was toasted was burnt on the edges. Not happy. This has never happened before. And then, when I check the a cinnamon roll, they overheated it, and it was hard as a rock.So not happy.That's why only one star.So I know you all get busy, but you need to pay attention. read more

I'm only giving it 3 stars because the employees were friendly. Aside from that, the sandwich was highly disappointing and literally 99% of the brisket was fat and was inedible. Basically, I had an egg and cheese sandwich because of it unfortunately. I emailed customer service but didn't hear back yet. This was my first experience at Einstein's bagels here in AZ. I hope I hear back from them but there should definitely be some kind or quality control for the meat before putting it on the sandwich. My boyfriend took a bite and he bit into nothing but fat and didn't want anymore of it. It turned him off from eating anymore. I don't blame him. For me, I removed all of the fat and was left with two small strands of meat. I hope someone from management reads this and hopefully implements some quality control precautions for the future. read more

Einstein Bros. Bagels - Supposed to be the brisket sandwich but was 99% fat vs brisket meat. - Bagels Near Me - Scottsdale, Arizona

Can't make any substitutions on the app & it's just as difficult in person. Simple things like leaving something off or on the side prove to be mostly impossible at this location. I don't think I can dumb down my order anymore. I'll keep trying tho. read more

One of my fav spots for a good bagel, the Santa Fe breakfast sandwich is so good I absolutely love the garden salsa cream cheese it's fantastic, the smoothies are great as well! Don't forget to grab your doggie a bagel treat as well ! read more

Einstein Bros. Bagels - Strawberry Banana Smoothie - Bagels Near Me - Scottsdale, Arizona

Why are my "cage fresh eggs" gray? Did you cook them ON the street?? Or just on a horribly dirty grill!! Eggs are yellow and white. There is no part of it that would make the egg dark gray/light black in color. This place is despicable. And they try to pay you in more disgusting food to write them a 5 star review! Write us a 5 star review and we will give you a free...How about EARN a 5 star review with food quality and service. That's how it works! read more

Einstein Bros. Bagels - Bagels Near Me - Scottsdale, Arizona

I live right down the road from this location and they are AMAZING. Becky, Dorian, Carla and Daniel (forgot the other names of the newer staff) are always so welcoming and remember my order by heart. If there ever is a mix-up they always go the extra mile to make sure I'm taken care of, love going here specifically for them! read more

I did reach out and received an apology and some coupons. Thank you. I will return to redeem.

I really try to get this location a chance since it's not even five minutes from my house. The past few times I have been in the place is always dirty and the staff is never friendly. This morning I walked in and waited for five minutes at the counter for someone to greet me. I was about to turn around and walk out until I was asked what I wanted to order. It's very unfortunate because the bagels are good and they have a nice selection. The next time I want bagels, I will try out the location in Arcadia. Good luck guys. read more

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Absolutely disappointed with my experience at Einstein Bagels. I placed a simple order and somehow they still managed to get it completely wrong. read more

My order #10855665144834843057 on November 5th. I already sent 3 emails to the email on a paper they put in my bag. No response. I made an online order and when I went to pick it up, my coffee tasted completely watered down. Then, I'm glad I checked my order as soon as I tried the coffee because my sandwich was completely missing the chorizo. After I pointed these two things out, they fixed my order but kept treating me like I was the one bothering them. To top it off, my other sandwich had a HAIR in it. Once again, was treated with same attitude. Never coming again!! UPDATE 11/16: Still no reply! Messaged the link that was sent and sent yet another email and NOTHING!! read more

Einstein Bros. Bagels - The hair in my jalapeño bagel - Bagels Near Me - Scottsdale, Arizona

Great service at this location. Accurate order and very tasty. We all had different type of breakfast sandwiches. Atmosphere was typical fast food but very clean. Loved the experience! read more

Love the food. Not sure what logic they had changing the flow of order, pay, pick-up. So confusing when you come in and when it is busy it is a cluster. Would be better with signage but seriously it is very illogical to walk in and order amidst a crowd of people waiting. read more

The host taking our order Taylor was great and wonderful, she has a great personality and is funny and kind! She is quick on her feet and made sure our service was wonderful and that our food was excellent. Coco was also amazing. My kids our very shy when it comes to ordering their food but they made it a great experience for them. Thank you. read more

Absolutely Disgusting Experience - Do Not Go! If I could give this Einstein Bros. Bagels location zero stars, I would. My visit to the Scottsdale Rd location (in the Albertsons shopping center) was beyond appalling. I don't even know where to begin. Walking in, I was immediately struck by how filthy and unkempt the store was. I initially gave them the benefit of the doubt, thinking they might still be recovering from a busy morning rush, but that was clearly not the case. The place looked neglected, and the staff had absolutely no regard for cleanliness, professionalism, or customer service. There were three employees standing in the corner talking, completely ignoring me and the two other waiting customers. I almost walked out--honestly, I should have, because things only got worse. The employees' appearances were shocking. One young man had his pants sagging so low they were actually below his butt, exposing things no one should ever have to see. Another employee, wearing a black hoodie, had it pulled so tightly around his face and tied at his mouth that only his eyes were visible. His appearance was downright unsettling. Then there was the girl behind the counter--her hair was greasy, completely unkempt, and had at least ten strands falling in her face past her shoulders. I can't imagine that her hair wasn't getting into the food. When I finally got my order, it was practically shoved at me with zero acknowledgment--no greeting, no eye contact, no "thank you." It was as if I was an inconvenience to them. Then came the worst part--the food. My bagel sandwich was an absolute disaster. The bagel wasn't cut in half, the lettuce was warm, wilted, and rubbery, and the sesame bagel tasted like cinnamon (which is NOT what you want on a turkey and cheddar sandwich). The onions were clearly past their expiration, and the whole thing was so unappetizing I ended up throwing it away after a few bites. To make matters worse, I felt nauseous for the rest of the day. This location is an embarrassment to the Einstein Bros. brand. The staff looked like they hadn't showered in days, the food was old and poorly prepared, and the customer service was nonexistent. Honestly, I don't know what was worse--the state of the employees, the food, or the overall filth of the place. I strongly believe the health department should be called to inspect this location. There is absolutely no way it would pass a proper health inspection. Avoid this place at all costs. Until corporate steps in and cleans house--literally and figuratively--this store is a disgrace. read more

It literally doesn't get any worse than this. I've never not had order wrong and the place is just gross. They have clearly given up on customer service, cleaning or caring. read more

This is the worst Einstein I've been to, they hardly put cream cheese on the bagel. The floor is filthy and it takes a lot to get an employee's attention. The one on Camelback and 16th St is so much better. Wished it wasn't so far. read more

This is the third time I've been to this location and got hair in my food. The staff should have their hair in a bun to prevent this because it's very gross. read more

Don't get all the hate, have stopped in here multiple times and never had any major issues.

Usually I'd give 1 star, but I come here often. Until today. Sat for 25 minutes while you forgot my entire order, ended up being late to work. Will not return. read more

Well, that was gross. I ordered the ham and Swiss breakfast sandwich on Asiago. The bagel was not toasted, the cheese was not melted and the ham was cheap grocery store packaged. The hashbrown was tasteless and gritty. The mocha coffee was weak chocolate milk with a big blob of mocha at the bottom. They didn't even try to stir it in. Update: I was contacted by a representative of Einstein who instructed me to fill out another form so that my issues could get addressed and then I was asked to update my review. Message to Einstein: We'll, this has gotten worse. Why do I have to do more work? You should be able to process my feedback since you just read it. read more

Worst service I've had at an Einstein. Workers are very rude and we waited 40 mins for two sandwiches. Never returning

This is by the far the craziest and not good experience ever. I stood in line (2nd out of 5) waiting to order. The customer in front of me was stuck for some unknown reason. The other employee wanted to ring me up at the other register. Didn't asked me anything but when she realized that I had more than one item than she all of sudden couldn't help me. And in the middle of this, she and another customer were sharing memes and interrupting me when I am trying to order. Is this now the new normal at Einstein bagel because I am horrified. And like the rest of the reviews the work is sloppy when it comes to making sandwiches. This location felt like a high school cafeteria in the atmosphere and professionalism. I recommend driving somewhere else for a breakfast bite read more

Sadly this is not my fav Einstein bagels location. They were not busy at all, but my daughter's bagel had pieces of smoked salmon. I believe it was bc they used the same knife. Mind you, she ordered an everything bagel with cream cheese. She got nauseous when she tasted something "funny" when she bit it. I felt so bad. The guy working on the bagels was sloppy. All our bagels were made sloppy! And we are an avid bagel eater at Einstein. The cashier ladies were nice and friendly. So disappointing bc we're always on this area. Maybe we'll try again and that guy is gone! Lol read more

the food and service is outstanding the employees are wonderful and so amazing I come in everyday and they make me feel so special they work so hard and do everything so perfect this is my favorite bakery I won't go anywhere else they make my day so great. The bakery is always so clean and smells so delicious. read more

service was horrible was standing right in front of the cash register for 20 min with no customer service! never coming back to this location again! read more

Taylor was super friendly and she makes a great espresso. I visited this location when my personal espresso machine was being repaired

Food service sucked came here wed morning two ladies working one is shouting dont answer the phone half the time none are asking a customer what they need They give off a rude vibe and i waited 10 min and just left to another place would not recomend read more

I was going to be early for work so I decided to stop for breakfast. Well I regret stopping into this location. I ordered a bacon and cheddar on a plain bagel with one egg. After waiting over 20 minutes, I decided to ask an employee if they knew how much longer, at this point now I am going to be late to work. I was told that when they pulled out the bacon, it smelled weird, so they wanted to give me a card for a free sandwich. I asked for a refund and they told me no. Then all of a sudden he said my sandwich was ready, after telling me the bacon was bad. After getting into work late, and hungry, I opened my sandwich to see pretty raw bacon. I am so unimpressed, and I don't think I could return after seeing this bacon. read more

Einstein Bros. Bagels - RAW BACON. - Bagels Near Me - Scottsdale, Arizona

Slowest service ever. The employees started having a personal conversation in the middle of taking my order. No wonder the line moves at a snails pace. read more

First off we walked in, a total of 4 people and no one acknowledged us. Dot the Manager called out the name on the order, the lady asked," Did you call my name?" Dot said," That's what I said!" All snarky and rude. She still hadn't bothered to acknowledge us, she was not friendly at all, the girl at the register was very pleasant and bubbly. The food was good, other than the black burnt onions on the bagel. The orange juice was good too. The place is alittle grimy, could use a deep cleaning. I was not impressed with Dot, she is not very professional and is bothered and put out to be making bagel sandwiches. We will find another location. read more

This morning on my way to work I was excited to have enough time to stop and get a bagel, this location is the closest to my job. There was no line and it was not busy, the customer service was terrible. The lady before me got one bagel and I got one bagel as well. We both waited about 15 minutes and when i asked how much longer the lady working looked at me and walked about not giving an answer to where the girl nearby her jumped in and answered a vague answer of "soon". I am not one to leave reviews but it is now 7 pm and it is still bothering me how blatantly rude the three female workers were at this location this morning around 10:20 am. Also once i finally got my bagel it was terrible. I bit into it and it barely had butter and was dry. read more

Einstein Bros. Bagels - You can see how dry my bagel was from this photo. - Bagels Near Me - Scottsdale, Arizona

Wow the help was friendly but man it's dirty everywhere. The doors. The glass and tables! Bagel was delicious. It's just a nasty environment to eat in. Too bad they don't have a drive thru. read more

Olivia the cashier was very nice and helpful to every customer that walked in. She would make great conversation and would joke around. She's Great! read more

This place is so disorganized and slow that, after waiting in line for ten minutes (and seeing no one's orders completed to the point where the customer could leave) we walked out and just left. read more

The worst non-polite nasty customer service I have ever seen twice. Here's a young man at this location who is insanely rude and filthy and not very polite on any level. Good luck staying in business being run this way. I will not be back read more

Pretty sad when you can't get a bagel without the homeless guys out front harassing you. Also... this location is horrendously dirty inside. I would skip this location and drive further to anywhere else. read more