Avoid. Unprofessional and disrespectful office staff. Go somewhere else. Horrible communication all…read morethey do is text and then I had to completed new patient paperwork three different times! After 8 months waiting to get in, they no showed me do to the office staff oncompetence and still wasn't able to see a provider. horrible experience. I'll never go back

I was sent to Great Lakes ENT from the ER at McLaren having gone there as a result of total hearing…read moreloss in one ear. McLaren did a brain scan and wanted immediate follow-up from the ENT's at Great Lakes. Great Lakes said they could possibly get me an appointment in 5 - 6 weeks. I called my doc in Chicago area, who told me to get to their offices immediately. The Ear Nose & Throat Specialists of Illinois saw me the next day and began treatments immediately. They informed me any delay would cause permanent deafness. If you need immediate treatment, Great Lakes is not for you, as they either do not care or forgot the Hippocratic oath they took. Stay away and get real professional help from real ENT's

I a dear friend that I have taken to Audicare in Gaylord, MI for a few years now. I have observed…read morethe reception staff & Dr Marlene Bevan's services many times (at least 8). The care & compassion shown by the staff is exceptional. I have seen first hand & would trust the services provided at Audicare. My friend always says that going into Audicare is like going to visit friends. Thank You Dr Bevan for the consistent quality care you provide. PS We LOVE Louie too!!!

From the owner: As Audiologists and Ear Doctors, we place the utmost importance on offering hearing aid solutions…read moredesigned to improve your ability to hear. We treat community members in and around Traverse City and Gaylord, Michigan. Our recommendations are based on your set of unique needs based on a hearing test, your level of hearing loss, and your personal budget. Hearing aids should be custom-fit and will require follow-up for cleanings and upgrades. We also specialize in tinnitus treatment, dizziness diagnoses, and solutions for vertigo and loss of balance.

I'm giving this place two stars instead of one because I do believe the audiologist staff is…read moreknowledgeable. However, there was a lack of sincerity and transparency with this vendor along with some sketchy sales tactics that I did not appreciate, which ultimately led me to buy elsewhere. If you want to know a couple of details, read on.... For starters, the audiologist would only give approximate costs even though I referenced an exact make and model. I asked about cash discount possibilities and was told there were no discounts and that the price was what it was (about 6K). But during my second visit (and third correspondence), I was offered a $1000 coupon discount because they were running a special during that month. That was puzzling to me, as it was the 21st of that month, and she could have easily informed me about the "special" during my first meeting over a week earlier; only after they determined I was not an easy-sell did they offer the coupon. But her insincerity was what really burned me. On her initiative, the audiologist offered to send me home with a trial for a "long weekend." She told me that if I did not like that make and model I could try a second. Up to that point she was VERY informative and helpful.... After attempting the second trial, I returned the next morning per my appointment and informed her the model would not connect with my iPhone as it was supposed to. I was ready to buy them if I could actually test them with my phone, as they worked well otherwise. However, she replied, "Sorry, I need these back now. Usually a patient knows if he is going to buy right away, but after ALL of your trials, it is clear that you are not really ready to buy." Even though I had repeatedly told her I was impressed with certain aspects of the products, she told me that she had been in audiology for over twenty years and could just tell I was "not ready to buy." That tactic is of course called reverse-selling, also known as the take away technique, which is a risky technique used to persuade clients when they are perceived to be non-committal. By "taking away" the possibility for a client to buy, you hopefully persuade him to ask you to please sell the product to him, which speeds him up into buying. She also had the audacity to tell me that my situation was unusual and that they didn't normally offer out-of-office trials! However, she OFFERED me those trials after I had told her it would be great to try the hearing aids out in real life. Up to that point I was ready to buy, but I recognized the sales tactic for the psychological manipulation that it was, and it burned me that a company that typically works with older patients who are often uninsured for hearing care would use such a tactic. The audiologist then backpedaled, offered an apology for possibly misreading me, and proceeded with the sale since I had told her that I did want to buy. She then "reminded" me that I could swap out a model for a different one after a purchase, a fact that she had NEVER told me previously. I rarely write bad reviews for vendors (I think two negatives my whole life). I have researched this industry, and it is apparent that the markups associated with hearing aids are huge and that sales are commission-driven with the hope of quick sales. Regardless, I later purchased elsewhere from somebody that offered the same products with ongoing support for less who also provided the transparency of the process that was sorely lacking from this vendor.

From the owner: Dr. Slater Specializes in the medical and surgical treatment of the ears, nose and throat. He also…read moretreats skin cancers, thyroids, sinuses, etc. New to our practice: In office thryoid ultrasounds and biopsies, Laser hair removal and Laser tattoo removal

I have done extensive research on the Internet about how to choose an audiologist since my hearing…read moreis starting to decline. I also know many people that have enlightened me on their experiences before and after the purchase of hearing aids. Advantage Audiology Hearing was my choice! Dr. Hamilton is superb with his caring attitude along with his honest and helpful approach to assist me with my decision on the right hearing device. The entire experience was above and beyond what I expected. It started with the initial visit which consisted of a hearing test, and other modern hearing services, then purchasing cutting edge devices that were not over priced, to the great customer service before and after the sale.

I clicked on 5 stars but it only accepts 4 for some reason…read more I've been with Advanced Audiology for 3 yrs. and it's been a pleasant experience from the beginning to the present. I recently had my left hearing device in need of replacement or repair. (I was even within 5 days of my warranty to expire.) I'm going in this Wednesday to pick up the replacement device! There's was no hassle and I'm always treated with respect. Dr. Hamilton, and Candy who runs the front end of the office in Gaylord, is by far the best trusted team to offer many hearing choices that fits your pocket book, and with dedicated follow through. The entire process and great hearing devices with warranties, and also offering extended warranties, is by far superior. I went to other hearing clinics that made me feel less secure in the pricing and service after the sale. I totally recommend this business as you already can see by my review it's worth taking the time to post!