Alter Behavioral Health was communicative, patient, and effective. They really care about you, and…read moreyour well being.

I am saddened to write this review but it needs to be said:…read moreAfter Alter Behavioral Health agreed to readmit my transgender daughter, Brady, I was relieved because I truly believed she was returning to the best place for her care. Erica and Jack from No Matter What Recovery have supported our family for years and never gave up on Brady. Because Brady's mental health diagnosis is so complex, many residential programs have declined to accept her. Erica continued advocating, making calls, and pushing until Brady was finally given another opportunity to return to Alter. Not many residential programs are equipped to care for someone with Brady's high acuity, and Alter's clinical team had previously provided outstanding treatment two years ago. Brady remained at UCLA Resnick Psychiatric Hospital for more than 20 days while we waited for an in-network bed to become available at Alter. Once she was admitted, however, my experience with Alter's admissions and billing department changed dramatically.For approximately 10 days, I received repeated calls and messages from Jackie in billing and Morgan in admissions regarding an alleged Cigna insurance balance from nearly two years earlier . I explained multiple times that I was experiencing a severe Crohn's disease flare-up, and my only priority was making sure Brady received the treatment she desperately needed. Despite this, I felt pressured to sign numerous financial documents and make payments before a clear explanation of what I supposedly owed. At one point, they could not even tell me the exact amount of the alleged balance. Feeling desperate to avoid anything interfering with Brady's treatment, After taking time to think clearly, I informed Alter that I wanted my attorney to review the documents before agreeing to anything further and requested invoices supporting the alleged balance. Almost immediately after, Brady was discharged from residential treatment approximately two weeks earlier than expected. From my perspective, the timing was impossible to ignore. Brady still needed residential care.. After Brady's discharge, I contacted UnitedHealthcare myself because I wanted to understand whether Alter had exhausted the authorization process. Based on what I was told, I came away believing that additional efforts to request continued days had not been made and I was lied to! That confirmed my concern that Brady's discharge was not simply the result of an unavoidable insurance denial. I had even shared these concerns with Erica, one of Brady's clinicians, who had been kind, compassionate, and had genuinely believed Alter would not discharge a client prematurely. She's amazing btw! What makes this even more difficult is that, after Brady had been transferred elsewhere, beds were available at Alter despite our family having waited more than 20 days at UCLA Resnick for an in-network opening!!! One of the most painful parts of this experience was the stark difference in how our family was treated over the years. When Brady was previously covered under a comprehensive Cigna plan, Alter actively pursued having Brady in treatment and made us feel like valued clients. This time, under UnitedHealthcare, our experience felt completely different. We went from feeling welcomed and supported to feeling pressured over an old insurance claim while our child was in psychiatric treatment. Whether intentional or not, the contrast in how we were treated before and after the insurance change was impossible for me to ignore. Even after Brady left the program, the billing calls texts and email. I want to make one thing very clear: the clinical staff were exceptional!!!! The therapists, nurses, behavioral health technicians, psychiatrists, and frontline staff treated Brady with compassion, dignity, professionalism, and genuine care. I am especially grateful to Erica on Brady's clinical team, Val the nurse, and Natalie the therapist consistently treated our family with kindness, empathy, and unwavering support. Throughout Brady's stay, they genuinely believed Alter would continue fighting for Brady's treatment because that is what they believed was in Brady's best interest. My concerns are not with the clinicians who cared for my daughter every day, but with the administrative and financial decisions that ultimately determined whether she could remain in treatment. My concerns are directed entirely at Alter's admissions, utilization review, and billing practices. Families with loved ones in psychiatric crisis should never feel pressured into signing financial documents or making payments, understanding what they allegedly owe, and having the opportunity to seek legal advice. They should also have confidence that every reasonable effort will be made to advocate for continued treatment when medically necessary!!! We trusted Alter during one of the most vulnerable times in our lives. Our family deserved better, and I sincerely hope no other family experiences what we did!!

Dana Point Rehab Campus's staff goes above and beyond to show anyone who walks through their doors…read morethat they care . Clients and their loved ones will leave feeling there is a team of people behind them every step of the way who truly cares. No one ever wants to make the call and ask for help. No one wants to see there loved ones go away out of town or states away for 30 days but when you can trust that their safety is being put first and the quality of care is consistent and what you see is what you get with this program. People traveling from out of state can trust that there not arriving to any "surprises" or details left out during the admissions process. I've worked in the field of helping people get sober and rebuild their lives for over 5 years. The staff at Dana Point Rehab Campus create a safe, comfortable , and family like environment for every client. They care about how clients are doing after completing the program and are always a resource for alumni if they need anything .

Just toured the facility and met with the staff. It was a great experience seeing the way they take…read morecare of their guests. The campus is beautiful and the care is top notch. The patients are well taken care of and are set up to succeed once they finish the program. I feel comfortable referring here.

I was at my lowest point in my life because of alcohol…read more After my treatment at Indah Recovery I'm a whole different person. The staff is absolutely amazing. They really care about you. Treatment was amazing. It's smaller then alot of other treatment facilities. So this gives them more time for closer, one on one treatment. The rooms are spacious and beds are comfortable. So if you need drug or alcohol treatment I'd highly recommend Indah Recovery. I also want to thank each and every one at Indah Recovery.. William M Cross 3rd. 01/01/2025

This place has an extremely predatory practice to get you in their "luxury" accommodations. They…read moretried to get a family member to fly out across country without knowing if FMLA, STD or any type of Leave of Absense claim would be approved. They prayed on a weak person that needs help and doesn't understand protected leave options. They told my family member they would apply for FMLA, and STD once in their care and if they don't qualify they'll apply for a leave of absence. Completely false and they don't understand leave laws. They had no clue that my family member had already exhausted FMLA and STD with their current employer within the past 12 months and they can't automatically say my family member will get a leave of absence, that's at the discretion of my family members employer if they're not eligible for protected leave. The facility also didn't understand that if my family member isn't working and they go on leave, they have to go on COBRA which my family member can't afford and the family isn't paying, which means they make no money, will have to fly my family member home. They just wasted everyone's time, energy, money, resources and more importantly, the hope my family member had because of their failure to do their due diligence prior to arrival with benefit approval and job protection from the addicts current employer! Seriously, you're telling me this place is going to fly a patient across the county and then fill out paperwork to find out they won't get a dime? Sounds like a scam and extremely misinformed business practice. The second I explained the situation they quickly canceled my family members admission, which is ultimately what we wanted. This practice seems very misguided and uninformed. Be careful. They don't understand protected leave and it should be fully vetted and approved with your FMLA/STD administrator before you enter this faciltiy or any facility to avoid undue hardship for an already struggling addict and family memebers. I was told they can't start that process until the patient is in their care which I've never heard. You get approval for leave first and applicable benefits, then you go to treatment. Be careful. This place is fishy and something isn't right.

Worst doctor ever. Completely dismissed my concerns regarding my declining health. Gaslit me and…read moreridiculed me. I ended up with a chronic illness and autoimmune disease that was diagnosed by a true doctor. Delnitz should have her medical license revoked.

Dr Delnitz is a wonderful physician. I work in the medical field and encounter many physicians. Let…read moreme just say she is superb. Not only is she thorough but she also listens to your concerns. I appreciate her honesty and straight forward talking. All too often doctors get lost in their profession and forget the patient. Dr. Delnitz knows her stuff and is the real deal. Now, as far as the office staff, they are excellent. Customer service is over the top. They have warm welcoming attitudes and are professional. The office itself is inviting and comfortable. If you got to this physician you won't regret it. This physician accomodates your schedule and works diligently to ensure her patients are seen as quickly as possible.

Dr Lane over prescribes benzodiazepines with no warning of the addiction risk. He prescribes these…read moredrugs for years when they should only be prescribed for 2-4 weeks at most. Be very careful.

Paid Dr. Lane thousands of dollars ( I cold not afford). Come to find out, through other means…read morerather than Dr. Lane, my 35 yr old daughter suffers from paranoid schizophrenia - born with it. Dr. Lane had NO clue. I believe arrogance got in his way.

I've been coming to this Progeny location for over a year. The team, Kristi, Isabelle, and Mara are…read moreso sweet and understanding. They are also very responsive and dedicated. I would highly recommend coming here. It's also a beautiful location right on Strands beach, so the office overlooks the ocean.

I am beyond disappointed with the non-collaboration at this clinic in particular having to do with…read morethe psychiatric nurse, Kristy. I am going through a very heavy circumstantial family loss that has been triggering back into another loss. Very destabilizing and somebody of her alleged caliber should know this and she chooses not to help in circumstances where she could actually make a difference, but she's a shame based person she wants to shame you for going through some circumstances that should've never been happening anyways she will not work with you. She has only her way of doing stuff she's super rigid. I fail to see why she even exist in this place...still clear of this place. If you care about your authenticity and being confident as a human being, please don't let this woman make you feel less then cause she is very capable of that and us that suffer from various mental health issues should be actually protected not shamed.

Dr Unger was quick to respond over the weekend and was able to get me on her schedule same day. She…read morewas extremely helpful seeing me late in the evening after my work hours and getting the forms I needed filled out. Would definitely recommend her in the future.

I want to start by saying I have known Dr. Unger since 2016 and have found her to be a consummate…read moreprofessional. She's always available to me whenever I needed. She is kind, loving and knowledgeable. I absolutely recommend her for your psychological needs. She is the best.