I just had probably my 6th straight annual visit with Dr. Frohm at Northfield Vision Center and I…read morecan't speak highly enough of him and this practice. Its very easy to make appointments and communicate with the office and the staff is great. Dr. Frohm uses all of the modern technology to make sure you are getting a great exam - not just checking your vision but really the health of your eyes. But the best thing is that he has incredible 'bedside manner'. He explains everything he is testing and why its important and ultimately he treats decisions around your vision correction as a partnership. He advises me on how to balance my distance and reading options and walks through how different lenses might affect me. He's also never looking to 'sell' anything - he listens to the patient and simply makes recommendations. Plus, he's just a really nice person who has ties back to the area/community.

updated review My entire family still sees Dr. Frohm and…read morewouldn't trust our eye care anywhere else. Shala has also been so helpful when we've had emergencies with frames and getting us in for regular appointments. We are so lucky to have found them!

I had an urgent eye problem. Called first thing in morning. Office staff was immediately…read moreresponsive and had me come in right away. The nurse "M" (can't recall full name) was excellent for the initial diagnostic procedures. Dr Tritch was outstanding for professionalism, compassion, diagnostics, and reassurance as well as having the staff get me an appointment with a retina specialist that day. Ruby arranged for me to be seen by the retina specialist within an hour. Outstanding care on an urgent basis.

i was first referred by friends who had had cataract surgery with dr. wyse. i found her…read moreintroduction and information 100% out of 100%. she shared nuance and variation that other others did not care to include. the entire team was communicative available and pleasant. dr. wyse was exemplary. i had heard that dr. wyse was good and she is. the thing that stands out for me is that she is impeccably thorough. she was willing to have me come back when review of the testing prior to surgery was not to her level of comfort. this led to changes that have improved the outcome of the surgery. the level of communication to me by all levels of her team were exceptional. electronic medical systems further improved the communications. i will gladly refer anyone seeking my advice as to where to have their cataract surgery performed.

Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Dr. Eiden was the best there is. Explained options and really cared about discussing needs. Sold…read morepractice and Dr. Tran was in my room for less than 4 minutes. Checked the numbers the tech had measured for the refraction but never mentioned the prism for my left eye (not the eye of concern) so when I went to fill it somewhere else they had to wait for clarification. I had to call back and wait until they told me why they didn't put it in the new prescription and never said why at the appointment. The technician was fine but I personally felt like Dr. Tran was rushing and made no attempt to really answer my questions. It might be the new company that bought out the practice. Quote for new lenses was 600.00 . No, I would not recommend them now, And I will not go back.

The first pair of glasses I bought a couple months ago from Zeifert didn't fit properly. The…read moreoptometrists at Zeifert tried several times to get my glasses to fit. After multpile attempts to adjust my glasses and they still didn't fit, the optomet told me they needed to order me a brand new frame. How's that for a company that stands behind their products! I highly recommend Zeifert for your glasses and contacts.

Zeifert has been at the Renaissance place for several years and I have always admired them from the…read moreoutside. The storefront looks lovely and inviting. We finally had an opportunity to visit Zeifert when my husband decided to get a new pair of glasses. There was no need for an eye exam so we only experienced the store portion. It is as lovely inside as outside. Clean and organized. The bad: The initial portion of our experience was awkward - it took them a moment to start talking to us and then they were very focused on getting all the details of my hubby's insurance. The lady who was dealing with us kept asking her co-worker if she found the insurance info yet, if she can confirm it, is it there, does he have insurance, do you have it, did you find it...? I am really not sure why was this so important as the insurance only covered small percentage of the glasses cost, we still had to pay most of the total price. The good: Once she confirmed the insurance details, her demeanor changed, she smiled and started helping us choosing the frames. From then on, our experience was great. They have a nice selection and it took us a while to settle on the winner. They even had his prescription strength in stock so we were able to have the complete glasses at home that evening. Prices: It is hard to judge if the prices here are much higher than at any other eye glasses store, however based on the location I would say yes. Definitely not a bargain place :) Overall: If price is not a deciding factor, I would recommend Zeifert for your eyeglasses needs. Hopefully they will learn to provide good customer service from the very beginning, regardless of your insurance ;)

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.

I am a young glacouma patient. I had 2 laser surgerys and they had no sucess. I had other doctors…read morewanting to do sugries but I did not have confidence in them. I came to Chicago Glaucoma for a second opnion. Thank God I did. They were up front and professional and did a surgery with better odds Of success. It was a success and I am so happy. Dr. Gorla is a life saver he is very accommodating and concerned. He made it worth my me driving 50 Miles to see him.

After having been a very satisfied patient at CGC for five years, I requested that CGC email me a…read morecopy of my prescription. 'Larry' at their prescription services reported that CGC requires $50 from patients before they will release scrips. The Federal Trade Commission's 2024 'Eyeglass Rule', makes charging a fee for release of patient prescription ILLEGAL. I intend to report them to the FTC for being in violation. And I'll be finding another eye doc.

I brought my elderly relative here for an appointment and was all hunkered down, expecting to be…read morehere for 2-3 hours. Look at this cute fish in the aquarium. I was fully prepared to finish some Yelp draft reviews when lo and behold my relative appeared. It was only 45 minutes and we were free to go! Hallelujah! We'll be back in 3 months.

The office staff was friendly and the entire eye team went out of their way to make sure I was…read moretaken care of. Dr Scott Bornstein gets my rave reviews! His professional and warm personality made the experience totally worthwhile. I was referred to him in 2023 after my previous Optomologist retired. I knew I was going to be a candidate for cataract surgery and two years later I was. I have now had cataract surgery on both of my eyes within the last month. It is truly a miracle after wearing glasses for 50 years to be able to pick out implant lenses. He provided me the option of never having to wear glasses again!! I would recommend anyone who needs an ophthalmologist to his practice. The care I have received is exceptional.

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)