Service was great and Raymond had great knowledge. One of the better prices when we looked at…read moreestimates and what was actually being applied. Caulk job afterwards wasn't the best. Haven't seen any active termite swarmers since the issue was treated. Hoping they wiped the colony out.

Very responsive and treatment works! Ray listens to your problem and selects the best solution…read more Very reasonable in cost...

Was a 'no show' for the appointment. I called the office and left a message. When he did call…read moreback, he never apologized and blamed the office crew.

Very disappointed with the service. Although their staff is friendly, their sales is misleading…read moreand they do not address customer problems as they arise. Four years ago, I contacted several companies because we were having issues with bees and wasps. Smitter gave me the most cost-effective quote for treatment of the bees and wasps and set me up for service. We repeatedly had issues with the bugs coming back over the years and had to call them to come back out. When I contacted them recently, I was told by a new office worker that the service we signed up for does not include treatment of bees and wasps and we would need to pay an additional $142 fee. When I asked her to look back at our file to see that we had originally only sought treatment for bees and wasps. She indicated that she did not work there at the time I started with the and couldn't help me. They refused to go back and look at our file as to what was originally requested or try to make it right. I would not recommend and if you do use the service, please double check and look up the paperwork carefully to make sure they're spraying the appropriate products for your needs. Their word cannot be trusted. At this point, we've probably paid them over $1500 and they have not provided any of the service that we requested. We also now have siding damage from the bees that were never properly treated.

We had a wonderful experience with Grand Rapids Pest Control. They were able to get out to our…read morehouse and fix the problem in a little over 24 hours. Our technician was very kind and knowledgeable!

We had an issue with mice in the house that we could not fix for ourselves. Not only was Grand…read moreRapids Pest Control quick to respond, but the price to take care of the issue was great. Our technician was very friendly and spent time explaining his process and how it would all work. I highly recommend them.

Everyone whom I have spoken to is very helpful and nice which is super important in a service…read moreindustry. Nate was great at providing explanations on the types of services, and answering questions, and level setting expectations. We get both an internal and external treatment done to help out with mosquitos and ticks and the spiders. Mike comes and sprays the outside monthly in the non winter months while Corey comes in and does the spraying quarterly. We don't see Mike at times but we see Corey as he is inside and when we talk he is very informative and I learn a lot even things outside of bugs, pests, and rodents. I had gotten quotes from a couple other places as well and I thought them to be fair but mostly connecting with the people that work there that they know what they are doing. A lot less bugs which I appreciate. If I need them to come back and do more they will and that's what's great about them.

We have used these folks at our cottage for decades now. Always a good job and helpful service.read more

called to get our radon system maintenance. fan was loud. we were told that they would clean the…read morefan and see if that helped. that they may have to replace fan if necessary. they came to our house. went up in the attic came down with an empty box. they had replaced the fan without asking. $449 not happy with how this went down.

Great job. Friendly service quick to respond and came to house within a week Will definitely use…read moreagain

I had contacted Critter Control after seeing some damage done in my garage by some type of animal…read more Nick came out and was able to accesses the damage, and to tell me what animal it was, and how it was getting in. It was a free estimate, and you can't beat that. I will definitely be using them in the future (I hope I don't have to tho haha)

I called today with a critter problem and they were able to fit me in. Ryan texted me updates on…read morehis whereabouts, and was to my house within the hour. He was able to locate the problem and swiftly and efficiently took care of it. I was extremely pleased with his kindness and professionalism. ~Brenda

Steve always does a great job on my monthly sprays for mosquitoes. This service makes it so I can…read moreenjoy my yard in the summer with out getting eaten alive.

Good people. on time, and said I would get a follow up…read moresecond visit which did not happen. no second visit. they wont take cash, so I gave them a check for $300. two months later, they had not cashed the check, and I had switched banks. then I got a bill for $300 and a bounce check fee. I offered to pay $150 for the one visit, and they said no. they then reported me for non payment. Disappointing!

Excellent company. Highly recommend them and have recommended them to friends who have been very…read morehappy with their service as well. Chuck has saved me twice now... once from purchasing a termite infested home that had resulted in structural problems and a second time by finding termites in the current home we own before we purchased it. We were able to negotiate the treatment of the house with the former owners. I truly believe another company would not have gone above and beyond as Chuck did to find the termite problem in my current home. Great company!