My husband had a great experience Staff was gentle and…read moreprofessional Doctor was very caring and understanding with nervousness

My first appointment at West Coast Dental was in early January. I was able to get a same day…read moreappointment, which I appreciated, although the office was very busy and I wasn't able to receive treatment that same day. I'll admit that I was initially a little disappointed, as I had hoped to complete everything in one visit. I later scheduled an 8:00 a.m. appointment for January 31st and was told I would be seen and treated that day. When I returned on the 31st, I was treated by Dr. Pham, and Esmeralda assisted me with billing and benefits explanations. This is where my perspective completely changed. It quickly became clear why the office is so busy. Dr. Pham did an outstanding job, he was empathetic, kind, respectful, and took the time to thoroughly educate me about my treatment. Esmeralda was equally wonderful, clearly explaining what was covered by insurance, what was not, and reviewing my options without any pressure. Together, they made the experience genuinely positive. Fast forward to today, when I returned for my wisdom teeth extraction. Once again, Esmeralda was welcoming and helpful, and this time I was treated by Dr. Nguyen, the oral surgeon. She was incredibly efficient and skilled, the procedure was quick, smooth, and completely painless. I was honestly amazed at how comfortable the entire experience was. And so appreciative her and the dental assistant (whose name I forgot. Sorry) truly cared and eased my nerves. Overall, I am extremely impressed with the level of care, professionalism, and consideration shown to patients at West Coast Dental. I will absolutely continue coming here and will gladly recommend this office and its staff to anyone looking for excellent dental care.

it appears like this office needs to train the reception staff or hire staff that cares…read more i am a new patient and chose this office through my insurance. i attempted to call and schedule my first appointment and Marsha put me on hold for 6 mins, told me she didn't want to keep me waiting and will call me back which at first i appreciated.. almost two hours later and no call back. i called back since she or no one reached out and she placed me on hold again. after reading the reviews and having this experience ill simply choose another office to be seen because this put a bad taste in my mouth. i was a receptionist at the last practice i worked at and i would never treat patients like this. lack of communication, urgency, & care. train your staff.

This place has 0 stars with customer service. They talk behind your back right in front of people…read moreand are very unprofessional. The availability they have is not very accommodating for people who work and have school. They only have the orthodontist come on Wednesdays. They are never on time even if you have an appointment. My daughters appointment was at 4pm and she didn't get to it until 4:45

Recently I had an urgent inquiry regarding my plaque build up and needed a second opinion from a…read moreprofessional dentist. Luckily my sister referred me to Dr. Philip. I am beyond grateful and appreciative of Dr. Philip's time and care for me even though I am not his patient. After seeing my dentist at a different office, I was informed that I needed deep cleaning ASAP. However I was not provided further information. This made me doubt whether my own dentist just wanted me to pay out of pocket for a service that was not necessarily urgent. I wasn't sure what to do and expressed my concerns to my family. My sister suggested that she can ask her friends that are in the dental field which led us to Dr. Philip. Dr. Philip immediately responded to my sister and later even personally called me. He was already home, yet still took time to answer my questions. He even offered me to come over to his clinic for him to give me a proper consultation that I did not receive in my own dental clinic. He provided patient education that I needed and even followed up with me days later to make sure I received my perio charting and provided his professional opinion to help me make my decision. Knowing that Dr. Philip did this for me even though I am not a patient of his, I can imagine the greater care his patients receive. He is a phenomenal example that I wish more dentists exemplified. His expertise, patience, and understanding is exceptional! Thank you very much for your time and help Dr. Philip! You are the best!

It has now been four months since I posted this review. Despite the office publicly stating that…read morethey would review their intake procedures and reconsider how these forms are presented, neither the owner nor anyone from the office has contacted me to clarify the issue or follow up with the changes they have made. At this point, the lack of any follow-through leaves me with the impression that the response was primarily for public-facing purposes rather than an indication that meaningful changes would actually be considered. I would have been happy to return had the process been reconsidered, and I remain disappointed that their public response appears to have ended with the response itself.

Took my 4 kids here,everyone here except the Dr are extremely rude. Front and back seem like they…read moreget paid to mistreat patients. I took my son he is 6 for fillings 3 days later he had tooth pain, took him back Dr said it nothing to worry his teeth are just ready to come out. 5 weeks later my son has a swollen cheek with infection and tooth needs to be removed. There is no way a tooth would go bad in 5 weeks.. now I was referred to a kids pediatrics dentist because he has no idea what to to do, and just doesn't want to be liable. Don't take yourself or children here.

I would give it - starsif i could. In their Bio it says they are a Family Friendly dentist with a…read moregreat Atmosphere. THAT COULDNT BE FARTHER FROM THE TRUTH. The front receptionist with the glasses was extremely rude not only to me but to a few other people waiting in the office & checking in. She told one lady that she had to leave because it didn't matter if her father had alzeheimers or not she couldn't be here. Why does this lady have to be so Disrespectful, Uncourtious and just Ugly. Also it's not very polite for her and the others ladies behind the glass to talk about the patients or their families. This used to be a good dental group now it's just about rude people & service that sucks. NOW YOU TELL ME WHAT IS SO FRIENDLY ABOUT ANY OF THESE THINGS? EXACTLY NOTHING.

Dr. Hana is excellent! Skilled, gentle, and caring with a great staff…read more Highly recommend for a stress-free dental experience!

The dental appointment was at 3:00 pm, and it is 3:45 pm. She has not gotten her x-ray, and I am…read morestanding at the desk. I have asked 3 employees how long is the wait, and they all went to the bad. No one has answered. 8 people in the waiting room.

My experience with the provider and hygienist has been great. Unfortunately the office does a poor…read morejob with billing and communication surrounding explanation of benefits and disclosures. Additionally, when trying to resolve billing, the staff is rude, sarcastic, and disrespectful. They take no ownership to their errors and do not take accountability in finding a resolution. Very disappointed. Even though the provider and hygienists have done a great job, I will not be returning or referring anyone to this office.

Beyond thankful for this office! From the moment you walk in, everyone greets you with such…read morekindness! Staff is so welcoming and friendly including the Dental assistants. Sonia, the office manager, is so sweet and helpful. She was able to get me in for a same day appointment and also squeeze me in for an emergency tooth extraction at the end of the day because I was in so much pain. I will forever be grateful for that!! Alex is also amazing and takes the time to explain everything without feeling rushed. He assisted Dr. Kim with my surgery and they both made me feel so comfortable and at peace during the procedure because I was extremely nervous. It's been a couple weeks now and I couldn't be happier with the healing process. This office shows how much they care for their patients. I highly recommend them for any of your dental needs!

Dr Lee is magical. I was traumatized as a child by a horrible dentist. For my entire life I've had…read moreextreme anxiety when it comes to the dentist. However, Dr Lee has forever changed this. She is so kind and gentle. I never feel the needle or any pain. I will only go to Dr. Lee in the future for all my dental need.

I have very mixed opinions when it comes to this dental office, and that's after experiencing…read morewestern dental. So yes there sometimes a 30 minutes wait even if my appointment is at 4:45- I won't be called until 5:15. The dentists are nice and knowledgeable, and I do feel cared for, but it seems to stop with them and doesn't transfer to the front receptionist team. I have had a handful of different services done with this office, and each time they've needed to submit a predetermination, when I call to check on said predetermination- come to find out they haven't submitted it. Some services I have requested, the front receptionist with glasses will just quote me prices without considering my insurance coverage... I understand there's cash paying patients, but in the entirety that I've been coming to this office- I've never requested service without my insurance. The mannerisms of the front receptionist team is off putting, and making me consider finding another office.

Ngl I really was nervous and was dreading to go to the dentist . Dr. Ibrahim was chill and was…read moreeasy on the hands . I recommend

Where do I start!…read more First of all, I was in the most pain I have been in in a long time when it comes to my teeth and I couldn't wait another day. Upon reaching out they were going to be closed but happened to be able to get me in on a day off with clear and concise explanations of all fees. Due to the extreme nature of my situation Dr Sandy and the entire office was able to asses the situation professionally, quickly and referred me to the right people with her name and stamp on it. She was able to get me meds, mouth wash and the products needed to keep me going while I had to have a different procedure to come back for her to fix my crown. I can't wait to be back and will constantly work with them again and again! See you guys soon & Thank You Dr Sandy for all of the great work you do as well as your help within your network!