Very RARELY answers the phone. NEVER calls back. The 2 times I have gotten on the phone they hung…read moreup once and the other time wouldn't let me get a sentence out and transferred after I said 2 words.

I was told I could not see my doctor unless I paid a balance that I was unaware of. When I called…read morebilling I was told that they had a new system and the bills had not been sent out. How unprofessional. You will not allow me to have an appointment because you have not sent me a bill but you expect me to pay you just because you are telling me I owe you with no proof? This company is a joke. My provider is wonderful and deserves to work for a company that is better than this.

Wonderful delightful staff. Everyone was smiling and very kind to me and my husband. We both were…read morevery sick. NP Michelle was great. She asked questions and listened to us both about our concerns. We both are now feeling so much better! The clinic is bright and clean. Very clean! All around, a very good experience. The best Urgent Care we've ever been to. And since our NP moved away, we will be establishing Primary Care here, as well. My only complaint would be that they need chairs without arms in the exam rooms, for those of us who have wide hips. But still, the absolute best Urgent Care Clinic in Jville that we have visited in all our years of living here. That would be 17 years. Thank You Star Clinic Staff! P.S. the copay here was only $12! (For each of us. Normally it's at least 24!)

My appointment was at 5:45pm yesterday and I arrived earlier than that. I ended up leaving at…read more7:00pm because I still was not seen (sitting in the back) and needed to pick my children up from their sports practice. I walked out and the entire lobby was cleared. It was very upsetting. No I do not want to reschedule, I just will never go back.

The lady with blonde hair up front was extremely rude the three times I have been here. My…read moreappointment at 10 yet at 11:45 still here they keep saying they are busy and behind. Yet when I was three minutes late last time I had to reschedule. They have done nothing about the lady upfront who treats patients awful and there was a gentleman she was extremely awful to like racism is not a problem for them they allow her to keep doing it. When I asked if there was anyone to talk to they said an office manager but after 40 minutes and no one.

Took my child here and they were very patient with us! Was running behind and was late to the…read moreoriginal time and they still saw us. My baby received a shot and they were very gentle with the him. Our np answered all our questions and was very knowledgeable! Didn't rush us out of the office or anything like that! The staff was very welcoming and friendly. Loved the waiting room, it was beautifully decorated! I forgot to take photos. I loved the Christian decor they had as well! It was very cool.

Yes, he is my FP doctor now for about 10 years. Very knowledgeable as he should be, easy to talk…read moreto. Very thorough. He listens!!

So... my parents go this MD. If you are reading this, my suggestion is to find another more capable…read moredoctor. My parents called in for a prescription renewal at 830 am today and by 4pm, they had not heard back from his office. Totally unprofessional!!!! I work in pharmaceutical/biotechnology in San Francisco, CA bay area and the care here is reprehensible! Avoid, avoid, avoid. My parents rely on this facility...and they never return calls. I WILL be calling tomorrow... Be prepared...

I feel very rushed when I have an appointment. When another type of care is recommended, it's not…read morefollowed through. The patient portal doesn't tell if your prescription has been put in. My prescription was not put in-I had to call and check. Very inefficient!

I have seen Dr Kell and Mrs Kell for a total of 10 years I was always very satisfied with the…read morestaff and my care. But when they moved to another office things changed, that's why 3 stars only I don't recognize anyone, the staff seems rushed and somewhat unfriendly, to get an appointment is just about impossible. I don't like calling for anything it's like I'm intruding. Dr Kell is Still the same kind and caring person, I consider him my Family Doctor! always listening , but trying to get an appointment or a script renewal can be a nightmare, so can be the waiting time when you have an appointment One hour or longer is the average

I went here for an urgent care visit and had a terrible experience from the start. I called…read moremultiple times beforehand to check the wait time and no one ever answered. When I arrived, the woman at the front desk had an incredibly rude attitude. She immediately turned me away, saying they "aren't a typical urgent care," and told me to go to another location down the road. When I asked if she had the phone number -- since I had already tried calling and couldn't get through -- she scoffed and said they don't answer the phone there because they're "just SO busy." Meanwhile, when I walked in, the staff was casually chatting and only one person was in the waiting room. The lack of professionalism and attitude from the front desk alone was enough for me to decide I won't be attempting to come back. Highly disappointing and unwelcoming experience.

Both Dr. Haga and Dr. Hayes are wonderful physicians. They listen to you, do complete exams and…read morelabs. Their staff is very friendly and do treat you with respect. They have always helped me and my family when an emergency occurs. I would recommend them.