I feel very rushed when I have an appointment. When another type of care is recommended, it's not followed through. The patient portal doesn't tell if your prescription has been put in. My prescription was not put in-I had to call and check. Very inefficient! read more

I have seen Dr Kell and Mrs Kell for a total of 10 years I was always very satisfied with the staff and my care. But when they moved to another office things changed, that's why 3 stars only I don't recognize anyone, the staff seems rushed and somewhat unfriendly, to get an appointment is just about impossible. I don't like calling for anything it's like I'm intruding. Dr Kell is Still the same kind and caring person, I consider him my Family Doctor! always listening , but trying to get an appointment or a script renewal can be a nightmare, so can be the waiting time when you have an appointment One hour or longer is the average read more

I've been seeing Dr Kell for ten years and think he has a great practice. The only downside is the wait time to get in and see him is about two weeks. Unless it's something urgent. Then he'll make time for you. read more

Run. Went to Victoria Kell for a GYN appointment. Prefaced the whole thing with "I need a birth control refill". I get there and she talks a lot about my weight and really pushed an exercise program online her friend ran? Which was kinda odd. Got my blood work and then left. I go to pick up my birth control and it was never called in. I call Kell and ask what's going on and she says she didn't realize I needed more. It's the whole reason I went in. I mentioned it at least SIX times. I have Tricare and with everything she wanted to do I said explicitly "I am only interested if tricare covers it". She assured me it was all covered. My medical bill of $155 later - that was a lie. I then got a call on a Friday that "something is wrong you need to come in" and refused to tell my anything just that "something was wrong". Well I had a Pap smear for cancer, a pregnancy test, and a blood test. All major concerns. Had to wait a weekend to even make another appointment panicked the whole time over cancer. They scared the hell out of me because my white blood cell was *barely* elevated. And I had no symptoms so no treatment. APPALLING. They wanted another blood test - I stupidly said yes. So the nurse couldn't find my vein and said "well I can see where they went in before so I'm gonna poke that hole and hope I find it". I wish I was kidding. I will NEVER step foot in this center again and I urge all my friends to avoid it to save their wallet from "covered expenses" and the panic over cancer when they really just wanted another copay. read more

The receptionists are always so sweet and helpful! They know their regulars by name which is really welcoming. I've been seeing Mrs. Kell for infertility the last couple years and she's been nothing but helpful. Gave me the options and let me take the reins on what I wanted to do. Didnt tell me to try a year and then come back if we weren't pregnant yet. They always get me in ASAP when I have an emergency and I appreciate that so much! So sad to be finding a new OB/GYN when I move next month! read more

Caring and loving staff. I have trusted this office with my health for 11 years. Always there when I need them. Helped me through the illness of my late husband and when he passed away in another state they offered to fly to me and accompany me home. I'm thankful everyday for these people. They are like family. read more

Waited to intervene in my pregnancy until he deemed it was "viable" even after thinking I may not be producing enough progesterone on my own. read more

I really wanted to like this doctors office but I haven't had the best experience. The front desk isn't very friendly and every time I needed to talk to them they seemed too busy to give me their time. I arrived 15 min early as requested for my first appointment and was only called in almost an hour later. Once with the physician things didn't get any better. She was in a hurry and barely heard what I had to say. Being my first visit I really hoped she'd sit down and listen to my concerns. It didn't happen. I decided to give them another chance, for a procedure and it was a no go. Another 40 min wait after my appointment time to have the physician in a hurry again, going in and out of the room for things. I won't be going back! read more

I live in Greenville now and still drive to Jacksonville to see Mrs. Kell for all of my needs!

She works in Dr. Robert Kell's office. I searched high and low for just a decent doctor and was greatly surprised with the FANTASTIC care that I get in this office from both Mrs. Kell and Dr. Kell. The staff is also great. I had a HORRIBLE experience at Penslow Medical and was definitely afraid of what else the area would hold for me. Although I have had to wait to be seen several times... for a long duration... 1-2 hours... I still give them 5 stars because they take their time with you and I realize that is what sets them behind. The standard physician who has a goal of not being in the room more than 15 minutes. I have several friends that also go to this office and love them too. read more