In order to bring healthcare into the 21st century, the company I work for - Physicians DataTrust - aimed to upgrade our software, create continuity in accessing our applications and data all while reducing labor cost for Information Technology staffing. Or Biggest Challenges: * We had zero visibility of company productivity - Executives had little way of knowing the offsite employees were working, making the need to execute critical business decisions impossible. * We had no centralized location for work collaboration - Without a centralized hub for work collaboration there was no easy way for teams to resolve communication problems, share documents, and status work while keeping other team members informed * We had excessive costs - In a matrixed organization like ours, the cost of maintaining smooth IT-Operations for each staff member is significant. From attaining the needed applications for our business, maintaining and updating those applications and host servers, and facilitating the needs of user set up and business security, the needs are complex and costly. * We had no way to accommodate change - Physicians DataTrust was leveraging secure FTP sites to manage their work and resources and it didn't lend itself to accommodate dynamic changes that were arising within the organization. * We had long wait times and undone work - The helpdesk was filled with incomplete work requests and long wait times reduced productivity. Our Cloud Based Solution: * Leverage Effortless Office's Complete desktop solution to test users in our organization * Deploy the Effortless solution with reduced upfront costs and risks, prove the solution, and then move our servers to a hosted environment once the benefits have been confirmed * Greatly reduce the IT Support needs from our staff and vendors and rely on staff at Effortless Office and their helpdesk for all areas of the business * Deploy Effortless Office for all end users and ensure the proper training is in place to maximize user adoption and experience with the platform Our Results: * Better visibility across all projects - Having one repository for all information in the Effortless Cloud allows all team members and stakeholders the ability to access the data they need to make well informed business decisions. Executives are also able to monitor offsite employees work patterns. * Improved communication, collaboration and work awareness - Effortless Office provides the centralized hub we need to communicate, share documents and keep team members informed, and we no longer need to rely on secure FTP sites to host our data. * Improved resource allocation - We now have a friendly and competent support team on call 24/7. Our IT-Staffing needs are predictable and have been greatly reduced. Also, each user is on the same versions of each application and costs of updating are included. * Decreased SLA wait times - With the staff at Effortless on call 24/7 we are able work hand in hand with a team of professionals standing by. At a moment's notice, the Effortless engineers can set up or disable a user account to be active on any device we choose (no more wait times for complex computer imaging) and they can remote into our desktops to solve even the most complex of IT issues. After the first few weeks, our outstanding helpdesk tickets dropped to an average of only two open tickets per day. * Safer and less expensive equipment - Thin Clients are now purchased rather than fully functional PCs which saves money and increases security as data is no longer stored locally. * Enhanced remote login and data access - Select staff members can access their Effortless Desktops from any device at no extra charge. This enables our executives to work from anywhere with the same capacity they would have in the office. * Across the board updates, changes & backups - When settings or updates to our systems, applications, and data are made, they are globally applied - saving time and reducing confusion. In addition, our data is backed up in several ways multiple times daily without us even having to think about it - talk about peace of mind! After going on to another company and implementing the Effortless solution with just a wonderful results, I have now gone on to work for Effortless and become an Effortless Evangelist! I can not say enough good things about what this product does for a business's productivity and bottom line! read more