I am happy with the price and equipment I purchased along with the warranty. The overall install was very good. However, it was my understanding that the furnace filter would include a 1 inch metal tray that would slide out, drop the filter in, and slide it back in. This was not the case and I am unhappy with the installed set up and this was not explained properly. One must bend over, take off a metal strip, pry out the filter, and try to place the metal strip back. As a senior citizen, this is difficult. Bill wouldn't budge regarding a fix for this and the issue is unresolved. David Snyder read more

Fast response to a furnace that didn't want to stay lit. Fixed quickly and reasonably priced for short notice. Efficiency first says it all!

When purchasing my home, I requested that all appliances be checked and maintained, because it was an older home, with older appliances. I also purchased a home warranty. After moving in, the furnace went out and would not relight. I called my warranty company and they sent someone out. The company that came out said it was a maintenance issue and all they had to do was wipe something off and then it relit and it has stayed lit ever since. I called Efficiency 1st and let them know what had happened and asked if we could work out some sort of refund, since I had to pay for something that should have been done in the maintenance 3 weeks earlier. I called multiple times and each time, Candy said she would have the owner call me. Today, I called again and told her that if I do not get a call back, I have no choice but to leave a review, because this service is lacking. I did get a call back this afternoon from Bill. Bill told me that the reason the part was dirty was the wind we have had the past few weeks. I directed him to look at the date on the receipt, because it was from December. He then told me that I should have called sooner. I explained to him that I called as soon as I found out I had to pay for a maintenance issue. He said he never got a message. I told him to ask Candy, as she can validate that I have been calling. He then said he would call her on 3 way to make sure this is true. I told him I thought that was rude, but to call her, if he is saying I am lying. He then said I should have called them in the first place, instead of calling my warranty company and then we wouldn't have this issue. He said I have no common sense (about calling my warranty company instead of them). He said I am what is wrong with society today, everyone just wants to get paid for nothing. I tried in vain to explain that I was simply looking for some decent customer service, since it seems I paid for something I shouldn't have to. I told him I would leave a review with exactly what happened. He said go ahead, because he has a whole team of lawyers on stand by for defamation of character. That seems odd to me, if you are a business person in good standing. But that is my opinion and rumor has it, I have no common sense. So, as long as everything goes smoothly, it seems this may be a good company. But, if there is an issue, they will not help you and actually will add fuel to the fire already burning, due to the original problem and you will end up feeling worse after talking with Bill. Candy was very nice, but the jury is out on whether or not she gave Bill all of my messages. read more

I am so pleased with this company! My furnace went out after hours, Candy called me right back, got someone out to my house first thing in the morning! Dylan diagnosed the problem, quickly got the part, and it was fixed! Efficiency 1st is true! read more

Bill came out and gave us a great estimate for the larger unit we would need. They installed less than a week later. Fantastic job and all inspections passed the FIRST time. read more

One of the cheapest estimates we got for AC install. We got what we paid for... We were quoted a price for electric as part of the AC install via Efficiency 1st "partner electrician". They quoted us a full install from the garage, through the walls, drilled into the basement to the utility room, conduit all the way and then ran outside to the unit etc. Well the electrician got on site and the electric was already ran for a future build out. Instead of charging us the real rate of just the AC hook up since all the prep work was completed, they still charged us the FULL amount for literally 1/8 of the work at best. I spoke to other companies and we were overcharged on electric by nearly $400 alone. The AC install was quick and like the previous review states, it's not very pretty or efficient looking. It was done fast and shoddy. Shortly after the install, our furnace blower failed. They jammed our filter back into the furnace and it's all crumpled up inside the furnace and not even in position to filter anything and in better position to seize up the blower. This is how I noticed the jammed up filter, after it failed on a 95 degree day and we sat in the house roasting I opened the unit to see what the screeching and screaming was from inside. I can only assume it's from the filter being jammed up inside since we have our unit serviced every year and have never had an issue prior to this work. I called them back to help fix the issue I believe they caused and they were quite rude and stated they'd help for $100/hr plus parts since there is no way they could have caused the issue! Needless to say, I won't be calling them for anything or referring them to anyone. read more

We own over 30 properties around Colorado Springs and a couple of commercial properties. We have used them for years, they have always done a great, professional job, and at a great price. We will never use anyone else! read more

The company installed a new furnace, 5 Ton 120,000 BTU. They were a pleasure to work with, easy to do business. Their price was reasonable and did everything they were expected to do. Would recommend them for work. DL read more

These guys do more bs'ing then they do actual work. When they do work they are at a snails pace, work was shotty at best tubing and piping was wrapped horribly and will need to be re-done. One of the techs wasn't using proper safety equipment during the whole install. To boot instead of taking the 10 seconds to measure a doorway they wanted me to take part of my fence down. This is literally the worst appliance/home service I have ever witnessed in my 30 years of life on this planet. The only efficient thing about efficiency air is them charging you, quickest and best performed thing they did all day. read more