We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

This guy was legitimately helpful. I had a very specific insurance product that I knew was tough…read more Most other places, brokers, I called didn't answer the phone or you had to leave a voicemail but he answered right away and pointed me in the right direction.

I am a small car dealership that has been in business for 6 years. When I first looked for…read moreinsurance, I came across a rep. of this company at an auction. I decided to get their insurance since it was a very low price. I have stayed because the value is outstanding. I am impressed with the accessability to Kirk Hawkins to answer any questions I have. I call him often and he always takes the time to completely answer my question. If he doesn't have an answer, he does the research and gets back to me immediately. I used to shop each year to see if the prices were competitive. I stopped doing that years ago as I know that I don't need to change. I have piece of mind and know I am covered the way I need to be. It is a bonus that his prices are the lowest I have found. If Kirk has the type of insurance you need, Go with him. He won't let you down.

Gary knows his stuff, I just randomly called him and he took care of all my insurance needs and…read moresaved me some money, highly recommend that you let him be your insurance guy.

I've been working with Gary for years, and he handles our workers' comp, public liability, and…read morehomeowners insurance. He always responds promptly and genuinely cares about his customers. Gary takes the time to make sure we have the right coverage and answers every question thoroughly. I wouldn't hesitate to refer him to anyone looking for a knowledgeable, dependable insurance agent. Highly recommended! Super good person!!!

Beware - this place doesn't even have an agent working in the office for the next couple months, so…read morethey can't even talk to you about insurance quotes. They also hung up on me pretty swiftly. Honestly, just pretty surprising.

My husband and I was going through a stressful time during the accident, and Commercial One was…read morethere to help. Our claims manager went above and beyond to update us and to help us escalate our case. My experience with Commercial One has been very positive. For me, personalize services mostly wins my business. The person who had helped me at Commercial One seems to be very knowledgeable in the business and what he is doing.

My former auto insurance for my cars and motorcycle was with AAA. They were a pain to deal with it…read moreand it was way too costly. Every since i switched to State Farm, I've been able to save hundreds on the my policy and was able to get more coverage than before. I've had State Farm for about 4 years now and I've been extremely happy with my personal insurance agent- Esti Yeung. For the last two accidents that I've been involved in, Esti took it upon herself to contact me to remind me what paperwork needs to be filled out, as well as follow up with me to see how I was doing. Since I switched to State Farm, I've purchased additional policies for my home, autos, life insurnace. I encourage all my friends and family to swith to state farm and especially to work with my agent - Esti Yeung.

Extremely poor response rate and customer service. This is my first and only insurance claim with…read moreStatefarm - filing for a cracked windshield that needs to be replaced. The claim review took over a week and they're only paying 25% of the the costs. We have been trying to dispute the payout for over almost a week now. We pay the california premium rates but the coverage is treated at the national average - which is ridiculous, unfair and deceptive. Wen Ling and Pearson - have answered our calls ONCE in the past 2 weeks regarding this whole process. They email us at 5pm saying we will call tomorrow - right as their offices close. In addition, our insurance coverage allows for a rental car when your insured car is unavailable due to covered issues - the daily limit is $50. There is not a single car rental place in the bay area that is renting out ANY car - economy, compact, whatever - for less than $60 before taxes. What's the point here?

We have known Alex for thirteen years at this point and know him to be a kind, responsible, and…read moreintelligent individual. We began working with him as our insurance agent for car, rental, business liability, and life insurance. He has been nothing but responsive and helpful in finding the best rates and companies to go with. We are now considering disability insurance and Alex has been very helpful in guiding us through the process. Navigating the many insurance options can be complicated and confusing, but thanks to Alex it has actually been really simple and doable. My husband and I trust him completely and recommend him to anyone needing a great insurance agent.

My Farmers agent dumped me just two days before I was about to move into my new condo. I will…read morepermit him to remain nameless because he did recommend that I call Alex. Thankfully, Alex was able to quickly work with Chase Bank to get the insurance taken care of in time so we could move in. A couple of weeks later I insured my cars with him too. I saved over 30 dollars per month. #awesome!

Insurance is such a big part of our lives (from auto, homeowners insurance to life insurance),…read morefinding an agent we could trust was key. When we came to BLW, I felt I could trust them right from the beginning. They were very professional, extremely knowledgeable and friendly. We felt that Ben and his team were really listening to our needs. We were given several options to choose from and the pricing was very competitive. Most importantly, we were given detailed explanations on each one of the policies & the coverage they provided. We were able to make educated decisions about what best fit our needs. Unfortunately, we had to file a claim recently. The process was very simple and everything was taken care of quickly. No complications there! I'm glad we found BLW. We know we can trust them and that BLW will take care of us when we need it. We will be a customer for many years to come.

I'm starting a small business and was looking for a commercial insurance agent. Luckily, I found…read morePam at BLW Insurance Agency. First, Pam is wonderful to work with. She is patient, kind, knowledgeable, and thorough. I explained my business and what I was looking for. I even expressed interest to work with her and her firm because they are a local business. And, they are a great local business! Pam reviewed my request and began searching for a policy. Once she found a match she provided me with a written quotation, and then we spent 30+ minutes on the phone discussing my business, its needs, and the different aspects of the policy including general liability, E&O professional liability, and elements of cyber insurance. I was very pleased with Pam's professionalism and her helpful attitude. If you are looking for an insurance agent, you must work with Pam at BLW Insurance Agency.

Received exceptional customer service from a young woman today. I did not catch her name but she…read moreseemed to be of Middle Eastern decent.All my insurance questions were answered in a very professional way and I signed away immediately. Would recommend to all for your insurance needs. PLEASE NOTE - Correct address is 1505 Old Bayshore in Burlingame

NEVER SIGN A CONTRACT WITH THEM!!!! I was naive and I paid with CASH, Luis gave me a fake receipt…read moreand STOLE my money, YES LUIS STOLE MY MONEY. It didn't make me any more poor, it was only $170 but imagine all the others who got stolen too?? SInce LUIS stole my money and didn't pass to the Insurance Company Safeco, they sent my name to COLLECTION BILLS. For your own good, never look for them. I'm not the only one complaining here!!

Roger's awesome. He clearly communicates my insurance options without being pushy or salesy…read more Something really nice that he does is invite me over to his office every year or two to review my insurance options and make sure I'm covered for the right things. He'll even meet well after business hours to better accommodate my schedule. I don't know anyone else who's even ever met their insurance agent face-to-face. I'm usually the type of person who would rather just check boxes on a web page to determine my level of service, but with a house, child, and a car, the whole thing has gotten complicated enough for it to be really nice to have some face-to-face time to ask any questions that come to mind.

1. Gave me some outrageous quotes. 2. When I told him about…read moremy other quotes he told me they must not include such and such. He was wrong about that and he had not seen my other quotes. How did he make that assessment? Only an attempt to justify the ridiculous quote. 3. The worst part and why I'm writing this review is that now I'm getting a ton of spam from farmers insurance in the mail. I did not ask them to send me these letters. They are often the same exact letter sent 3 times wasting paper and filling my mailbox. Overall, my recommendation is to shop around and don't trust what they tell you.

I've been incredibly impressed with Stephen Chan, State Farm insurance they offer outstanding…read morecustomer service and are always quick to address any questions or concerns. Their comprehensive coverage options and friendly team make managing our account a breeze.

My goal was to get car insurance in 24 hours for my new car. I shopped around, asked for quotes…read moreonline, over the phone, through email and created an excel spreadsheet with all 32 quotes from insurance companies and the possible permutations of insurance coverage (bodily injury, property, medical,etc). Of all the insurance companies I've spoken to and came in contact with, this company was the most honest, the most patient and didn't push me to purchase coverage I did not need. I shot the agent 4 or 5 emails with different levels of coverage and he was more than happy to run the numbers for me. But this is not to say that you should go into buying car insurance blindly without having done your own research. If you want a great deal and make this process less painful, do your research, understand the terms and what coverage you get, and ask the agent questions! You'll be more happy with your final decision =)