What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

Most of the people I called looking for insurance gave me the runaround. But not the Connells! They…read moregave me a rate that was significantly lower than all of the other agencies and were willing to expedite the process in order to help me maintain my clients. I don't think I've ever been so happy to pay for insurance. Great guys and great service!

Very glad we were referred to Mark, and that he was able to help us find an insurance policy! We're…read moreone of those many people who never had any claims on our insurance policy, but were dropped because our company was exiting California. After looking for coverage on our own with little success, we were referred to Mark, and he was able to help us insure our property with no gap in coverage!

Mark helped us out when Allstate dropped our condo association insurance and we were left high and…read moredry. He worked tirelessly to find other options and patiently explained all the nuances of different policies and pros and cons of different carriers. Insurance can be confusing and stressful -- Mark was a wonderful guide and really took the time to understand what we needed.

I've worked with Ana and Aries from their initial launching and I've witnessed their evolution. As…read morea #Realtor, our home owner clients expect great service and reliable folks, not to mention exceptional customer service and, most importantly, the right insurance protection money can buy. That, in a nutshell is what Aries Insurance delivers... and all done with a smile! Great work! #TheBrokerWithAHeart @San Francisco CA

I highly recommend Ana and her team at Aries Insurance. My company was needed Worker's Compensation…read moreinsurance and liability insurance. She was able to accomplish all that for us really fast. I am super happy with her service. I recommended.

Trying to get insurance in this day and age can be a huge pain. You need smart, dedicated,…read moreexperienced agents to get you what you need. Tammie and Nicole went above and beyond and I couldn't recommend them more!!

Today was my first time using Tammie Pereira Insurance Services to renew…read moremy company's annual vehicle registration. I called today and got an appointment right away! Nicole answered the phone and she was most helpful. The service was fast and friendly and I will definitely be using Tammie Pereira Services in the future and I truly appreciate the great customer service I received from Nicole. Thanks for taking care of this, Greatly Appreciated, Rod Cooper, Felton Institute, San Mateo

Never replied despite two tries. I gave detailed info for an umbrella quote Thu and was told I…read morewould hear back by end of day Fri. That didn't happen, so Mon I called again and the person answering the phone found my info and said the agent working on it told her she would call me back within an hour. Nope, absolute silence. It's now Tuesday afternoon. I'll find another agent.

Is this place still in business?…read more I called twice today, phone tree, no live person, twice was disconnected after the message saying "you will now be connected." I give up, will try another insurance agent for my needs. 3 options were stated; 1 - existing policy 2 -new business client 3 - other such as billing payment etc. The first two were not applicable so I selected 3.

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

I am an apartment building owner. It is now almost impossible to get liability insurance for…read moreapartment buildings in California in today's environment. All the carriers are leaving the state. After my insurance agent of many years procrastinated and then failed to find me an affordable policy, I was within days of having no insurance at all. Worried, I called BPIA and spoke to Mark Woods. He was FAR more knowledgeable of the CA apartment insurance landscape, and knew exactly what to do and where to find high quality insurance. He explained to me patiently, and in detail the situation, and where we would find a provider. Finally, at the last minute, my old agent did find a policy. It was from out of state, without CA protections, and 2x the price of my old policy, with less coverage. Mark advised me that it was an inferior product and promised he would find a CA carrier with higher $$$ limits and a lower price. He made me his top priority, and searched tirelessly, and in the RIGHT places, communicating frequently along the way, as he knew I was worried. He found a CA carrier with 50% higher limits, better terms, and $2000 cheaper. Now we had to process a bunch of paperwork and answer detailed questions about circuit breakers brands, furnaces, and construction, as required by the carrier. We worked great as a team. The day my old policy expired, Mark worked with me until 11:55 PM to get all the paperwork done and submitted so that coverage would be in effect that same day. At 10:30 PM, when I said, "Mark, please take the rest of the night off and go to bed.", he said, "No. I don't want to see you go without coverage another day." He got the paperwork submitted a few minutes before midnight, showing an effective date that same day. I have to admit I have never gotten an adrenalin rush out of insurance before! Mark Woods at BPIA was the most professional, caring, hard working, dedicated insurance agent I have ever experienced. He took my need for insurance as a personal priority. I highly recommend him and BPIA without reservation.

Several years ago I was searching for insurance coverage for a 2 unit HOA. (We converted a duplex…read moreinto two condos). There were almost no insurance brokers who could provide that coverage. However, BPIA was able to place the coverage in a matter of days and at a very reasonable price. I was helped by Amy Aderman at BPIA. Today I needed to increase the coverage to meet the requirements of the lender on the condo (am refinancing) in order to close escrow. Esther Lee at BPIA as able to have the carrier increase the coverage and provide proof of the increased coverage in less than an hour. I have great respect for BPIA and all their staff because they are always looking out for the clients' interest and take care of business in the most professional and respectful way. Five Stars!

I have been with Catherine Ho's office for more than a decade. She has assisted me with so many…read moresituations. Just recently had a fender bender as both parties backed into each other (oops) and she answered and explained everything to me as I am clueless when it comes to insurance claims and such. She is just a a pleasure to work with and I highly recommend her and her staff Hands down amazing! Thank

It's been over 10 years since the last time I gave a 5-star review for Catherine, and she's due for…read moreanother one! She's still friendly, responsive and goes above and beyond what is asked of her! Get in contact with her and you will not regret it, I promise!

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan