Nick Bertetta and his team is amazing. I've been with them for several years now and they've…read morehelped me pick the best car/renters/home/umbrella/life insurance coverage with competitive rates. Today I was debating on possibly purchasing a new vehicle and called Nick's office. Jessica picked up and was super thorough in running car insurance rates for the different choices I had in mind. I wasn't expecting the amount of time and number crunching she did to help me get the best estimates if ever I decided to make a new car purchase. She gave valuable advice helping me maximize savings while minimizing cost. I've also called and worked with Carrie and Ellie in the past and they are also extremely kind and helpful navigating through different insurances I needed. Highly recommend this office and team.

Nick and his team are awesome. They are responsive and always looks for ways to ensure my family…read morehas the right level of coverage for my home, automobiles and life insurance. I just can't say enough positive things about this team. If you're in the market for insurance, please do call Nick with State Farm. Thank you Nick and team!!!

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!

Extremely poor response rate and customer service. This is my first and only insurance claim with…read moreStatefarm - filing for a cracked windshield that needs to be replaced. The claim review took over a week and they're only paying 25% of the the costs. We have been trying to dispute the payout for over almost a week now. We pay the california premium rates but the coverage is treated at the national average - which is ridiculous, unfair and deceptive. Wen Ling and Pearson - have answered our calls ONCE in the past 2 weeks regarding this whole process. They email us at 5pm saying we will call tomorrow - right as their offices close. In addition, our insurance coverage allows for a rental car when your insured car is unavailable due to covered issues - the daily limit is $50. There is not a single car rental place in the bay area that is renting out ANY car - economy, compact, whatever - for less than $60 before taxes. What's the point here?

I have been with Wen Ling for decades. She always provides honest recommendations for my insurances…read moreneeds. Her staffs are helpful and knowledgeable. I highly recommend her.

For over twenty years my wife and I have been relying on Gary to guide us with all our insurance…read moreneeds. We've endured our fair share of insurance level events from home burglary to auto theft and each time Gary has been there to helpfully guide us through the claims process. More recently, Gary helped us secure an excellent policy for a sizable ocean going vessel we purchased. Maritime insurance is complex and Gary's experience and relationship with State Farm made all the difference in getting the best coverage with an excellent premium (and fast!). We give Gary the highest marks possible. A total pro and great person. Thanks Gary!

We found Gary when we moved to Burlingame from out of state 10 years ago. We were existing State…read moreFarm customers and needed to find a local agent to insure our home, auto and provide umbrella liability coverage. Gary is a great listener and really went the extra mile to understand our needs and provide the right level of coverage for our situation. Whenever we contact his office, he and his staff are very responsive. When we needed to file a claim under our auto coverage, Gary was super-helpful and followed up every step of the way.

I own a 4-unit Apartment building in Menlo Park which recently had a flood. One unit had its…read morebathroom and bedroom ruined. I called Richard Huebner, my broker, and he sprung into action. Within a couple of hours I was contacted by an adjuster from Mercury Insurance. Richard was very empathetic and advised me on my rights and what my expectations should be. This was a crisis situation which demanded swift action and Richard and Gordon Insurance exceeded my expectations. I give Gordon Insurance and Richard my HIGHEST RATINGS.

Current customer, been so for years. Commercial insurance is hard to change once a policy is…read morewritten. Near impossible to get in touch with someone at the office, you either need to ALWAYS leave a message or someone answers to transfer you to an extension and you have to wait for a callback.. Look elsewhere.. Dont't get stuck.

After fumbling around with online research just attempting to learn about life insurance I finally…read morebroke down and called someone. There was so much to learn I just needed to speak to a person. I called International ProInsurance and was immediately connected to a gentleman named Lee. I explained my frustration to Lee and he immediately booked an appt for me around my schedule. My husband and I showed up to our appointment nervous but Lee put us at ease with professionalism and refreshments. The best part came when he explained how insurance works and what our options were. He concluded with his suggestion. Not once did I feel pressured into buying something I didn't want. I felt that this company really cared about getting us into a plan that best suited us. I now have my life insurance and medical insurance through this place. Anytime I have a question I just call and I'm helped right away.

Looking for medical insurance for an individual is always a (pun intended) painful experience. I…read moreworked with Todd Scheuer, who was amazingly helpful and informative. He emailed me the insurance plan information the same day we spoke and was very responsive over the phone and over email. It definitely was a no-pressure experience - Todd followed up well while still giving me the time/space I needed to think over the plans and run the numbers. I'd definitely recommend him (which is, really, the whole point of this review!)

It's my opinion that Jerry is easily one of the laziest and most disingenuous salespeople I've ever…read moremet in my life. In a day and age where insurance is a commodity and there are no shortage of providers competing on cost, it is baffling how little effort he exerts - when was the last time you ever dealt with an agent themselves, and not the parent company? The gaps and lack of attention to detail from his staff over the years have been alarming. When a vehicle I owned was declared a total loss, State Farm cut me a check. Jerry's office sent me a bill for the vehicle a few weeks later. That was a nice surprise. When I recently called in to discuss an unrelated matter, I dealt with a rude employee, a staff member named Maria Corona. I don't have the time or patience for sass and disrespect from a commoditized service in this day and age. I learned she was also rude to a family member who also did business with Jerry, and we're both taking our business elsewhere. I used State Farm because my family did, I never gave much thought to it - easy money for ol boy Selvitella - until these disappointing experiences. The straw that broke the back was this insanely bland and banal email that he either let someone send on his behalf or didn't even bother to take the time to use my name - I told State Farm I'd rather lapse a policy or change agents. They placed me with a new agent. 10 minutes later I get a call from the ol boy himself wanting to talk about it. I call back when I'm free because unlike him I work standard business hours. His staff lets me know he's "offline for the day", ma'am it's 3:45pm, c'mon now. Then I get this email, mentioning how he and his wife were allegedly cooking for a woman and I'm just stunned. Philanthropy is great but maybe you should be available during the week during your stated hours of operation? Circus clown behavior, tom foolery, take your business elsewhere.

Jerry and his team are amazing! Very responsive, knowledgeable and friendly. They work very hard…read moreto give you the best price for the best coverage.

Really gotta say it, DO NOT GO HERE. Been with them for a…read morewhile now, and mostly just because of a referral. We've always paid a decent price, and really have never had an issue. Aside from noticing that they seem to skimp when dealing with tow companies. Like every time we've needed a tow it has been an absolute nightmare, including 4 hour average wait times. But the real reason for my review is the following: we recently added a new car to our policy and it shot up from $250/mo range to $650/mo. Now I was not advised of this until it was too late and my autopay had gone through. And this is because they were all off for like 3 weeks for the holidays. Now first of all, who is going to pay $7500/yr for auto insurance ? Secondly though, how can you not advise a client of this increase ? If you have time to issue the policy, find the time to reply to emails and give a price. And why would we, a family with homeowners, umbrella, and already 3 cars insured, have to pay this much/mo ? No claims, nothing. And the real kicker is that we can't be reimbursed because we don't have evidence of other insurance going back to that time ? Seriously ? They are simply not taking care of their clients. Don't go here. A consolation, Simone ended up helping us out and at least left a decent note on the experience.

Leonard is great! Anyone looking for insurance should go see Leonard first!! Excellent service!…read moreThank you sir.