Living in a town with its own power company is frigging awesome and someone should buy these people…read morea pony. Or pizza or something. When we got out internet hook up there was something up with the electricity flowing to our house, it was dangerously high or something, I didn't quite grasp the exact thing. But NPU came right out! Did some stuff. Cable company comes back to do the internet, nope, things are still wonky, NPU comes right out AGAIN! Replaces a whole thing on a pole, got up hooked up to that pole again, all was cool. But like, that a thing that was interrupting our WiFi service, our power was fine in the house, but they came right over, more than once, to make sure we had what we needed and also make sure it didn't become a big scary problem for us, as far as power goes. Plus, whenever there's a storm with outages, they are amazing about keeping their customers informed, so I always know they know where the problems are, and they regularly post updates, so if you're without power you know they're on it, and they honestly talk about time frames so you can keep your hopes and expectations realistic and it's so terribly comforting.

Absolutely AWFUL! Never received a bill and revived a phone…read morecall saying that the bills had been returned to the main office and they were going to send out another one When I received the bill they literally gave me 24 hours to pay the bill and the lady kept telling there was nothing they could do How do you have the wrong address but are supplying electricity to my apartment!!!!!

I've dealt with KCWA over the past five years in a variety of capacities, including paying a…read morelandlord's water bill while renting a house in Coventry; paying a water bill and having a water meter repaired as a homeowner in West Warwick; and as a plumber who often called them to have water turned off and on to several houses so I could do repairs. Always, they have been very professional and provided excellent service, from the office staff to the guys working in the field. Their bills are easy to read, and when I bought my house and had to take over the water bill from the prior owner, I went to their office and was able to do the transfer smoothly. Once, there was an issue with my water meter (they couldn't get remote readings), so I had to make an appointment for a serviceman to come out and repair my meter. He was on time and made the repair quickly, and I've had no issues since then. They've been a pleasure to work with in my job, also. If I have a customer whose main water shutoff valve at the water meter doesn't work, due to old age and/or corrosion, I call KCWA to send someone out to my customer's house to shut the water off at the sidewalk, so I can then replace the main shutoff valve inside the customer's house. They come when they're scheduled, and will wait while I replace the valve inside, so they can turn the water back on right away, all in one trip, so the customer is not without water for very long. Their guys in the field were awesome and I got to know them by name, I dealt with them so often. I usually mail my water bills, but I believe you can now pay your bill online. My only complaint is that there is no convenient place to park if you go to their office on Main Street, but this complaint is minor enough that it doesn't lower my 5-star rating.

After almost 25 years of being a customer with NO issues paying, my husband is now out of a job so…read morefinances are very tight. EVERY ONE of the other companies I've called and explained our situation to were very understanding, sympathetic, and extremely helpful in working with us to come up with a plan. Never once did I feel as though I was being treated like a 2nd class citizen or someone who was taking advantage--until NOW. I really hope that the woman I spoke with this morning never has to deal with financial problems, and if she does, she comes in contact with people with a HEART!

Hi, All, Well, trees were down along with a power line or…read moretwo and I lost electric, phone, heat, wifi and internet yesterday. I have to tell you, Eversource did a fantastic job! I reported it about 4pm yesterday (with Deb Morrison's phone at the Town Clerk's office), and by 5:30 they arrived; they assessed the situation and came back later with 2 large trucks, and all was restored at about 9pm. These men worked in the cold, wet conditions in the dark, providing their own light, until I had service back. They deserve a great cheer! Had to let you know.

Too many blackouts & power failures what a joke!!! God forbid there's a hurricane or a NorEaster!…read moreGet a generator!

VERY RUTHLESS COMPANY !! inconsiderate, disrespectful and unremorseful! They tamper with our water…read morepressure and overcharge us for it and harass, bully and threaten us if we are late paying so they can continue getting richer off of us! VERY SELFISH!!

For a utility company, the simple act of paying your bill online is almost insurmountable. First of…read moreall, if you have a username and password and you signed into their portal to set up your account, you cannot pay by credit card. They will only allow you to pay through your bank account using a username and password. Then, if you go onto their website and don't sign in to an account but just select 'pay your bill' and use a credit card they charge you a service fee. for using your credit card. A utility company! Then after you have entered all the information to make your payment, before you are allowed to get a receipt, you have to fill in another form and provide information which you've already provided including your name, address email and phone number. Only then, will they give you a receipt for your payment. The bottom line is they are making it very difficult to make a simple payment. They are also making it more expensive if you use your credit card. And they are making it confusing by having different rules if you have a 'portal' account sign from if you go to their site & choose the 'make a payment' option. I just spent 35 minutes on the phone with a customer service agent from Liberty. Just trying to make a payment and that's how long it took me. Worst experience from a utility company ever and I'm a senior citizen who's been paying utility bills for over 45 years.

Boy, some people have way too much time on their hands! See previous review. I had the pleasure of…read moreworking in the service industry in the area for most of my life. Some people are very nice, others are never happy. I've used East Hampton Fuel Oil for about 6 years. Never a problem even once. I'm nice when the arrive, I pay, they smile and give me oil. The tech even throws the ball a few times for my dog, who waits patiently by his side.

I have been using East Hampton Fuel for the past two years or so. They provide reliable, fast…read moreservice with the best oil rates around. I can call and usually get a delivery the very next day. Plus the ladies in the office are wonderful to speak with!

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

I made a big mistake this month of forgetting to check my oil tank level. Imagine my surprise when…read moreI hopped into the shower, only to be doused with nothing but frigid water. I realized what had happened, put an order for fuel oil, and resigned myself to being very cold the next few days. These guys, on a day they weren't even listed as being open, rushed out and filled my tank up and had me making hot water again. This is hands down the best fuel oil company I've ever worked with, and I will never order from anyone else. 10/5 stars. Thank you so much Brunelli!

I just want to commend Damian and Levi for a job well done! For two young men, so professional and…read morecourteous, they did an exceptional job communicating and diagnosing the problem. They stayed until the job was done, and saved me the aggravation of repeat visits and I would also like to thank Donna, for all her help scheduling this to happen! Thank You! Great job guys!! Chris

I am so incredibly happy with Yankee Oil. The staff is very friendly, efficient and they truly care…read moreabout their customers. Their prices are competitive and service calls have been honest and up front. Thank you Yankee Oil!

Do NOT bother with these people. They are rude and discrimination against people on energy…read moreassistance, rude office manager, rude owner. When confronted about the bad experience while dealing with an emergency with a disabled child in freezing weather, they didn't care. If a company agrees to a contract with the state, and they have issues with that contract, then they should never take it out on people already in hardship and put them on the back burner. They even went as far as lying about my mother being rude to them in the past when I've witnessed first Hans her simply calling them to get an idea of when to expect heat. We're off energy assistance after this year and NEVER dealing with these selfish business owners and the slander ever again. Take your business elsewhere. No stars if we had our way!!

We chose Anchor for our provider during a short term military rental, and we were so happy we did!…read moreAnchor was professional, accommodating, and the new account setup was quick and easy. We chose the payment plan option, which made our payments reasonable and consistent. A plus was being able to track our account with their online feature. When it came time to vacate our rental, Anchor went above and beyond to help us bring our oil tank to the appropriate level, which saved us a headache and money. We couldn't be happier with the customer service, and we'll be using Anchor for any future rentals in Newport.

I recently moved to Rhode Island and had never before lived in a house with oil heat. I wasn't…read morereally paying attention to the tank level, and almost ran out as winter set in. Anchor managed to get me a same-day delivery at no extra charge. Their pricing is excellent, and always posted daily on their web site. The customer service both on the phone and from the driver was outstanding! Excellent company, and I plan to use them again.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.