Deceptive Practices and Unprofessional Service at La Navona…read more
I recently had my wedding at La Navona, and the experience was incredibly disappointing due to the lack of professionalism, poor communication, and deceitful practices by the wedding planner, Kelsey Ireland.
From the start, Kelsey was difficult to reach, adding unnecessary stress to the wedding planning process. Despite paying for her services, she rarely responded to my emails or texts and was often unavailable. On the day of the wedding, despite clear weather and only a 15% chance of rain, Kelsey insisted on moving my ceremony indoors. She claimed she had been trying to contact me, but there were no missed calls on my phone.
One of the most frustrating aspects of the day was the wedding ceremony program, which was included in my package. Kelsey promised to fix the program the night before the wedding, but she didn't follow through. The next morning, just hours before the wedding, she told me the best she could do was to enlarge the existing program without making any real changes. This forced me to scramble and fix the program myself on the morning of my wedding--a task that should never have been my responsibility.
Kelsey was also rude to some of my guests and my bridal party, which is completely unacceptable. Additionally, she didn't stay for the entire wedding, and we were not informed she would be leaving early, despite having paid for her to be there. The wedding was also understaffed, with no hors d'oeuvres brought to the bridal party during pictures, and no announcements made for guests to take their favors or the small rum cakes we provided--resulting in hundreds of dollars lost.
To make matters worse, Kelsey assured me that La Navona would provide shade for our musicians, but when the day came, no shade was provided. I had to pay out of pocket at the last minute to ensure the musicians weren't left in the sun. This kind of deceit and lack of follow-through from Kelsey at La Navona is simply unacceptable.
Guests reported that Kelsey was telling them the pictures were done, causing us to miss photos with some family members. We are also missing our cake topper, which was not returned to us at the end of the night.
Instead of enjoying my wedding day, I was left emotionally distressed due to the numerous issues caused by Kelsey and the venue's staff. This is not the wedding day I paid for. The overall experience was marred by unprofessionalism, poor communication, and outright lies. I cannot recommend La Navona or Kelsey Ireland to anyone looking for a reliable and trustworthy venue for their special day.