We decided to apply for a home. They ran our credit, but are insisting that I dont have a credit…read morescore, so they are denying my application. I insisted that I have a credit score of 661, but they refused to help in any way. They just told me that we can fill out a new application and pay another fee, but they refused to do anything to help the situation. I have been leasing a home for the past 2 years, have a credit card, etc etc, so how can my credit score be identical on 2 different credit reports, but yet I dont exist at all with the other one? I see now why there are so many complaints about this company online. If you are trying to rent out your home, or rent out a home, choose a different company.

They could not stero type me kick me out because of an argument they started. Plus they raised rent…read morebut no one else charges me for a cat but no one else be fair

Justin was a rock star real estate agent, in fact he was one of the only real estate agents that my…read morehusband and I ever liked! He always went above and beyond our expectations. I first contacted him when my husband received an interview at Mayo Clinic for residency. Mayo Clinic was high on his list and we were very seriously considering buying a house. When I contacted Justin, he was able to schedule me in for the exact day of my husband's interview. This worked out very well as I was able to get a tour of the whole Rochester area and potential houses/neighborhoods we would be interested in. I was very impressed that he spent almost the whole day showing me around when it wasn't even guaranteed that my husband would match here. Fast forward five months, match day came and we ended up matching here! Justin was one of the first calls I made to try and schedule a day we could come look at houses :-) He was very flexible and accommodating and worked with our very hectic schedules. He was very observant and pointed out flaws on houses that we didn't end up buying. I appreciated this as he wasn't trying to make a sale, he put our best interests first and wanted to make sure we bought a home that we would be happy in. He also did a video recording of the house we ended up buying as we quickly saw it and had to make a rushed decision (BTW - Rochester housing market is crazy! If you see a house you like make an offer because it won't last!). At our request, he was present for our home inspection. This really made us feel comfortable as I know he was always after our best interests and asked questions I didn't even think to ask. We also wanted to put a fence up shortly after moving and he contacted our future neighbor for us to coordinate latching onto their adjoining fence (since we were 1600 miles away). Furthermore, Justin didn't just walk away when our sale was final on our house. We had some follow-up questions and he was readily available by phone just as he always was to help answer any questions. His response time via phone is great for us millennials who hate waiting and want a response back asap :-) I would highly recommend Justin to all family and friends! We plan on keeping him not only as a real estate agent to use in the future but also as a friend!!!

Justin was just the best!! He helped me sell and buy. Justin was very much on my side, I would and…read morewill recommend him to anyone!!! He was there from the beginning to the end with explanations of all of my questions. I cannot begin to express how much I appreciated him with the whole process!

Phorid fly infestation before I moved in never disclosed to me. Has destroyed my life, put me in…read moreUrgent Care and they just try to deny and blame.

The property manager and Wiesner was very knowledgeable and polite during our meeting with himread more

We were nervous when our home was taken over by Matik/IHS, but it ended up being a blessing! They…read morewere TERRIFIC to deal with! The homeowner who would not make repairs was the issue, NOT Matik! Michelle & Kristen were kind & professional, & Marcus with IHS for maintenance was wonderful!

I live in the Gardens community matik management and a few so called board members are not taking…read morecare of the property matik hired a siding contractor 4 months ago and the project is not finished yet tree branches growing into the roof that protects the mailboxes weeds of not taking care all summer in the common areas and once again Tom matik will not release bank statements from the bank He says I don't own my property but olmsted county property records say I do I have pictures and emails to proof it all everybody should think twice before u business with this management company read his reviews not very good and there's people taking that company to court for over charging them he tells everyone Im the crazy one cuz I keep asking questions and I dont get answers Tom matik is trying to shut me down but Im not going anywhere

Working with Beth and her team on the sale of our house was a the definition of the phrase…read more"consummate professionals." The flow of information helped us transition through the inevitable, emotional ups and downs of selling a house. They really are the best in Rochester's real estate market!!

As first home buyers, Stephanie was so patient with us and assisted with all of our questions. She…read morewas easy to reach and always had a quick response. Stephanie was very knowledgeable and put our minds at ease. She made our first home buying process as smooth as she could. Stephanie worked hard to get us our perfect home, and we would wholeheartedly recommend her as a real estate agent.

Working with Alex Mayer in both buying a new home and selling our old home was a wonderful…read moreexperience! (April - June 2021) He walked us through every step of the process and was always readily available to answer EVERY question I had. I tend to stress very easily in these type of proceedings and Alex made me feel as if we were his only clients (when he was busy with many)! In buying a new home, he worked with us to get a feel for what we wanted, what we could afford, and to understand just how competitive the housing market is today. We knew it would not be easy, but he definitely made everything easier to handle. He was also the listing agent to sell our old house and again, he walked us through what we wanted to get out of the house, what we would need to do on our side and what he would do to make it available. Alex went above and beyond our expectations here and again, walked us through step by step. I can't thank Alex Mayer enough for all he did, as both buyer and seller. I highly recommend working with him for his skills, expertise and just making his customers feel positive all around. Thanks Alex!

I was observing the agent from Counselor work with my daughter in selling her house August 2018…read more Its my opinion this agent was more concerned about getting the house sold asap for his own agenda, not concerned about getting the best offer for the house, taking advantage of my daughter's inexperience, giving all the negotiating control to the buyer, getting a deal that was below asking price with large dollar concessions and lots of hoops to jump through for the buyer, and costing her the total closing costs. And then this agent tells my daughter that she really did good on this deal.

Well well well Kurt promptly answered the phone on the second ring when we phoned him to rent out…read moreour beautiful property. We called another property management place last week, left a message and received no reply/ follow up call. When Kurt/Scott came, he was super friendly and early for our scheduled appointment. He was also able to come the next day to assess the house for renting. We look forward to what they have to offer and the future relations. 5 stars.... great service so far!

Moved across country so the house sat empty for a bit. House was dirty. Owners left drawers full…read moreand crap they didn't want. Bathrooms had scum, hair, etc. kitchen VERY greasy. It took a lot of work to get it clean enough to move in. I kid you not, when I complained to management I was told by Bob " What do you want me to do?" We are experienced renters. I left our pervious home spotless and then had to spend a great deal of time cleaning this before we could move in. Already not feeling very good about this.

The Gwaltney group just arrived at ReMax. They are a group of 4 agents that are fantastic. One home…read morethey took on was on the market for a year with no buyers. After they took it over it sold in 17 days. Definitely give them a call if you want to sell your home. They know the market.

I don't know about Remax in its entirety, but whatever you do, do not work Tammy Schwert. I found…read morea house I loved and would have paid any price for but she played games and wouldn't respond to my realtor. She wouldn't negotiate at all and didn't give us a chance to make a counter offer despite the fact we were the first people to put in a bid and our realtor telling her that we wanted to negotiate. It isn't surprising that she doesn't have any listings. I wouldn't recommend her to anyone.

I wanted to like this place, but my experience ended up being more frustrating than expected with a…read moreprofoundly low value compared to the cost of the lease.. On my move-in day, there was a trespasser in the building that required a law enforcement response, which wasn't a great start and raised concerns about security and lack of management response during this incident. Shortly after moving in, I discovered the washing machine in my unit was mold-affected. It took additional follow-up before it was replaced. Within the first week, I was also told that the garage parking space included in my lease had been double-leased, which led to billing issues and took over a month to fully resolve. Over time, there were additional billing errors and communication from management often felt inconsistent or unclear. I also raised concerns about building access and security, including occasions where entry points were not properly secured during winter. While I made consistent efforts to address these issues, the experience overall didn't meet expectations in terms of responsiveness, value, or coordination. The leasing team did work with me on a mutual early termination agreement, and my security deposit was returned in full. I would recommend asking detailed questions about how maintenance requests, billing, and security concerns are handled before signing a lease. Please consider all of your options before pursing a lease with Black Swan

I normally don't leave reviews, but my experience with Black Swan Property Management has been bad…read moreenough that I feel like other renters deserve a warning. I was charged double rent, and not a single person followed up with me or apologized. I emailed, got no response, and finally had to call in. When someone finally did speak to me, I was told not to pay anything until they adjusted the mistake. I followed their instructions. Because of their error, I had to remove my autopay so I wouldn't be charged 2600 dollars again. Even after all of that, they still charged me a late fee for a situation they created. The lack of communication, the billing error, and the complete lack of accountability made it clear to me that they don't value their residents. The experience was bad enough that I chose to pay an early termination fee rather than continue renting with them, even though I had 14 months left on my lease. If you're considering renting one of their properties, please be aware: Their accounting is sloppy, communication is slow, and mistakes are pushed onto residents instead of being owned and corrected. I wouldn't recommend this company to anyone based on what I've experienced.