I wanted to like this place, but my experience ended up being more frustrating than expected with a…read moreprofoundly low value compared to the cost of the lease.. On my move-in day, there was a trespasser in the building that required a law enforcement response, which wasn't a great start and raised concerns about security and lack of management response during this incident. Shortly after moving in, I discovered the washing machine in my unit was mold-affected. It took additional follow-up before it was replaced. Within the first week, I was also told that the garage parking space included in my lease had been double-leased, which led to billing issues and took over a month to fully resolve. Over time, there were additional billing errors and communication from management often felt inconsistent or unclear. I also raised concerns about building access and security, including occasions where entry points were not properly secured during winter. While I made consistent efforts to address these issues, the experience overall didn't meet expectations in terms of responsiveness, value, or coordination. The leasing team did work with me on a mutual early termination agreement, and my security deposit was returned in full. I would recommend asking detailed questions about how maintenance requests, billing, and security concerns are handled before signing a lease. Please consider all of your options before pursing a lease with Black Swan

I normally don't leave reviews, but my experience with Black Swan Property Management has been bad…read moreenough that I feel like other renters deserve a warning. I was charged double rent, and not a single person followed up with me or apologized. I emailed, got no response, and finally had to call in. When someone finally did speak to me, I was told not to pay anything until they adjusted the mistake. I followed their instructions. Because of their error, I had to remove my autopay so I wouldn't be charged 2600 dollars again. Even after all of that, they still charged me a late fee for a situation they created. The lack of communication, the billing error, and the complete lack of accountability made it clear to me that they don't value their residents. The experience was bad enough that I chose to pay an early termination fee rather than continue renting with them, even though I had 14 months left on my lease. If you're considering renting one of their properties, please be aware: Their accounting is sloppy, communication is slow, and mistakes are pushed onto residents instead of being owned and corrected. I wouldn't recommend this company to anyone based on what I've experienced.

Agent scheduled a showing then no showed. We loaded up our family of 7, cleaned the house and…read moreheaded out only to have the agent cancel the showing an hour later. They should have simply canceled the showing before it started if they weren't going to make it. I contacted the agent and Athieei Lam didn't care. I contacted the broker Jackie, and she was like, yeah, there's nothing we can do. Yes there is. Simply cancel if you can't make it. It saves everyone the trouble. KW Rochester agents are too lazy to even do that. How can they even sell your house? It's so unprofessional and rude.

Working with Alex Mayer in both buying a new home and selling our old home was a wonderful…read moreexperience! (April - June 2021) He walked us through every step of the process and was always readily available to answer EVERY question I had. I tend to stress very easily in these type of proceedings and Alex made me feel as if we were his only clients (when he was busy with many)! In buying a new home, he worked with us to get a feel for what we wanted, what we could afford, and to understand just how competitive the housing market is today. We knew it would not be easy, but he definitely made everything easier to handle. He was also the listing agent to sell our old house and again, he walked us through what we wanted to get out of the house, what we would need to do on our side and what he would do to make it available. Alex went above and beyond our expectations here and again, walked us through step by step. I can't thank Alex Mayer enough for all he did, as both buyer and seller. I highly recommend working with him for his skills, expertise and just making his customers feel positive all around. Thanks Alex!

I was observing the agent from Counselor work with my daughter in selling her house August 2018…read more Its my opinion this agent was more concerned about getting the house sold asap for his own agenda, not concerned about getting the best offer for the house, taking advantage of my daughter's inexperience, giving all the negotiating control to the buyer, getting a deal that was below asking price with large dollar concessions and lots of hoops to jump through for the buyer, and costing her the total closing costs. And then this agent tells my daughter that she really did good on this deal.

If you want a realtor that lies in order to get a…read morecommission- then this place is for you! They don't care about the seller or what the seller what's or requests. They go after the commission and lie, manipulate and deceive in order to get it!

Andrew was great to work with! He was very knowledgeable, efficient, and always helpful with any…read morequestions I had. You can't go wrong working with Andrew and his team!