I ordered my daughter a large arrangement online for her birthday. Her birthday is today but they're closed on Sundays so I preordered for Saturday. The only problem was I couldn't pick a specific time for delivery and she was leaving at 3:00 for the Chief's game. Long story short - I received a call after sending them a message and they got it to her no problem! She LOVED it....literally started crying. So thank you from Seattle. Your hard work is most appreciated read more

We received a surprise edible arrangements last week from a thoughtful friend. Unfortunately, we were not home at the time of delivery and it was over 105°F outside. This was a box of chocolate fruit in an open bag with 3 balloons. But there was no ice to keep the perishables chilled. Based on my doorbell camera recording, it had been 90 minutes since the delivery. I unfortunately had to call the gifter who wanted this to be a surprise and tell her that the chocolate had all melted and the fruit were hot. She told me that edible arrangements were supposed to place it on ice. So I tried to call this store that made the delivery and no one would pick up. I left a message and have not heard back and it's been over a week. We liked the balloons and those were the only ones that didn't spoil. Unfortunately, we had to throw away the melted box of chocolate fruit because the fruit was also hot and mushy. I felt really bad because I know a box of this fruit is pretty pricey, but it's absolutely ridiculous that I can't even get in contact with anyone at this location. I still haven't heard back. And we do love chocolate fruit, especially the strawberries. It's one of our favorite things. It's disappointing because we've received something like this from the same location and it had been properly delivered on ice, but that was a few years ago. I looked at the last six reviews for this location and shocked that everyone gave it one star. I'm not sure what is going on with their customer service or if something is happening with this location. So don't bother sending anyone a delivery bc it'll probably get spoiled especially in the summer. I hate to say it, but it really was an Inedible Arrangement. read more

The cheesecake is alright. It is pretty small. Very cute. It is not very sweet. The frosting seemed a little bland. The sprinkles were very cute. The crust of the cheesecake is a bit soft and chewy. read more

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I placed an order for a Father's Day gift. Found out my dad wasn't going to be home the day of delivery so I canceled online. Days go by no credit on my credit card. I called the Stapley store in Mesa several times, no one ever answers so I finally left a message to refund my order. I received the refund minus the $11 tip. I called again, left a message to refund the tip since order was cancelled a week before the scheduled delivery. No refund. I called the corporate office to complain and they ended up refunding me for the tip. I will never use this location ever again. Horrible customer service. read more

My girlfriend placed a Mother's Day order for my mother through this Edible Arrangements location. After an alleged "missed delivery," we made multiple attempts to have the order rescheduled. The manager, Sheri, initially claimed no one was home to receive the package, then insisted it had in fact been delivered. No package ever arrived. When I asked for photo proof of delivery, Sheri refused to provide any evidence, denied any form of refund, and hung up on me. When I called back, she hung up on me again. At this point, our only recourse is to dispute the charge with our bank. I never, ever leave reviews. Check my account history. But this customer service was laughably the worst I have ever experienced. (Sheri also blurted out that she doesn't care if I leave a complaint, so... I received permission) I leave this review in the hope that future customers, and anyone at Edible Arrangements who may read this, take note. Dearly hope this dissuades future Arizona customers from purchasing here. If you don't take it from me, take it from the other horrible reviews. read more

Mothers Day gift order canceled due to no product and store and manager would not reorder alternate products and would not honor the free delivery. No Mother's Day gift I wonder about the managers gift read more

I ordered a Mother's day arrangement and it simply never arrived on the day it was requested. Judging from the other reviews here, whoever runs this place needs to get a different job. read more

I submitted a birthday order for delivery that was never delivered. I called the store 4 times the day of and no one answered. And no return calls to my messages. I called a nearby store and they confirmed the order was in the system. I have submitted a refund request to customer service and waiting to hear back. read more

I have had great experiences with Edible Arrangements. This last time my order was not delivered by the Mesa, AZ store. The recipient was home for the delivery but never received the arrangement. When the store and the company was contacted, I was just told that the arrangement was delivered. They did not provide proof and did not try to make it right. They stole my money. Never ordering from this location again. Beware, they steal! read more

Fruit bouquet was ok. Things were moved around and display was not as nice as I expected. The flowers were the biggest disappointment. Probably cost at least $20 less than what I paid. There were a ton of fees charged on the delivery as well. This company used to provide the highest quality. I'm sad to see the decline. read more

They don't even answer the phone! I don't know how this store stays in business. I just want to buy an arrangement out of your refrigerator - nothing custom. Nope. Can't figure out if they are open. read more

The edible arrangement was easy to order. The gentleman who took my order was patient and showed me a few platters. It's definitely good to have the app and an idea of what you want to order prior to placing the order. I was able to ask for white chocolate and milk chocolate on the strawberries (thanks). There's nothing pre made or in a case to pick up. ( which is what I had expected) Glad I ordered a few days ahead. Well the day of pick up they send you a email once it's ready . That's awesome. A couple things not cool were, no printed receipt and it was definitely not worth the $55 spent for the platter I ordered. Despite the price, the platter was a hit and everyone loved the chocolate covered strawberries, apples and pineapple. I would recommend this location just a different platter. read more

Edible Arrangements - Chocolate dipped indulgence platter - Gift Shops Near Me - Mesa, Arizona

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I went directly to the store as I like to support local stores rather than order on line. When I arrived the young lady at the register was very kind and helpful especially helping me visualize the potential arrangements I could send my client. Then a lady came out from the back area, was rude and said I couldn't visualize the computer screen (of my order!!) by coming around the counter. I then asked if the screen could be turned around so I could see it which she replied "NO". I had asked to see the note I was including with the order which was an apology. She said they could only read it back to me. I explained it is so much easier to "visualize" it but she refused. I feel if I am doing $100 worth of business with your company you can be more customer friendly. read more

Absolutely the most professional and kind delivery guy, I have ever, encountered. My mother is 85 years old and has a difficult time getting around sometimes. He went 100% out of his way to make her delivery perfect. Thank you seems too little but that's what I can say. Thank you, thank you, thank you!!! Highly recommend Edible Arrangements Mesa! 5 plus stars Delicious too. read more

I wish I could give zero stars, this is simply the worst store I have ever ordered from. I was very embarrassed to have sent this arrangement to my mother for her birthday. I spent $125.00 on this arrangement and not only did it show up looking like a child made it, it was in a different container than advertised, the fruit looked nothing like picture and it did not contain what I ordered. After contacting the store, I received the runaround from one of the employees who apparently was the middle man between myself and the manager. I demanded to speak to the manager and she called me back. She was worse than the employee, told me she actually approved the arrangement before it was sent out and then hung up on me when I asked her for the corporate number. Ive attached pictures of what I ordered and then also what I received. Take my advice and order from somewhere else so you don't read more

Edible Arrangements - This is what I got! - Gift Shops Near Me - Mesa, Arizona

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My awesome coworkers ordered me an edible arrangement after a death. I was surprised when I got a message from the edible arrangement driver that they had an order for me. Unfortunately, they had the incorrect address. He said it was no problem and they would transfer it to another store and it would be delivered the next day. I waited all day and nothing. I reached out to the driver and got crickets. I called the other store and they never received a transfer from another store. Come to find out they ended up canceling the order without saying anything and I never got my arrangement. I am super disappointed in this location (and the company) someone really dropped the ball. I experienced such unprofessionalism and highly recommend going to another location. read more

At time of writing, my order was still to be delivered however, Edible Arrangements tends to offer uniformly great tasting fruit, and consistently well arranged platters. This review is specifically for customer service. Superb phone customer service: I was having difficulty with codes and containers for my choice of gift, as well as finding serving amounts for each size of bouquet, via the app, so I ended up calling the store direct. There was no wait time, and I received fantastic, friendly and professional service from the Mesa store - Kate was cheerful and interested in helping me, she was super patient and super efficient at the same time. She took dictation for my gift card beautifully, and made the purchase fun and easy. Nicely done! read more

I've always liked hiring Edible Arrangements to help us celebrate. I send bouquets to family out of state, it's fun. They're always so cute . Big fan! read more

Kudos to the young lady working here. We had a fruit edible delivered to my home but no one was there. Called to have it delivered the next day. My husband called to see when it would be delivered because he had been waiting for it. He was told there was no record of a delivery to our house but we could pick it up the next day. I was pretty upset because chocolate covered fruit does not last long. When we went to get it on the third day, the young lady at the front told us she had redone the order with all fresh fruit. It was pretty and delicious!! read more

OMGSH!! MY daughter ordered chocolate dipped strawberries for me for Mothers Day. The gentlemen who delivered them used social distancing with a wave and smile(behind mask) I just ate 4!! They are the best I have ever had!. These came from the shop at 1649 S Stapley Drive, Mesa,A z!! Thank you!! I'd give them 5 stars for sure!! Can't wait to have more!!'hugz! Trish read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Mesa, Arizona

Who doesn't like a pretty fruit basket? I've never had an issue when I've ordered online from this location. There are often special promotions running so ordering online has been really helpful to price things out. An order can get expensive pretty quick with the various available add-ons and upgrades so it is nice to see the different options. The delivery people from this store have been super nice and very accommodating each time we've used them. Walk-ins can be a bit amiss since rarely has there been an employee up front (they have been in the back when I've stopped in the store). Overall giving an Edible Arrangement is nice change if you want to send/give something to say you care that isn't flowers. read more

Edible Arrangements - Arrangement that I order a few months back for a friend - Gift Shops Near Me - Mesa, Arizona

This has been the absolute worse experince of my life. Ordered chocolate covered fruit to be delivered to my mother in law for her bday. When she got the fruit, it was old rotted fruit, she sent me pictures. It was awful. Left the manger at this store an email and he called me back right away, apologized and asked if I'd like for them to resend the order. I said yes, but it will need to be for the following Tuesday when my mother in law is back in town. Tuesday rolls around, and my mother in law let's me know she never got an order. Called the store and the manager wasn't there. Ashley, an employee there, let me know he will be in tomorrow though and will leave him a note to call me back. Waited all day Wednesday and never got a call back. Called Thursday, Ashley answered and said he wasn't there today. She called another location to have that manager help her, help me get a refund. She said if the refund isn't on my card by the next day, Friday, to call back. Today is Friday and no refund. Called the store again and what do you know, the manger called out SHOCKER. A lady named Martina who was the least helpful employee I've ever encountered basically told me there's nothing she can do. She tried transferring me to a manger at a different location and they never picked up. HOW HARD IS IT TO GET A REFUND AND GOOD EMPLOYEE SERVICE? This store location is garbage and the manger shouldn't be a manger since he's clearly incapable of helping or even showing up to work. Still waiting on my refund or for someone to call me back. If I could rate this store 0 stars I would have. read more

I went in to purchase a gift basket for someone and the manager was the one helping me she was extremely rude to me so I walked out and decided to go somewhere else who is the owner of that place can I speak to them ?? read more

Amazing customer service and super clean shop! I ordered a special for Mother's Day this year so I'm on their email list. They just recently sent me a free birthday chocolate dipped fruit box and the lady here is super nice to even give me a choice of what fruits I want. read more

Edible Arrangements - Current menu/specials - Gift Shops Near Me - Mesa, Arizona

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I ordered a Mother's Day gift for my mom who was visiting my sister out of town. This was a great surprise gift that she absolutely loved. Thank you for the ease of ordering and reliable delivery service. read more

Everything here is so pretty and I always get fresh fruit. It's just a little pricey but I always get coupons to make it more affordable.

Walked in thirty minutes before they were supposed to close. Not a soul in sight. I called out to see if anyone was in the back. No one came out. Very spartan selection, didn't matter they'll never have our business. read more

I had an excellent customer experience with this order. The day before delivery, I had called to let them know that my order needed to be delivered before the mid afternoon as my boyfriend will be leaving work early and the lady who answered the phone was quick to prioritize making sure it was placed to be delivered earlier than planned. The order was received in great condition and my boyfriend thoroughly enjoyed it. Thank you! read more

Awesome definitely got what I paid for only thing is the hours online and on the phone varied but that was the only discrepancy I found other wise best thing I've bought in awhile and well worth it!!!!! read more

I am so impressed with the service and customer care. I order Edible Arrangements fo all my friends, family who live in many different states and have always been happy. I had one bad order and got a call the same day I wrote a complaint. The manager Penny was fantastic! She went above and beyond my expectations. She listened and made things right and I plan on continuing my traditions of ordering these tasty, special arrangements for years to come. I did not expect the quick positive response. However, it has made me feel I can trust in make each order with confidence. I use them for everything from birthday, condolences, get well soon, baby showers, bridal party, holiday parties and just to make someone smile. The app is the best to use as it saves your contacts and sends you reminders for dates of friends and families birthdays and special occasions. They have so many new items to try. I think I will give myself a order and see how the popcorn, cookies and other new goodies taste before I gift them! This is a must and considering the quality and special eye for detail worth the price. Thank you for making my life easy with the app and easy ordering. read more

Went in today with the hubby to get an arrangement for our anniversary.. The girl behind the counter was very soft spoken and somewhat clueless to what the store offered.. Every question my husband asked was was answered with "uh you have to do that online" ok so you dont have pricing? You are going to sell us products and make a product for us without knowing how to charge or make it? She told us the arrangement my husband wanted would take 30 minutes to make but came back out from the back in 5min.. We also ordered a fruit cone. Now on their wall they have a poster saying if you buy a fruit cone or smoothie you get a free one.. It doesn't have a time or day as a restriction for it.. we asked her about it and was met with "that's not available.. it's only Monday thru Friday between 2pm and 4pm" she said a bit sarcastically.. So I told her "well we are asking since you have a poster advertisement for it outside and in here.. And it doesn't say it is only between certain times." My question was met with silence as she just went in the back to get the rest of my order.. She came out and gave me our "cone" which was very over filled (the only good thing) in a plastic cup with no lid.. As me and my husband started gathering our products to leave the strawberries fell out of my cup and onto the floor.. Not once did this associate ask us if we needed a lid or offered after I clearly made a statement about not having a lid and if they provided them.. Not once did this associate apologize for them being on the floor or offered to replace them.. she just stood there watching us pick up the strawberries on the floor and throw half of them in the trash.. I even said "Gee I guess we just paid full price for half of our product." She just stood there and said "Next" to the next person in line.. Mind you it was only us and him in the store.. Never again will I waste my money or time in this place.. Fruit on my arrangement was poor quality also only way to describe it was "mushy" so definitely won't be back. read more

When I first called they pushed to up sell ! I went with an 98 dollar arrangement.. And I was so dissapointed with the Quality of fruit ! It was pretty but seriously lacking taste!! Only a few strawberry dipped in chocolate .. Called and spoke with manager and she was lacking skill and just apologized ! I would order from different location this one doesnt care about satisfactory service! read more

We could not be happier with the kindness of the delivery man. We ordered from Chicago for our friends in Mesa. Their community is gated, which we didn't know. The delivery man called and was able to get in and deliver the gift. He even called back to let us know it all went well. His kindness was very much appreciated!!! Thank you!! read more

I went here today to pick up a last minute Mother's Day gift and luckily they had several dipped strawberry options. I remembered I had a 20% off Mother's Day coupon in my email so I logged in to have it ready at check out. The cashier looked at the coupon and couldn't get it to process so I figured it was an online only coupon and decided to order online and select "pick up" at the location I was already at. The coupon wouldn't work for my online order either. At this point I asked the cashier if there was anyone available to perform an override and she went to the back to ask her manager. The cashier came right back out and said "my manager said we can't perform overrides due to the holiday" you mean Mother's Day? You can't accept a Mother's Day coupon that was sent out not even 24 hours ago because of the holiday, Mother's Day!? That doesn't make any sense, which is what I told the cashier and she nervously shrugged her shoulders. I understand it's not her fault but come on- who wouldn't perform an override on something that is clearly an error and upsetting the consumer. If I hadn't procrastinated in Mother's Day myself, I wouldn't have paid $60 for strawberries when they really should have been $48 with my coupon! read more

Edible Arrangements - Coupon they wouldn't accept. - Gift Shops Near Me - Mesa, Arizona

Ordered this arrangement for my mom for Christmas. It was delivered Christmas Eve...just in time for family dinner!! It was awesome!

I am in awe with Edible Arrangements. Time and time again, I have ordered arrangements to uplift and inspire. Yesterday, one of their marquee arrangements arrived at a friend's home who is fighting the good fight against cancer. In the heat of the battle, I received a pic of him with a great big smile, seated behind this stunning arrangement. Today, I received yet another message--"We are STILL enjoying this incredible and yummy gift!" Mission accomplished. Goodbye flowers-- Rest In Peace. And thank you for the incredible service and delivery, Edible Arrangements! read more

I ordered online and pick Gilbert location since this one has shitty reviews well it still sent it to this location! They sent the order without the 3 balloons missing so when my husband called and they said "we wont deliver them you can come pick them up if you want." HORRIBLE CUSTOMER SERVICE ! WE WILL NEVER ORDER FROM ANY OF THERE LOCATION AGAIN! WE WILL STICK TO FLOWERS !! Stay away ! If you really want some you tube how to make your own SUPER EASY :) read more

This was a special thank-you basket for colleagues two-time zones over. Timely, efficient service! My colleagues were delighted.

Even though there was a glitch with the quality of some of the fruit in the first order, the store went above and beyond to make things right. Happy sender and happy gift recipient here. read more

My boyfriend surprised me with an arrangement 3 of the things weren't even with it... I had no idea until he asked at about 8pm when he got home... not to mention the delivery guy was rude and said "it would of been easier if your apartments had a map..." like I said IT WAS A SURPRISE. and these people suck.... we've done so much service with them and each time there's SOMETHING missing but we normally pick up so we get what we ordered. Won't ever do business with these guys again. read more