We have ordered from this store many times over the past six years, and all was well until recently.
We always order gift arrangements for my in-laws for birthdays, Mother's Day, Father's Day, etc. We always use the Edible Arrangements website to order as we live about two hours away, and recently, the store in Johnson City has not followed the website's delivery dates and delivery charges. Today, we ordered a Father's Day arrangement for $59.99, with a $5.99 delivery fee set forth by the website, for the arrangement to be delivered on Father's Day. Shortly after we placed the order, we got a call that the order will not only not be delivered to my father-in-law on Father's Day because "we are short-staffed", but there is now a NEW rule that the minimum acceptable order is $75 or more, and the delivery charge will be $24.99 (we have never been required to order an arrangement that large before) because my in-laws live in Blountville, which is, indeed, in their delivery area.
It's like the manager is making up the rules as they go instead of following the Edible Arrangement website pricing. Has there been a change in managers recently? Because we have not had problems until this year, and being "short-staffed" on Father's Day seems shortsighted.
Suggestion: If you're not going to follow the pricing set by the website and the delivery dates the website offers, then don't accept orders through the website. But this EA lost a regular customer today. read more