I placed a order for chocolate covered strawberries for my girlfriend the website states the package will be delivered today it's 5:41 pm I have called the store multiple times with no answer to my question as to when the delivery will be made . I ordered 1 item and I have wait a entire day just to receive the item not to mention I paid $60 for these strawberries which I'm still waiting on ... save your self the time and just buy this stuff your self never again will I order from them read more

Edible Arrangements - Save your money and time just make the stuff your self - Gift Shops Near Me - Durham, North Carolina

The lack of customer service skills at the Durham store is absolutely mind blowing. I placed an order online to be delivered at a location that was literally not even a mile up the road from this store. It had been "out for delivery" at 1:30p and did not arrive before the person I ordered it for left for work at 6pm. When I called the store, I was constantly interrupted and put on hold before I got a single word out. The "manager" finally picked up the phone and tried to lecture me, saying I should've picked the delivery time. I tried to tell her that it didn't give me that option and was .once again, cut off. I ended up having to meet the delivery person myself for my order. read more

I received a beautiful Edible Arrangements bouquet. I was recently released from the hospital and a friend gifted me with one. Everything I was received was extremely fresh, and the young man that did the delivery was so nice. I would definitely recommend them when seeking out an unexpected gift for someone, or just treating yourself to something nice read more

Edible Arrangements - a variety of fruit in a basket - Gift Shops Near Me - Durham, North Carolina

We send these to family and friends for Christmas, or to folks recovering from surgeries or recuperating from hospitalization. We've never had anyone who wasn't thrilled to receive an arrangement. It can't be a total surprise sometimes, as you need to know the phone number of the recipient, and make sure they'll be home, but the quality of the fruit and chocolate is always good. read more

Good experience, I didn't know or think that the recipient wouldn't be home. This made delivery a little hard. The store of course does not want to leave this on their doorstep and attempted several times. We worked together I found out when she would be home and he offered to personally take it over again at the end of his day. Let's say my friend and her daughters were happy campers! Thank you read more

Very disappointed with my experience. I order something to try to help a person that was going trough some health issues and they couldn't find her apartment. So they called her few times to come and get at the parking lot.. well if she is sick she is probably sleeping.. but if you pay to have deliver the person should be able to go to her door and have deliver. So they said that after trying 4 times witch I don't believe they said the were cancelling my order and guess what.. refund only 25% of the order not including delivery or taxes. What a joke. We try to make a person feel better and get screw. read more

They made a mistake with my order and it was extremely complicated for them to fix it or reinburse the difference, not to say there was a lady that was kind of rude and intolerant. I'd like to think that this is because of Valentine's day, but Edible Arrangements in general has made many mistakes in the past (including the delivery of bad strawberries and very wet and broken chocolate fruit) - I stayed away for over two years and decided to give them a try again but they lost my trust just as before. read more

My cousin's bridal shower was made so much more special by the Edible Arrangement staff. The customer service person helped me pick out the best arrangement for my occasion. The fruit was beautiful and fresh. Thank you for making the day extra special. read more

Terrible customer experience. Called to check on the status of my order and the guy on the other line seemed pretty annoyed or clueless. He went on to rattle that he had a slew of other orders to fill out. That's not really my concern after I paid $100 plus, I don't care how much you're backlogged or busy, hire extra hands if you can't handle the capacity. Honestly, this place is a joke, take your dollars elsewhere if you can read more

I received an arrangement for my birthday which was today. I must say that the fruit was fresh and beautifully arranged BUT the service and delivery were dismal. If you are planning to use this location, only do a "pick up". This morning the delivery people came to my house when I wasn't home. The card left at my front door stated that they came at 11:43am. I came home at 11:55am and called the cell phone of the delivery person immediately. I was told she could/would not come back because she was "back in Durham." Goodness knows how she got there that fast! I asked if they could redeliver today and I was told, "No." When I asked if I could schedule a time for tomorrow I was told, "No" once again because they only deliver when they are "in the area." I know that the person that sent me the gift paid for delivery, but it was all for naught as I had to go and pick up the arrangement myself. I will never use this establishment again nor will I recommend it to anyone. read more

THE WORSE EXPERIENCE I HAVE EVER HAD WITH EDIBLE ARRANGEMENTS AT THE 5832 Fayetteville Rd location!!!! I placed my order close to two week before Valentine's Day the place they were suppose to deliver my order to was less than 5 miles down the street. I called the day before to make sure my order would arrive during the day and the lady over the phone assured me it would. On Valentine's Day I started calling at 1pm wondering why my $160 arrangements hadn't arrived as promised. Danielle which is suppose to be a district manager didn't seem empathetic and didn't even apologize. My order never came without any explanation and I'm left to try to figure out what to do for my girlfriend for Valentine's Day. I was suppose to receive a call back and never did. I called them and requested a refund. I WILL NEVER ORDER FROM THIS LOCATION AGAIN. If you are ordering for a special occasion you may want to look at other edible arrangements locations. This location is a franchise location and they don't follow the same business plan as the other corporate locations. We also placed an order at the edible arrangements in Burlington which arrived on time and was greatly appreciated!! read more

I called the mf to play my order and tell me why his ass was rude asf all I told his ass is that I wanted to place a order and this nigga talking bout some damn $150 for a small so I was online it said $90 something and he was rude saying some well do it online then and hung up that's some bad ass service he needs to get fucking fired read more

I received a call from an employee asking how I enjoyed my delivery that I received last week. I told her that I didn't receive one and asked when and where it was delivered to. She gave me the address of where it was delivered, told me who it was from, AND read the card. I texted my boyfriend to say thanks, but to also inform him that I hadn't received it. Next thing I know, I get another call from the lady apologizing for the previous call lol..The delivery was for today..my birthday.. Needless to say my bf was pissed. read more

Very disappointed. Ordered 2 arrangements and they left the handwritten cards off so the people receiving the items had no clue who sent them. Ugh!!!!!! read more