The quality of care you will receive is minimal. The wait time to see a physician at best is 1 to 2…read morehours or more. I gave this office a chance thinking it was a one time deal but after three and four visits, and no change I went and found another physician. I am very happy with my new doctor.

I can for a yearly physical it did not take me long. I spoke with the nurse practitioner. She was…read morevery well knowledged about her skill set, which will make me really feel comfortable. I have been going to Dr. Lily and associates for the past seven years I would recommend them all the time.

Type of care and quality of care. Dr. Berard and his associate Sr. Francis really know their…read morepatients and their expertise. You're lucky if you get an appointment with them...definitely wait for it.

Dr. Berard is an excellent physician - for all of the reasons others have mentioned below. I am in…read moremy mid-fortes and have been a patient for 20 years. It is an hour drive for me to see him, but I think it's worth it. I have had many difficult issues to diagnose issues over the years - and he is patient, knowledgeable, and answers my questions without rushing me. As others have noted, this sometimes does cause wait times, but once he is with you, he is focused on you (I build the wait time into my schedule whenever I go in). His medical assistants and lab staff are also really quality professionals. Since being acquired by Adventist Group, it is true that the front desk staff quality has diminished. I am not sure why -- several have been there for years. But it is true that when you call, the wait time can be extensive and the staff seem annoyed to have to answer the phone and generally frustrated by work-related tasks. While sitting in the waiting room, I have observed the front desk staff place patients on hold for up to five minutes, so that they could finish personal conversations about non-work related issues (e.g., dating, celebrity gossip, etc.). I would suggest a review of the front desk staff - I think better quality staff could be found.

YALL! LISTEN TO THE REVIEWS ON GOOGLE! DO NOT COME HERE UNLESS YOU ARE DYING! even then idk why you…read morewould trust these people. they are shady, always telling you about charges AT THE END, rude and confrontational and absolutely delusional. Storytime: I am in education field and came to get my Medical Evaluation paperwork filled out. I came on 05/04/24 a Saturday to get the form filled out. There was one portion on the form the Tuberculosis test which was a shot in my arm that needed to be checked in 2 days then the form would be completed. sidenote: my problem is NOT with the policy itself but with the fact that i was not informed of this policy until AFTER paying my original copay and AFTER being seen the second time on 05/07/24. So, I come in like I was told, without making an appointment, LIKE I WAS TOLD, and once I arrive they are telling me it will be over an hour wait. Comical, because I had to return to work, so I begged the receptionist and nurse there to get me seen since it would take 2 seconds to view my results and sign my paper, so thats what happened. I was sooooo happy and felt like this would be a great day. Unfortunately, after seeing the nurse practitioner, I was told to get my signed paper from the receptionist who THEN told me I was due ANOTHER copay like I said, if this is you alls policy I cant change that.... HOWEVER WHY WOULD U NOT TELL ME THIS BEFORE? can you even do that? see someone and then make up a fee after????? since i didnt even have my purse because why would I? They said they would bill me, so im pissed. i get the form and go. to make matters worse the form wasnt complete so I had to go back in after viewing it in the car. upon doing so, some gay male with a light skin tone, decided to repeat everything the polite receptionist had already said. re-telling me id be billed, retelling me their dumb policy as if i didnt already hear this AND holding my now completed paperwork. adding in i "need to lose my attitude" and "watch my mouth" SIR GIVE ME MY PAPER SO I CAN LEAVE lol. like he really took it upon himself to speak to me unprovoked, i didnt ask any more questions nor was I rude to the receptionist. meaning there was no reason for him to input his 2cents. he definitely needs to be removed from anything with customer service immediately. Came to me with IMMEDIATE disrespect and SASS and was shocked when I matched energy. Like sister girl YOU are at work not the club. watch YOUR mouth Holding my paper as if he had ANY reason to touch them at all. Then proceeding to run his mouth as I was leaving just ghetto. And all this because the receptionist, nor the nurse, nor the doctor communicated that there would be a second doctor visit, resulting in a second copay. Am I wrong or is that not something that should be stated prior to the FIRST appointment?! "Even though youre paying your copay today, because of the tuberculosis shot need for your form you will have to pay again when you return" BASIC customer service and communication! Anyways, don't go here, theres so many other places.

Whoever you have answering the phones and taking appointments is rude and does not seem to be all…read morethere. First I called and was immediately hung up on. I called again and asked if they they took appointments over the phone. He asked if I was a patient and I said no. He then says I need to be seen before I can make an appointment. Well... yeah, thats why I need an appointment, to be seen by a doctor. I decided to move on. If this is what getting an appointment is like I have no faith in the rest of it.

DON'T DO IT!! DON'T GO HERE! Booked an appointment to come the first of the year from groupon…read more Nothing on their site or on the Groupon that said they would NOT be available. I'm thinking "How convenient! And right after the celebration of the new year." Figured it would be great to start off my new year with a vitamin IV. Despite their already terrible rating and numerous amounts of negative reviews (check Groupon - of course they aren't going to put the negative reviews on their website) I decided to give them a chance as they are right here by my house. Before I leave, I check my Groupon, appointment is still set and I received a confirmation via email the day I purchased it telling me my appointment was confirmed. Checked the website for operation hours and their Groupon calendar which still showed open slots for the day. I'm in the clear! Oh was I wrong! As you can tell my my photos, my appointment is at 9:00. I'm here at 8:50. I call to confirm how to get in the building. 1st call, no answer. 2nd call, she answers and you can tell she (?) just woke up. Me: Hi, I have an appointment with you all at 9:00 and I'm checking to see how to get in the building. Her (?): What! Who makes an appointment for today?! It's a holiday! Who made your appointment? Me: I made my appointment online via your Groupon! I was about to make it via your website which shows an open schedule as well! Her (?): Groupon is a 3rd party site! We don't have control over that! Now, what you're not gonna do is play me as a fool. I use Groupon for my own business, as a business you have complete control of your schedule. You are notified when people purchase and their appointments. You're given access to their information so if you must cancel you can. So let's not play dumb, it's the first of the year. Terrible customer service!! If you must go please don't pay full price! If you can come to this location you can go to the other IV location in Bowie! It's not far from here!! Please read their Groupon reviews and go elsewhere! Wish I would have listened. I read that it take 20 mins to complete an appointment with them so I took 20 mins I should have been in my appointment getting my service I planned and paid for. Trashe! Trash! Trash!

I've been coming here since December for the weight-loss program and I've been seeing results! Dr…read more Graham listened to the issues I was having but honestly you as the patient HAVE to do the work! The weight doesn't magically come off if you don't put in the effort. The facility is clean and the staff are professional and proficient.

This office wait time is just as bad as the Berwyn Heights location.read more

Dr. Cha is excellent. The office staff is unresponsive and not that friendly. Daytime trash TV is…read moreshown which seems inappropriate for a pediatric office, you'd think they would have cartoons or something on for the kids.

Great physician. Appointments are easy to make. She listens and gives appropriate outcomesread more

I like Dr. Keshav a lot but I've decided to find another doctor…read more It's like pulling teeth to get my meds reupped -- and no, these are not addictive-type meds. It adds enough stress to my life that it seems the opposite of healthy! I know doctors have to cover themselves for liability reasons but sheesh. Four stars because she's in many ways a good doctor. It would be 2 stars if I factored in dealing with the gentleman in reception. I feel worse, not better, after these interactions. I realized that is the opposite of how I want to feel, especially during stressful times in my life. It just adds one more layer of stress.

The appointment is scheduled at 4pm. I was 10 minutes early. Arrived at 3:50pm. Check in and waited…read moreduring the lobby for 40 minutes. When I asked the front desk. Her response was my doctor was still taking care of the PREVIOUS PATIENT. It is 4:40pm and you are telling me my doctor still isn't available. The front desk even dared to say you ONLY waited for 30 minutes. Would never come back to this place again. Very rude, disrespectful and unprofessional. I would give 0 stars if I could

My son came down with a fever, and my pediatrician recommended a visit to urgent care. This…read morelocation is the closest to our house so we gave it a try. Once inside I learned that you can schedule an appointment in advance if needed. Registration is to be done online via a QR code. Because my need was outside of the norm, a receptionist assisted with registration. I could tell that they were new, as many mistakes were made, from entering myself in the system rather than my child, failure to ask for my insurance card, and having to repeat/enter information in several times. I appreciate the need to learn; however, at some point it would have been helpful for someone else to take over (eventually they did). Once taken back, the RN that assisted us was super kind and gentle with our son. He took the time to answer any questions that we had. The NP was kind and listened to our concerns. We were advised we would receive a follow up call, as of late (it's been 5 days) and that hasn't occurred. Overall, I was really pleased with my experience, at PM. The location is close to my home, I can make an appointment if needed, the staff are kind, the location is clean and they did a great job caring for my kid.

My baby boy had a rash break out and I had no idea what it was. His father took him here before and…read moretold me to take him to this urgent care vs the one close to home. This place was quiet and clean. If you have a problem with the QR code for intake the sweet young lady at the desk will assist you on her computer. I went at ten o clock at night and they had a couple of families with their little ones. They were called so fast. Our time came quickly after being admitted in the system and paying my co-pay. The staff was nice. The doctor was awesome. Compassionate, knowledgeable, gentle and understanding. I can't think of another urgent care I will take my babies. I'm glad they exist! Plus the hours are parent minded. They get we may need help 10 at night or later. Thank you!