It's a great place, good food but a terrible nail tech. My mother at 95 loves it there hut she a…read morefew other women are looking outside of the place to have their nails done. My dog could give a better manicure! This is one of the few things these ladies enjoy!

From the owner: Brightview Towson assisted living and dementia care residents experience possibilities,…read moreindependence, and choice. Discover your most fulfilling life in the heart of Towson, where you'll have easy access to restaurants, shops, the Baltimore County Public Library, and cultural events at Towson University. It's like living in a beautiful boutique resort, but this lifestyle comes with extraordinary care from experienced associates. Easy to get to from the Baltimore beltway and I-83 means it's easy for your family to come and visit. With our Towson Assisted Living, Dementia Care, and specialized Enhanced Assisted Living Care options for more extensive assisted living care; you'll get the care you need while living a vibrant life in our urban Towson assisted living communities!

This is retirement home is not good at all. They are very rude and disrespectful. I would not…read morerecommend at all. The staff is very unorganized people get their food really late. Some people don't eat for almost two hours. They have mice running around and are okay with sticker traps having mice on them where the residents have to sit and eat. The management is poor, the staff is not professional they do not dress professionally or act in such a good character. Honestly save your time. Do some research because the way they act is ridiculous and I hope not one experiences it.

My 99 year old mother has been there for 8 years. The staff is attentive, helpful and respectful…read more My mother's only complaint is the food which could be improved.

We moved my dad into Arden Courts, Towson in October 2021, from a recent stay in a hospital for…read moreevaluation of his dementia. Overall, the facility is nice, it's clean, and there are activities that help many of the patients. The PT that comes in to help the residents is the best. However, when we applied, they happily came to our residence to get the non refundable "administrative fee" of $4k, paperwork and a few personal belongings. We were new to this, which they knew. We were never given a list of things to bring for my dad to help out, such as how much clothing, and what type of clothing, toothbrushes, razors, shoes etc. We were never told what to expect or how to communicate concerns. They did not shave my dad or groom him on a regular basis. My mom would bring his electric razor to shave him when she visited. Their beds are twin beds, close to the floor but are not hospital beds and don't have side railings. They medicate per a part time Doctor and part time Psychiatrist with no communications to the family. At one point my dad was so over medicated, he couldn't hold his head up and could barely eat. The mental health med, prescribed by the psychiatrist without any knowledge to us, is very strong. It was stopped once we questioned why it was being given. Be prepared to pay additional fees each month. The staff, while pleasant, are always on their personal cell phones not paying attention to patients. The Director has an extremely passive aggressive communication. Anything that happens is never her fault. The blame is frequently reversed or pushed elsewhere. It took us weeks to get a caregivers meeting scheduled. Weeks went by with no communication regarding the meeting. Once the meeting occurred it was the Director and the head nurse. No Doctor, no psychiatrist no other individuals. At this point, we are moving my dad. The Director has made repeated calls to the rehab facility and my mom requesting to evaluate him to bring him back. There are other facilities. This place may work great for some people. It's not for us. We wished to be involved in my dads care and visited many times a week. There just seems to be minimal coverage which is really tough on the staff that is there.

Beautiful living areas. very homey, all the staff is nice. Kay is great.read more

Mice Mice Mice...all I can say. Mice in the bed, Mice in the kitchen, Mice in resident's rooms,…read moreMice in the dining room

Why am I the only one reviewing Mercy Ridge? This place is fire! I had the pleasure of attending…read morea birthday brunch for my friend who was turning 90. Yes, 90. It's the new 60. The brunch buffet was incredible. Everything was displayed so elegantly in a private room and the tables were decorated nicely. Each brunch item, complete with Mimosas, was absolutely delicious. MR outdoes itself each time I'm there. When it comes to food service and hospitality, they are leading the way.

Such a wonderful senior living experience. The staff are kind, professional and always so helpful…read more The facility is just lovely!

I want to begin by stating that the nursing care I received at Mays Chapel was compassionate and…read moreexcellent. My praise for them, ends there. I had a stroke. Physical therapy told my husband and I that I would never walk again and stated that I really neededto be trained to live in a wheelchair. To make a long story Short, I am now an outpatient physical therapy. Though I spend time in a wheelchair, I am learning to walk and will be able to do so with a walker independently. Additionally, the medical Director came to my husband and I and told us that I was dying, and should be placed on hospice. that was two years ago. All of my doctors are completely confused as to why he would've came to that conclusion. When we refused hospice, and refused to accept that I could not be taught more independent living, they discharged me. The facility itself is beautiful. It is clean and well-managed. However, they did not provide what I needed from them. Have they done so, I believe that I would be further along than I am now. Again, the good news is that I am progressing dramatically at this point.

After my 90+-year-old mother was hospitalized months ago, the hospital recommended that she not…read moreimmediately return to her assisted living facility, but instead, they said that she should go to a rehabilitation facility. It was arranged for her to go to Lorien Mays Chapel. I am writing to tell you that Lorien Mays Chapel was very disappointing and that my mother dramatically deteriorated there. Although they say the right things and have a lot of staff with all sorts of titles, they are really not set up to manage elderly women with dementia. They put her on a vigorous regimen of PT and OT which wore her out and there appeared to be a complete disconnect between their administrative staff like the dietician and their floor staff. In fact, the latter were more concerned about their break times and getting food from the small luncheonette there than with my mother. Lorien Mays Chapel has a good reputation and I think that for relatively healthy young to middle aged men or women who just need a little PT or OT, it is probably fine. However, for older individuals who need more care and attention, in addition to PT and OT, Lorien is not the place to send them. Seeing my mother deteriorate so quickly at Lorien, we managed to get her out of there relatively quickly - weak, very disoriented, and on oxygen 24/7. After returning back to her assisted living facility where they are better setup for her issues, she is much stronger and active again.

Thank you to the most caring staff from caregivers, management and all the support staff.Just spent…read morea week visiting with parent living in memory care there. As a healthcare provider myself- and seen many healthcare settings- this is a top notch place where the caregivers, activities director, management and everyone treat the residents as part of their own family. amazingly supportive, detail oriented, creative staff!! highly recommend this place. thank you for your excellence!!!

My brother-in-law was at Symphony Manor for almost 2 years. EVERYDAY he got extraordinary care at…read moreevery level. This is a place where staff took the time to get to know him (He had had a stroke), found out his needs, and loved him. He made special relationships there and I will forever be grateful for the way that Symphony treated someone I loved.

My loved one was referred to this organization for continued care after being discharged from the…read morehospital. As the sole caregiver and biggest advocate for my loved one, I requested additional support services. After repeated requests from myself and one kind staff member, some (not all) of the additional support requested was approved. To make a long story short, the so called health care professionals caused tremendous damage and suffering which I cannot discuss in detail. Although there were a couple good encounters with staff, these are far overshadowed by the numerous issues. First, there was the poor and pushy communication of the physical therapist assigned. Second, the occupational therapist sent to help is seriously lacking experience in dealing with patients that have cognitive impairment, she also lacks compassion, and has no common sense. I would strongly recommend using another company for your loved ones care. I DO NOT trust this organization or the workers to do anything for me or my loved ones. I almost forgot to mention that other staff came to my home and lied in front of my face about their actions as if I would believe anything they say. Please do yourself a favor and go with another provider.

Awesome Caregiver who is willing and ready to achieve I have a chance to provide a healthy and…read morequality lifestyle for seniors