I really like this location! The parking is a little funky but they have a pretty good selection…read moreand are flexible with pickups as long as they're within a week. They also have sales as well! The best part about the last time I visited was GARY!!! He's hilarious and so helpful and nice he made my whole experience easy and a pleasure :)

Employees were very nice and helpful also.. I found out they had two levels first and second…read morefloor.. and a very nice selection of furniture and other household items along with some used tools in construction supplies of different sorts

My mother lived at North Oaks (including in the Autumn Ridge [Assisted Living] section) from late…read moreApril of 2014 until her death in late October of this year. She was in the Independent Living section during her first nearly-three years, and that's where the majority of problems transpired. There was a significant unresponsiveness of "in charge" personnel on multiple occasions: #1: One time my mother fell in her apartment and fractured her wrist. She called me and I got the Security guy to go up there, and he had an aide sent to my mother's apartment - but even though I'd already arranged for my nephew to go there and take my mother to the hospital, the aide *refused* to wait (a short while) until he arrived. #2: Another time, an aide forgot to go to my mother's apartment to dispense her medications (fortunately I was able to get a nurse from the Assisted Living section to go to my mother's apartment). #3: Another time, an aide became angry that my mother had already taken her pills before the aide's arrival (my mother had waited much longer than usual), and the aide - in retribution - didn't dispense my mother's next pill (which was *dangerous*) and she also didn't put out my mother's lunch foods (the latter needed to be done temporarily because my mother's broken wrist hadn't yet healed). Fortunately that aide was fired - but another time, the aide never went to my mother's apartment to dispense the morning pills. #4: My mother was erroneously billed for several things and multiple people kept refusing to delete those charges from her monthly bill (I handled all of those things - but the amount of time and effort required to contend with all of that was absolutely inexcusable). North Oaks has been under new management for more than a year and the situation seems to have improved - and admittedly it's probably a better place than many other facilities, which is why I'm giving four stars when otherwise I'd only give three. Meanwhile; during the 6 2/3 years that my mother lived in the Assisted Living section, there was a significant shortage of personnel during much of that time and a significant turnover of senior staff - although to be fair, covid had commenced about 3 1/2 years prior to my mother's death and therefore the former situation was typical everywhere. A few of the nurses worked there for a long time and they were wonderful. However; the ongoing staff shortage necessitated my needing to hire private aides ten hours/day for about the last 2 1/2 years of my mother's life, because it wasn't safe for her to be left alone for most of 24 hours/day - and she'd fallen in her room and broken her hip when left unattended for several hours before I'd hired the private aides (and I'm still devastated to remember that she was crying out for help and it took eons for someone to respond), so that was the precipitating factor in needing to hire private aides. Needless to say, the cost of those aides was exorbitant when combined with the cost of the facility.

My grandparents moved here and had an absolutely horrible experience. From the moving process, to…read morehaving property stolen, to being uprooted for renovations and moved into a dysfunctional apartment, to the abusive dining staff (only in the early morning when the families aren't around to witness - but I did), to the management that puts residents off expecting they'll forget the problems or just give up because they're old... this place is the pits. Living there was hell for my grandparents and certainly not a welcome experience in their late stage of life. North Oaks does a very good sales pitch and presented quite well but after the money is in the bank, the contract's signed, and a few months into the daily life their true colors start to show. After moving out. receiving back their "return-of-capital" returned took an excessively long time and required much follow up. Moving into this property was my grandparents' final plan. The stress that living there caused gave my grandfather health issues and lowered their quality of life. We wound up moving them to another (IMO far better run and significantly cheaper) retirement center at their request despite the cost and hassle because the conditions wound up being too hard for them there. Moving again caused them further hardship. Be very wary when considering this property for a loved one. Things aren't always how they appear to be from the outside.

Living at Augsburg for the last 4 years has been a wonderful…read moreexperience. People are really kind and friendly and it just feels like home. There is a lot of laughter and greetings when I walk down the halls past doors that open to really amazing apartments - It's community. I'm excited about our new food plan that is now in place and am patiently waiting for the completion of the new bistro and the welcoming entrance into our main building. No doubt it's a good place to visit, but the very best place to live.

For the assisted living side. Pretty on the outside ugly on the inside. My experience with touring…read morethis facility was awful. The director of sales - Kenny ? AWFUL. The director of nursing was very pleasant and personable. She gave us a good tour and explained everything very thoroughly which was nice. But I went to tour with my father and the rooms are small and don't have closets. I was still willing to move my father there due to the urgency, and because of how accommodating the director of nursing was. Kenny just pushed us off to her saying he had another client, and talked more about himself than the facility or residents. Then when I followed up about a week later and email questions he called me and stated he didn't have time to answer the questions because he's way too busy. Wow! Anything would've been better than saying that to me. I'm busy too! But saying you're too busy to answer a question about my loved ones care and pricing of your facility is disgusting and rude especially coming from a Veteran. Don't even waste your time, gas or money here! And if the facility is seeing this, give the director of nursing a raise !

Khashy and Nicole's team at Ma Maison gets an A+ in my book. Took my dad in during a critical time…read moreand made him feel like family until the end of his life. Tried 2 other big corporate facilities in the area and Ma Maison was the only one that truly made us feel as though he was really part of a family. Smaller houses with less than a dozen residents each made our experience there during the end of his life memorable. I'm grateful for the care and personal attention my father received and recommend that you consider Ma Maison before shelling out the big bucks to a bigger (and IMHO less "personable") facility. Even my teenage son said that he felt the caregivers at MaMaison were nicer to his grandfather than at the other 2 facilities he lived at over the last 2 years!

My family can't say enough good things about Ma Maison. Mom previously resided in a small private…read moreroom in a large, high end facility with a good commons area and impressive dining facility. After about 9 months, she needed more help and that help was not there (even though she had been moved to the lowest level on the 3 Level care ladder). Yes, she had a pendant/call button but the response was VERY poor. She constantly complained and the family finally monitored the call response and the response time was often hours (no kidding). It was a good place as long as you could handle your own bathroom needs and could get out of bed and were generally able to navigate without help. Ma Maison is a small, home type facility with about 15 residents in each of 3 homes. Bedrooms are situated around a common area that is used for dining, TV viewing, recreation, etc. When not sleeping, Mom was almost always moved into that common area and not left alone in her room. The staff interacted very well with the residents. They have a similar problem with staff turnover that all of the other Assisted Living facilities have but the owner is a "hands on" person who knows his staff as well as the residents. I was a little surprised when I first walked into the place after being used to the more high end facility, but that quickly faded. It's clean and well run and you can't go wrong in placing your loved one there. Overall, I would say our experience was pushing a 5 on a 5 star rating.

Visited a patient at this facility today and was disappointed to see how raggedy and worn the…read morefacility/furniture appeared. But I think what was most disappointing/concerning was the appearance of the lunch that was served to the patient. Appeared totally unappetizing and inedible.......really just a plate of maybe mashed sweet potato (?) or carrots(?) and potatos (?)....didn't appear to be any protein and some broken up crackers??!!! How is this acceptable? The two staff people I encountered during my 2 hour visit seemed very pleasant.

This morning I popped up at this location to inquire about a tour. I met the front desk specialist,…read moreDetria, who was so pleasant. I also had the pleasure of meeting Noely and Diamond, both of whom took the opportunity and time out of their busy day to meet with me and acclimate me to the services Autumn Lake provides. Noely asked detailed questions regarding my mom and her needs which was greatly appreciated. I was met with such warmth, kindness, and patience from the team. This facility is OUTSTANDING and the lobby mirrors a hotel. My sincerest apologies team. I could've saved you all time by advising that my mom required hemodialysis, but it was such a pleasure meeting the three wonderful ladies. I can tell that they are passionate about their work and care. Noely took the time to reach out to a sister facility that could accommodate my mom's needs and I am forever grateful. She gave me such reassurance which is invaluable for caregivers. I would encourage anyone in need of care for a loved one to come in and visit this facility.