The dealership may be good but the mechanic who worked on my wife's car SUCKS Took it in for a…read morerecall for rear bolt got it back. Found left caliber hanger still on vehicle. A month later called cause making noise come to find out the mechanic never tightened the BRAKE caliber bolt, so it came loose which caused damage to rim. I would not take anything to be worked on to this dealership.

The service department was great. Tara ( front desk) squeezed me in at the end of the day because…read morethey had had a cancellation and got me set up right away. Tyler and Steven diagnosed the problem and fixed it so that I could still drive to Blowing Rock this weekend and be safe in my vehicle. Tyler especially spent extra time explaining what had happened and seemed concerned that everything worked well. Thank you very much service dept! We will be back!

Literally THE WORST customer service I have ever experienced. If I could give them 0 stars, I…read morewould. I was in an accident back in July, took my car there to get it fixed. After two weeks, I picked up and noticed my rearview mirror piece was missing to my car. Nobody should've been in my vehicle considering all the damage was to the OUTSIDE of my vehicle. I noticed the mirror broken, went back inside and they told me they'd order it. Here we are 5 MONTHS LATER with no part. They've given me the run around this entire time telling me they ordered it, held it for 4 weeks, tried to contact me (which they did NOT), and they'd reorder. If I hadn't heard from them by Tuesday, to call. So I did, she wasn't there of course. So today I called AGAIN, highly irritated, they hung up on me twice after trying to talk over me and refused to fix the piece of my mirror that they broke. I will NEVER recommend this business to anyone I know & will NEVER take any vehicle I own in life back to these people. The lady at the front is a BITCH just like I told her over the phone.

Just got done with my last oil change there. Took it in to get the state inspection done. They…read moretell me my 2021 truck doesn't have a muffler. It's a diesel, and there are no modes out yet, so it's stock. I told Jennifer there in service, that it's a diesel not gas and it has the Def system. It's a special set up. Then all sarcastic she offers to put it on a lift and show me. I called the dealership where I bought it as I'm waiting miraculously they print off the drawings and said they messed up. Clueless.

Three times into service to fix one problem - Cost $4,500…read more Had my Husband's 2015 Acadia in for the same problem not once; not twice; but three times. With this time we'll be up to $4500 - $4700 in repairs ALL for the same problem that it was brought in for. They take NO responsibility for not diagnosing it correctly the first or the second time and the dealership would not share in the cost of the third repair in any way. When you get put on hold when you call them, their message is that "they diagnose the problem the first time". What irony! I am so disappointed in how little they're willing to stand up for their own shortcomings and do the right thing. When we asked for a loaner -- sorry we just don't have any - you'll have to enjoy being carless. After I posted this review . . . Sometimes people and businesses do the right thing. I'm a BIG believer in win-win situations. Marc Hellman from OBX Chevrolet just called and agreed to take care of approximately 1/3 of the cost for this third repair, which I consider fair.

OIL CHANGE SCAM/ RIPOFF ALERT! Unfortunately, I have to go to dealers for my oil changes. These…read moreguys add in an additive that I DO NOT NEED, WAS NOT ASKED IF I WANTED and REFUSED TO TAKE IT OFF MY BILL. This additive is fine IF YOU NEED IT, which I do not. I was not informed that they would be adding it, they just do (or don't, there really is no way to tell) and throw the $20. upsell charge on your bill, then when I asked about it, I was told "Oh, we put that in every oil change we do" well good for you, adding services or upsells without asking is, in my mind, criminal... here it is- we did this stuff that you didn't ask for, PAY ME. That overshadows the experience completely, which was good. Why you dealers and shops have to do such shady stuff is the exact reason mechanics have a terrible reputation.

I went to Feyer Ford service center with my F-150 because I thought a dealers service center would…read moreprovide a more professional service. The bill was 2,300$ for just labor. I noticed scratches in two different places on the front of my truck. After speaking with the service manager I was told would they "would do nothing about the scratches and they had sign in the shop saying not responsible for accidents." You will NOT receive a professional service using this dealer. Avoid Feyer Ford's service center if you want professional work done, go elsewhere.

10.5 hours of driving for a car that the dealer neglected to mention had a motor knock; also didn't…read morehave a working temp adjustment for the passenger (although much less of an oversight than the aforementioned). I was very clear on needing absolutely any information before we made the drive. He assured me the vehicle had been through his service techs without any issues, even a final look over the day before. But when I got there, they weren't surprised by the motor ticking. His service advisor told me that it's normal, many of their Fords are known for that same sound. After looking up IS 350 engine problems, this is a $1900+ fix. They thought after our long drive (oh, and I'm 6 months pregnant), that I wouldn't leave without that car. So very deceptive. It's too bad I have to even put a 1 star on this site for the review.

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!

RK Chevy has an amazing team! The guys were cool too but I was assisted by a team of ladies, and…read moretheir cohesion was awesome. I was assisted and drove a few rides with Ilham, she was so wonderful, knowledgeable, and a variety of other great things. She takes her time and focuses on her customer, what we want, and how she can make sure that we had it. I got a new Trailblazer and it's a dream! So grateful for Ilham, Fatima, and the entire team. 5 stars and we will return when we're ready to trade out the Traverse!

Five stars aren't enough for the team at RK Chevrolet!…read more After a string of disappointing experiences trying to find a reliable used car for my child, I was starting to lose hope. That changed the moment I spoke with Moustafa, the sales manager. I explained exactly what I was looking for, and he was refreshingly honest--he let me know it might be tough, but not impossible. Although they didn't have anything at the time, he promised to keep an eye out. Just two days later, I got a text: "I think I found the one." A trade-in had just come in, and he thought it could be the perfect fit. I headed over after work and was introduced to Doug Whitmore, the sales rep who made the entire experience an absolute pleasure. Doug was funny, kind, genuine, and incredibly easy to work with. He made what is usually a stressful process feel simple and even enjoyable. If you're in the market for a new Chevrolet or a dependable used car, do yourself a favor and reach out to Doug Whitmore at RK Chevrolet. He's a true professional who genuinely cares, and I'm confident you'll drive away just as satisfied as I did