On 2/11/2025, I dropped off my vehicle via tow truck. I showed up and talked with the shop about…read morewhat we felt the issue was with my car and that I had the part. I then received a call that stated I had purchased the wrong part, and they were ordering a new one - Great. The correct part was ordered, which was delayed because of a snow storm. They get the part, and go to put it in, finding that the lower radiator hose was actually not the issue, but it was the upper radiator hose. Ok, great let's fix it. They ordered it and again we waited. A few days passed and no word. I called and asked what was going on. Now, it is not the hoses, but the water pump housing is leaking. So we order that part. We waited. No calls from them, so I called again. Then, I'm told they got the water pump housing in, did another pressure test and there is a leak in the radiator itself. So yes, now we have to order that and get it installed. (Mind you when the first hose was reported to not be the issue I was told it was not installed). Finally my car is ready. I go to pick it up, and I question the first hose being installed still. After a lot of back and forth, I just said forget it and paid for the work. But not one time did they make the effort to call me first, not one time did I know what was going on. Then, I get told they did an oil change - not sure why because I didn't ask for it - and charged me $132 for an oil change, which I could have had done up the street for $54. Then I am told there is no gas in the car and that the battery is weak. I said I never had issues with the battery before I came. Well after coming home and my car sitting for one day, we have to replace the battery. As we replace it, we see that is was obviously not the battery we had and was one that someone attempted to cover up that they had done some battery work. Funny thing is I knew something had been done because all of my setting in my car were gone. They had my car for 1 month, I paid over $2400 to get it back, not including the 4 weeks of rental, and now a $200 battery. The lack of accountability is astonishing because I said something about the lack of communication and it was brushed off. Their billboard says Small Town Feel Big time service or something like that. Negative. A small town company should have much better service, they are not that busy that a call to me wasn't made. So they may be good at doing something quick, but most shops are going to run that pressure test prior to replacing anything and not just replace part after part after part. I called another shop and was advised that when the pressure test is done it gives the indication of where all leaks are, not just one at a time. So was this done to inflate my bill? Who knows. I do know I won't be back and I will use the best part of living in a small town - everyone will know everything. Price gouging, lack of customer service, switching out batteries, just not a good look. BBB and licensing bureau will be notified.
