Went to snow valley for a skiing/snowboarding school field trip. Everyone was welcome on this field…read moretrip from people who have no experience to people who have been skiing/snowboarding for most of their life. At the beginning of the trip everyone was required to take lessons for an hour no matter skill level, after we completed this we would be allowed to free ski on designated hills based on skill level ( which some thought was inaccurate). Now here is the first of many issues we experienced, the instructors were unclear, rude and dismissive of the students. Some of many incidents include an instructor bumping into a student at full speed without apologizing or stopping to help in any way, this student was injured and lost a ski. The rules here were unclear and the instructors, without stating any of them, just expected us to know them all, and if they were stated, it was after a mistake was made by a student, or a student was yelled at because the rule was not addressed beforehand. I feel if I was an adult I would have been treated with more respect, not rushed, pushed, or yelled at. Only two of many instructors that I interacted with were kind and helpful, I wasn't able to catch their names but it's good to know that at least two people were genuinely good, still that's not a good ratio. As for general safety, when it was free time all the instructors left so students had no supervision. Students who shared their concerns or injuries to the instructors either got ignored or dismissed. They didn't check the skill levels on the tags that stated what hills they were permitted to ski/snowboard on, so students could go on improper hills and levels for their skill range. Multiple student's skis got taken by someone without the student or instructor's knowledge. And for cleanliness, oh boy. A lady just did 2 sprays of cleaning spray and was done, I don't know if this is normal, she did this for helmets and in the ski boots and called it a day, no inspection, no wiping down the boots, nothing. I lost my sock in the boot and thank goodness I noticed because the next person to get those boots would have found a sock, gross. When we got our proper shoes back they were thrown down with zero regard to students' belongings. The whole rental experience was awful. There was poor communication between everyone instructor-instructor instructor-student student-student throughout the day (mainly because students were unaware of what to do). It was a very stressful experience. Many students cried, and had panic attacks, I am aware of a student who was grabbed by the arm against their will while being upset. This is not something that I and many others want to see when skiing no matter what level or experience we are at. I am speaking on behalf of many students when I say that the day was confusing, stressful, anger inducing, and BAD. I do want to say that yes, it probably was a stressful day for the instructors because some kids can be jerks but I feel that when you sign up for that job you should be ready for anything without yelling, and being rude.
Im not telling you not to come im just informing you of my experience and what you are spending your money on.
