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Eden Motor Group

3.8 (45 reviews)
Closed 10:00 am - 3:00 pm

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Vince V.

Traded in my 540i for a new BMW iX. Esther made sure to take care of me the entire process, all I had to do was pull up and sign. She even called me the day after to make sure I got all the complimentary BMW charging stuff. Thanks again for the excellent service

I was quoted $7,500 by CarMax, but this place offered me $9,100 for my Mk7 Golf GTI, which is tuned. Since it's tuned, I knew the car's value might be lower elsewhere, but they gave me a great offer. The service was fast, and the employees were very friendly. I highly recommend this place for buying or selling a car. Look for Ester--she's the go-to person!

2023 Elantra

I got a 2023 Elantra from Eden Motors yesterday, Jay (their VP) was very helpful and patient with us helping to locate a good car for me. He even hooked me up with a complimentary tinting on the house. (* I am not sure if they offer this promo everyday, so don't be surprised if they don't have this promo when you call) Helped us getting a great % interest, very happy with the purchase. If you are looking for a new car, hit em up and maybe they might be able to find you what you want.

I needed a car, so I found Eden Motors with the recommendation of my acquaintance. At first, Kimberly and Esther consulted with me, and they kindly found me a car that combined the parts I wanted. So I'm currently renting a Volvo xc60 from eden motors! It hasn't been long since I came to the U.S., so I had a lot of difficulties from insurance to DMV registration and maintenance, but they helped me step by step from start to finish, and I am using it well without any worries because they did a perfect job of maintenance at the repair shop before the rental starts. Thank you so much for introducing me to a good car, renting it, and helping me a lot!!!

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8 years ago

Great service for DMV. Saved so much time. I would recommend this place to anyone who needs help with cars and dmv.

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Review Highlights - Eden Motor Group

Esther was able to do another tremendous job in finding me a vehicle and also working with me on my budget.

Mentioned in 7 reviews

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Toyota of Downtown L.A - My Wife and her new car!

Toyota of Downtown L.A

(1.3k reviews)

Historic South Central

I had an excellent experience with Toyota of Downtown LA. From start to finish to purchase a new…read moreRav4 2026 and the entire process was handled with professionalism, efficiency, and great attention to detail. Everything was done promptly, and the team made sure I felt comfortable and informed every step of the way. A special thank you to Ben Girmay, who truly made this experience outstanding. He was knowledgeable, reliable, and made the whole process smooth and stress-free. His professionalism and dedication really stood out. My family and I are very grateful for the support and top-quality service we received. I highly recommend Toyota of Downtown LA to anyone looking for a seamless and trustworthy car-buying experience!

Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

Nissan of Downtown L.A. - Contract I didn't sign. That is NOT MY SIGNATURE.

Nissan of Downtown L.A.

(791 reviews)

Downtown

This place truly made a difference in my experience. Before coming here, I had visited two other…read moredealerships and had some of the worst experiences I've ever had. Then I came to Nissan of Downtown LA, and everything changed. Not only was the customer service amazing -- huge thanks to Victor, Adolfo, Noel and the entire team -- but they were efficient and worked hard to get me into a brand new 2026 Nissan. I came in with a current vehicle that was breaking down and less-than-perfect credit history, and instead of turning me away, they found a way to make it happen. The whole process took less than 6 hours from start to finish. This was honestly the best dealership experience I've ever had, and I couldn't be more thankful. Thank you, Nissan of Downtown LA, for truly making a difference!

"All I will say is: do your research before buying a used car from Nissan DTLA. I was interested in…read morea vehicle listed on their website that looked great and had a very attractive price. However, as I researched the car before visiting, I noticed conflicting information. While the Carfax report showed no accidents, their website linked to CarGurus, which stated the car had been in an accident. CarGurus noted that AutoCheck found no damage, but I would have had to pay for the full report to see the details. I reached out to the dealership, specifically asking for the AutoCheck report before making a decision. Multiple sales advisors ignored my request and simply sent me the Carfax again, insisting there were no accidents. It took three emails and a screenshot of the CarGurus link from their own site before an associate finally sent the AutoCheck report. It clearly showed a police report had been filed for an accident, though she still claimed there was no damage. Because it seemed like a good deal with many features, I decided to see it in person. Upon arrival, the damage was immediately noticeable. When I asked a different salesperson about the accident history, they also pointed to the clean Carfax. Once I caught them in the lie, their response was simply, 'It's a used car; it's going to have imperfections.' I understand that, but failing to be upfront about an accident history is unacceptable. Moral of the story: Buyer beware. If a deal looks too good to be true, do your own research and inspect the car thoroughly yourself. I will not be purchasing this vehicle or any other car from Nissan of DTLA."

Audi Downtown LA - Interior showroom

Audi Downtown LA

(852 reviews)

Historic South Central

any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

2/5 stars, would be 1 star if not for Johnny…read more Our car has had a recurring battery drain issue for years. This is now the 3rd or so battery we've gone through, including the original Audi battery. The car is driven nearly every day with 1+ hour drives at least twice a week, so this is not normal. We came in about a month ago for a windshield wiper motor replacement. During that visit, Eugenio told us the battery was bad and needed replacing. When my fiancee asked if it should go through Audi, he told her to go through whoever installed it, which was a third-party contractor via Audi roadside. She did. The battery died again shortly after. My fiancee went back to Eugenio and he told her our warranty had expired and to go through the contractor again. Before coming in for the diagnostic, she called to check if it even made sense to bring the car in. That's when Craig told her the battery should have been covered under Audi warranty regardless of the 40k mile expiration, and that he was just as confused about why Eugenio directed us to the contractor. So Eugenio sent us through an unnecessary process with incorrect information from the start. Craig comped the diagnostic fee given the confusion, which we appreciated. We also suspected the wiper motor installation may have introduced an electrical issue and had already ruled out our dashcam. We wanted a real answer on what was draining the system. Due to our previous negative experience with Eugenio, we requested a different advisor. My fiancee checked in with Val, because Craig said that was the earliest another advisor was available. Val kept insisting on passing the service to Eugenio. Since Eugenio was standing right there, she let it go rather than make a scene. That turned out to be a mistake. Val noted a vehicle electronics malfunction error when he turned the car on and suggested the dashcam might be drawing too much power. My fiancee told him it was configured to minimize drain. He had no follow-up. Val also told her the battery configuration had to be done by Audi, the exact same thing Eugenio told us. We looked into it ourselves and found any reputable shop can do it. It's hard not to notice multiple service advisors giving customers the same incorrect information that conveniently steers them toward paying for Audi service. The diagnostic concluded the wrong battery had been installed and it was faulty. We were told to replace it and run battery adaptation via ODIS scan tool. The actual drain issue, the whole reason we came in, was never addressed. We're no closer to an answer. I came in around 12:30pm to coordinate with the contractor, but Eugenio was at lunch and the contractor only had 5 minutes before leaving for another call. Johnny stepped in and was the only person who gave me a straight answer on the battery issue. I told him I wanted another diagnostic to find the root cause of the drain. He said he'd loop in Eugenio and I'd get a callback. I never heard back. I called multiple times between 2pm and 6pm. Every time, the service department option sent me straight to Eugenio's voicemail. I had to call sales just to reach anyone. I also found out the service department closes at 6pm, not 8pm as listed on Google Maps. The only reason I could pick up my car after 6pm was because someone in service left my keys with the sales floor. Without that, I would not have been able to pick up the car. Eugenio gave us incorrect warranty information, could not explain the battery issue, and went completely silent. We still don't know what's draining our battery and wasted a visit finding out nothing useful. We'll be going elsewhere for a proper diagnostic. Johnny, if you ever move into a service advisor role, you'd be excellent at it. Bottom line, do NOT go through Eugenio if you expect your service advisor to actually know what they're talking about or follow up on anything.

Eden Motor Group - car_dealers - Updated May 2026

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