I had an excellent experience with Toyota of Downtown LA. From start to finish to purchase a new…read moreRav4 2026 and the entire process was handled with professionalism, efficiency, and great attention to detail. Everything was done promptly, and the team made sure I felt comfortable and informed every step of the way. A special thank you to Ben Girmay, who truly made this experience outstanding. He was knowledgeable, reliable, and made the whole process smooth and stress-free. His professionalism and dedication really stood out. My family and I are very grateful for the support and top-quality service we received. I highly recommend Toyota of Downtown LA to anyone looking for a seamless and trustworthy car-buying experience!

Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

Several months ago I had to bring my car My most recent…read moreexperiences at this establishment has been excellent. The manager is super duper!!

Let me start with the positives: my sales person, Manny, was extremely nice and very helpful. When…read moreI showed up I was a fairly easy sale because I knew exactly what I wanted since I saw it online. Overall, I love the car that I got! Negatives: the service after purchase is what leaves much to be desired. The car I purchased was a trade in and not a Mercedes, but one of the things Manny and I discussed was setting up a digital key for my vehicle. Unbeknownst to me (or Manny) a digital key cannot be set up without a second key fob which the dealership did not have. I called multiple times to speak with the manager, George, and left voicemails but unfortunately my calls were never returned. All I'm asking is they cover HALF the cost of getting a new key to unlock this feature that was presented to me during the sale. Overall my experience on site was amazing until I needed help after the fact. I don't think I would purchase from this location again nor would I send others here unless they were getting only a brand new Mercedes from them. Nothing pre-owned.

great and friendly staff , they even have a massage chair while you wait for service.read more

Great service. Julia was very helpful and courteous. We were getting our car serviced and we were…read moreout of there quickly.

Thank you VW DTLA for getting me approved when no one else would. Andrew you are much appreciated!read more

shoutout to Maurice on his Great customer service along with his amazing personality, I promise you…read morehe would point you in the right direction

i've always had a good experience with the team at kia dtla! i actually like coming in for service…read morebecause everyone is so helpful. rey was the agent who helped me with my car service this last time and he was really understanding of my needs and explained everything needed for my 18 month check up. i probably could hunt around for some deals or local shops but i just like doing it in house at the dtla location. plus they give me a ride home so i can get things done!

Pretty disappointed with the customer service here. Purchased a used car with Leo but there was…read moresome issues with the paint on the rear of the car. I asked if they would fix it and he said they would. Well it was never fixed, I've called Leo multiple times and keep getting told that he would make the appointment for me to come in and get the paint fixed but nothing ever happens. Even during the car purchasing process, I had a 3rd party inspector come and they were giving him a hard time about inspecting the car. They gave him 15 min to do a full inspection and didn't let him test the car on the freeway either, I should've been more critical of this red flag. Don't waste your time here, go to another Kia dealership. I've emailed Alan Kassira as well to try and get a resolution but nothing either.

From my Porsche ambassador Michael Aram to the sales Manager Derek Haines. Top down you can never…read moreask for more in quality, leadership, and experience. The attention to my sales experience was superb. I wish to congratulate Porsche DTLA to many years of happiness and sales. I thank you for the invitation to a memorable grand opening. One for the ages!! So humbled to be apart of the Porsche family DTLA. Can't wait to add another detail oriented vehicle to my collection of cars. If your looking for the best. STOP HERE!!

This was an incredible experience start to finish! I called the dealership on a Friday and they…read morestayed super late to let me do a test drive. I ended up buying that exact car and they closed the deal for me very quickly. They communicated effortlessly and stayed in touch almost every day. Very easy process start to finish with lots of support from them. Shout out to Preston and Derrick!

I worked with John who sold me the perfect car that meets all of my needs. I was interested in…read morepurchasing an electric vehicle so I went to the dealership to see what was available. My friends drive Teslas and they say they love their car. It worked out that this dealership just happened to have one Tesla in their inventory with only 8000 miles. John listened to what I wanted, offered a test drive, and handled the financing for me. He even gave my son some snacks and the infamous rubber duck while we waited for the approval. I was at the right place at the right time and everything worked out for my good.

I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

2/5 stars, would be 1 star if not for Johnny…read more Our car has had a recurring battery drain issue for years. This is now the 3rd or so battery we've gone through, including the original Audi battery. The car is driven nearly every day with 1+ hour drives at least twice a week, so this is not normal. We came in about a month ago for a windshield wiper motor replacement. During that visit, Eugenio told us the battery was bad and needed replacing. When my fiancee asked if it should go through Audi, he told her to go through whoever installed it, which was a third-party contractor via Audi roadside. She did. The battery died again shortly after. My fiancee went back to Eugenio and he told her our warranty had expired and to go through the contractor again. Before coming in for the diagnostic, she called to check if it even made sense to bring the car in. That's when Craig told her the battery should have been covered under Audi warranty regardless of the 40k mile expiration, and that he was just as confused about why Eugenio directed us to the contractor. So Eugenio sent us through an unnecessary process with incorrect information from the start. Craig comped the diagnostic fee given the confusion, which we appreciated. We also suspected the wiper motor installation may have introduced an electrical issue and had already ruled out our dashcam. We wanted a real answer on what was draining the system. Due to our previous negative experience with Eugenio, we requested a different advisor. My fiancee checked in with Val, because Craig said that was the earliest another advisor was available. Val kept insisting on passing the service to Eugenio. Since Eugenio was standing right there, she let it go rather than make a scene. That turned out to be a mistake. Val noted a vehicle electronics malfunction error when he turned the car on and suggested the dashcam might be drawing too much power. My fiancee told him it was configured to minimize drain. He had no follow-up. Val also told her the battery configuration had to be done by Audi, the exact same thing Eugenio told us. We looked into it ourselves and found any reputable shop can do it. It's hard not to notice multiple service advisors giving customers the same incorrect information that conveniently steers them toward paying for Audi service. The diagnostic concluded the wrong battery had been installed and it was faulty. We were told to replace it and run battery adaptation via ODIS scan tool. The actual drain issue, the whole reason we came in, was never addressed. We're no closer to an answer. I came in around 12:30pm to coordinate with the contractor, but Eugenio was at lunch and the contractor only had 5 minutes before leaving for another call. Johnny stepped in and was the only person who gave me a straight answer on the battery issue. I told him I wanted another diagnostic to find the root cause of the drain. He said he'd loop in Eugenio and I'd get a callback. I never heard back. I called multiple times between 2pm and 6pm. Every time, the service department option sent me straight to Eugenio's voicemail. I had to call sales just to reach anyone. I also found out the service department closes at 6pm, not 8pm as listed on Google Maps. The only reason I could pick up my car after 6pm was because someone in service left my keys with the sales floor. Without that, I would not have been able to pick up the car. Eugenio gave us incorrect warranty information, could not explain the battery issue, and went completely silent. We still don't know what's draining our battery and wasted a visit finding out nothing useful. We'll be going elsewhere for a proper diagnostic. Johnny, if you ever move into a service advisor role, you'd be excellent at it. Bottom line, do NOT go through Eugenio if you expect your service advisor to actually know what they're talking about or follow up on anything.

Wonderful service and great sales representative Fernando Enriquez. Helped us so much! We are so…read morehappy with the car! Truly amazing experience!

Service at Downtown Infiniti is horrible this is maybe the 7th time of me leaving my car there for…read morethe same exact thing. I have spent almost 30,000 plus with them from getting a new engine threw my insurance warranty. Each time of me having to leave my car there I have observed clients receiving their cars back washed when every time I have received my car back it has not even so much has been rinsed off. Needless to say, I dropped my car off on 4/20/2026 to get another diagnostic and have yet to hear from anyone and was told I could not get a loaner because there was a long wait list so I would have to come out of pocket unless my insurance warranty covers the rental

My experience here was great. Karla was very helpful and gave me the best experience would…read moredefinitely recommend her. Nick the gm also gave us an amazing deal for our car too.

From the time I arrived, they met me at the door , greeted me well and invited me in to talk about…read morethere vehicles. All the staff was well dressed , knowledgeable and professional. They made me a great deal on a 2025 Silverado, and gave me a decent price for my trade. I am happy with the experience and the service.