After three months of car shopping I finally got to where I needed to be. Car Prices are rough out…read morethere and no one is going to be competing with them in this market. But let me just say that Korean Miguel (his dubbed name since there are two of them) was great to work with. He did not haggle and was up front about their bottom line so I took it. There was an all around good feeling and energy about this place. I am definitely happy with the experience and for my first time ever leasing a car. The market sucks, don't waste your cash on used cars that are priced at the original MSRP and have hidden car accident damage or mechanical issues. If you can, go new instead. Leasing helps with your bottom line for monthly expenses and that is ultimately what I care about.

I had an amazing experience at Downtown LA Toyota and couldn't be happier with how everything…read moreturned out. A huge thank you to **Ben Girmay**, who took great care of me from the very beginning. He was incredibly kind, communicative, and easy to work with, and genuinely made me feel like he wanted to help me get the best deal possible. I'd also like to thank **Denis Ruiz**, the Sales Manager, who went above and beyond to make the numbers work for me. He helped lower my monthly payment and made it possible for me to drive away in the car I wanted. He was professional, approachable, and it was clear he truly cares about both his customers and his team. Lastly, a big thank you to everyone in Toyota Financial for putting in the effort to make everything come together. I really appreciated how hard everyone worked to find a solution that fit my budget. Overall, this was one of the best car-buying experiences I've had. Everyone treated me with kindness, respect, and honesty, and I highly recommend Downtown LA Toyota. Thank you again!

It was an absolute pleasure and an amazing experience working with Internet Sales Representative…read moreVivian M. I was in the market for a vehicle after having a very difficult and horrible experience at another dealership. When I tell you Vivian was amazing, I truly mean it! She was professional, patient, and extremely timely with her communication. She answered all of my questions, kept me informed throughout the entire process, and provided truly exceptional customer service. Vivian went above and beyond to make sure everything came together so I could drive my new car home today. Her dedication, kindness, and willingness to help made such a difference, especially after my previous experience. Thank you so much, Vivian, for making what could have been a stressful process such a wonderful experience. I would absolutely encourage anyone looking for a vehicle to ask for Vivian M. You will not be disappointed!

This dealer had a great deal on Service A for $180 and some change. Juan Kim was our service…read moreadvisor and did a great job helping us with our GLC 350e. I had previously taken our family's Mercedes vehicles to independent European mechanics, but since this one is a plug-in hybrid, I felt it was best to take it to the dealer this time around. Juan was honest, transparent, and offered great advice throughout the process. Be prepared to set aside at least 3 hours for the service, especially on a Saturday, but they were upfront about the expected wait time from the beginning, so there were no surprises. The customer lounge could use some improvement, as there were no water bottles or snacks like you typically find at other dealerships. Also, while the advertised Service A price was around $180, there were additional parts fees that Juan disclosed to us beforehand. I agreed to them, bringing the total to about $250, which is still a great deal. I really appreciated Juan's transparency, professionalism, and willingness to give honest advice.

Loved the service from everyone, but I want to give a special shout out to Guadalupe for making it…read morehappen she helped me made sure I was comfortable kept me updated on the whole process

Lupe is the best eveeer she'll get you a car !!! No problem she's fast and very nice , she make…read moresure she gets the job done !!! When you go ask for her

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

8/2026 I have emailed John S. at vw several times with no…read moreresponse regarding additional issues. After purchasing a vehicle, this dealership failed to smog the car as required. Zero communication in months, since I had to provide the smog certificate I asked if they could in good faith take care of an oil leak that was present when I purchased the car ( didn't notice until a day or so after) Nicole R. Said they would forward my repair invoice to higher up and then stopped responding to emails requesting an update. Stay away from this dealership.

I want to give a huge shoutout to Michaela in the service department at this Kia dealership in…read moredowntown LA. My Telluride has needed a lot of work recently (engine replacement under warranty), and on top of that, I was dealing with a family emergency during this whole process. Michaela was incredibly kind, patient, and helpful through it all -- she made a stressful situation so much easier to manage. Her communication and compassion did not go unnoticed. We can't recommend her enough. Thank you, Michaela!

I came here for my first service after buying my Kia. I was quoted over $250 plus tax for an oil…read morechange and a tire rotation, and honestly, I couldn't believe the price. For routine maintenance like oil changes and tire rotations, I would recommend going to a reputable independent mechanic instead. You'll likely save both time and money. Unfortunately, this experience was very disappointing.

Great friendly staff and very responsive. 100% would work with them again…read more Thanks, Preston!!

Fantastic experience purchasing a vehicle from them. Preston handled our online inquiry and remote…read morepurchase of a vehicle and was super responsive throughout the whole process. Couldn't ask for better service. Highly recommend.

I went for a routine service and Abigail was amazing help. She made me feel less stressed…read more about things in the car I was worried about.

We don't live in the area, but this dealership had the truck we wanted we made an appointment after…read morespeaking with someone upon arrival we were greeted by Enrique who is the salesman very polite very cordial provided top service. The truck wasn't on the lot so we had to drive to a different location to pick it up. It was only a 10 minute drive. Once we got there, we drove that truck back to the dealership. We agreed that we wanted the truck and we're ready to go everything up to this point was great. We did the financing went back-and-forth a little bit however we landed on a deal We were then escorted to the Finance department who forgot to give us the DMV paperwork forgot to take our down payment. I forgot to get certain signatures so we kept having to go back back-and-forth. We finally got our keys took a picture with Enrique and went on on a merry way 10 minutes into our drive home. There was a pop-up on the screen. I've attached the picture of it. We called Enrique right away and let him know what was going on he said that it was an easy fix and we could bring it back, unfortunately we cannot bring it back same day as we already had plans for that evening We returned after the weekend and met with Felix. Upon our arrival. We were told that they still needed to diagnose the truck and that it would need to stay there 1 to 2 days just to get it diagnosed. I was a little taking it back by this, I really needed the truck for work. They gave me a rental from enterprise who did not have trucks available so it was a big inconvenience when I arrived at enterprise it was to my surprise to learn that they had given me a rental for an entire week the guy at the rental place also said if you need to extend it because the truck's not ready, the dealership is going to take care of it. They've already given the approval. Imagine my shock to think that my easy fix was gonna go past one week. I waited the one to two days that they said it would take to diagnose the truck when I followed up on the third day after not receiving any calls. Imagine my surprise when the truck has not even been diagnosed. I've called and asked to speak to the general manager, Preston Hahn till this day. I still have not been able to get a callback from him. He did have one of his employees call me back, but no resolution was found. I was then told that I needed to pick up the truck and that it could not be fixed because it was an update that needed to occur and that it should be available within a couple of I have now had my truck for a total of 2 weeks I am still having issues with the screen and the pop-up. My navigation does not work general manager Preston. Hahn has yet to call me back despite leaving several messages. I have also opened up a claim with ram corporate and waiting for a callback from them, unfortunately this was the most unpleasant car buying experience I've ever had. Buying a new car should be exciting however that excitement lasted all about 10 minutes and then became a headache

I want to give a BIG Shout-Out to Valentin Rautescu at AUDI of Downtown LA Service Dept. for doing…read morean excellent job AGAIN of taking care of our 2021 AUDI Q5 recently. He went above and beyond to take care of us. We called AAA and towed it in from Marina Del Rey to AUDI DTLA because of Transmission Malfunction Warning Light went on and the car Loss Power so I pullover. Fortunately, Mr. VAL was there and immediately inspect the car and check our service history. He decided to try to get an approval for the warranty even though our CPO warranty expired last year and it will take awhile maybe days or week for the approval, diagnosis and parts (not to mention Labor Day) but assures us that he will be on top of it along the way. Excellent Communication and Follow-Up with Texting and Phone is always there with Mr. VAL through out those days and we truly trusted him with our past maintenance service that he already done as we feel like he knew our AUDI Q5 by heart. Mr. VAL made it possible to get the TCM Module approved by the Warranty Department and were so greatly appreciative for his decision. In short, our 5 year old with 55K plus miles AUDI Q5 is fixed and back to normal again for my wife's daily driver. Highly recommended!

- Downtown Audi | Salesperson: Jay I recently visited…read moreDowntown Audi and was assisted by a salesperson named Jay. Unfortunately, my experience fell well below the standard of professionalism I would expect from a luxury automotive dealership. From the moment we began our interaction, several concerning behaviors stood out: * Eating while speaking to me - Jay was actively eating during our conversation, which came across as dismissive and deeply unprofessional in a customer-facing role. * No greeting or invitation to sit - At no point was I offered a seat or made to feel welcomed. A basic courtesy in any sales environment, and it was completely absent. * No eye contact - Throughout the interaction, Jay failed to maintain eye contact, which made the experience feel impersonal and as though my business was not valued. * Overall lack of engagement - The interaction lacked the attentiveness, enthusiasm, and customer-first attitude that you would expect when making a significant purchase decision. It's clear that Jay may have received some level of sales training, but his execution suggests a serious need for retraining -- particularly around basic professional etiquette and customer hospitality. I would not recommend working with Jay if you plan to visit Downtown Audi. That said, I cannot speak to the other sales staff, as some may offer a far more professional experience. If you do visit, I'd suggest requesting a different salesperson. Downtown Audi as a brand deserves representation that reflects the quality of the vehicles they sell -- unfortunately, this visit did not reflect that standard.

I had an unfortunate experience the first time I came in but Lance Sobczak reached out personally…read moreand made it right. My initial experience was chaotic and some things were missed on my standard mileage service. Lance saw my review and reached out, offering to do a full reinspection, oil change, the whole 9 yards. He also gave me a dealer car so I wouldn't have to spend money on uber. While my first experience left something to be desired, I whole heartedly appreciate Lance's exceptional customer service. Thanks again Lance.

DONT go here! Tried to message them, get a response and…read morethen get IGNORED for DAYS! ..... Rude! Waste of time! Should have looked at reviews before I wasted my time ......

I had a great experience with Agustin. He was a really cool guy, very helpful, and made the whole…read moreprocess easy. He took the time to answer my questions and made sure I understood everything. I really appreciate his help and would definitely recommend working with him

Thank you Agustin!…read more My 2019 Chev Colorado Z71's air conditioner had stopped blowing cold air so I took it in to get it looked at. Turns out the AC Compressor was failing and needed replacing. Luckily it was covered through my third party insurance/warranty policy. Agustin took care of everything. Seamless hand off of my truck, quick availability of a rental, communication with my third party insurance, and a freshly car-washed pick up of my truck with ice cold AC blowing. I don't think my experience could have been any better, and it's really thanks to the trustworthy and transparent experience Agustin Milan and his team gave me. Even with all of my questions, he kept me feeling calm and confident about the process. Thank you Agustin and team!