I rarely write negative reviews, but the equipment and service we received from Clouds of Good…read moreduring our recent trip to Boston were deplorable. We are three travelers in our 80s, one of whom needs a mobility scooter when walking more than a short distance. We rented a scooter for two days in downtown Boston. The scooter was dropped off by David at our Boston hotel, on time and with a battery that showed a full ten-bars of charge. So we set out in the morning on our first day to tour the Boston historic district.
Less than an hour out, the battery plunged to two bars. We called David and asked for his assistance and a replacement scooter, but he said that he had no scooters available and that this was entirely normal. And if the battery did fail, he said, no problem. Just put it in neutral and push it back to the hotel (again, we're in our 80s with one of us mobility-impaired). At the same time, we called Clouds of Good customer service and requested assistance. They said that they would look into things and call us right back. We got no callback. So we headed back toward our hotel and, sure enough, the battery soon died completely. Stranded, we oldsters pushed the scooter a half mile back to the hotel through the heavily trafficked streets and sidewalks of Boston. To make matters worse, the scooter's wheels locked every ten feet or so, requiring us to fiddle with the shift lever to unlock them each time.
An unhappy, rude, and almost hostile David finally met us at the hotel carrying a replacement battery. It showed ten bars and he declared that everything was fixed. We said we didn't think the battery was the problem but he belligerently insisted that all was well. He said gruffly that he wouldn't argue with us about it. If we didn't like it, he'd simply take the scooter back. We foolishly agreed to try again and started back out. But the same thing happened--the battery level plunged and we pushed the scooter back to our hotel. We called David again and he announced that he'd collect the scooter from the hotel the next day. But he offered no explanations, alternative solutions, or apologies. And, once again, we called Clouds of Good customer service. After several attempts and long waits, they finally answered. We insisted that we should get a full refund. They said they would check into things and call us right back. But, again, they never called back. That's the last we ever heard from Clouds of Good or David. Our first day completely shot, we rented a scooter from another company for the second day.
So, if your looking for mobility equipment in Boston, steer clear of Clouds of Good, and especially steer clear of David. They provided a decrepit scooter (lots of duct tape), ruined our day, and left us stranded in dangerous situations. David was rushed and rude and the company was entirely indifferent and nonresponsive.
