Horrible experience with this company. I am an out of state landlord and upon inspecting my rental…read moreproperty, we found out that the 2nd and 3rd floor lights would not work. We are under a massive time constraint as we had to clean the house, fix any issues, and hand out keys to the new tenants in a very short period of time. I Yelped electrical companies and 3 companies responded. Two of the companies could not get a technician out in time and this company did not respond at all to their robot response on Yelp to schedule an appointment. After a day, I got their number off of the internet and physically called them asking if they were available. They said they were available, they asked my name and when I gave them my name, they said, " oh, you are from Yelp?" So, they got my inquiry and didn't call me back, 1st red flag.
They sent out two technicians that seemed pretty young. I talked with one guy and he said he was 23 yrs. old. Not a big deal as you can learn a lot in those years, but Dean entrusted me with two young guys to solve my problem. The issue was if you wiggled the electrical panel in the basement, the lights would come on and off and mostly stay off. To me, that means something is loose and needs to be tightened or there is a short somewhere, etc. Well, these guys hung around, fiddled here and there, and stuff would go on, then go off, then on again. Stuff would work, then it seemed like they were done, then it wouldn't work, etc. Finally after about an hour, the lead guy comes to me and didn't give me any explanation as to what the issue was. He told me my main wire was old and cracked, said I had moisture in the box (No moisture was present in his pics), said my panel was a mess and recommended a $4000 panel redo or reorganization or whatever the heck he tried to sell me. I was not prepared to spend $4k and said to email me the quote and I would speak to my wife about the work and get back to them. They started putting together the bill for the call and I told them to bill me 2 hours. The bill came out to a little over $300. This was in the afternoon on Friday. Before leaving they kept saying this was challenging and it had them stumped, but they figured it out. I asked what the issue was and they told me it was a circuit breaker was bad and they changed it out. Okay, great issue solved. Well, I had to replace a broken lock on a door next to the panel and when I closed the door, all the lights went out again! This was only a couple of hours later. I texted the technician the lights were out again... no response. I texted the main number they were communicating with me... no response... I called the number of the tech... no response, left message. I called the main number... no response, left message. I'm starting to think these guys are a scam.
The next day I called the technician because I am under extreme pressure and time constraints to get this fixed. I told the tech that if I did not get a call back within the next 30 minutes, I would be forced to dispute the charges and give a bad review. Well, the response I received was a text from a manager stating that because I threatened to give a bad review and dispute the charges, that they would not refund my money or come out at fix the issue! They called me a liar that they never quoted me $4k for the box redo, which i had to screen shot the quote and text the manager, they say said the tech said it was a dangerous box with moisture and needed to be changed, but that was not communicated with me at the first meeting. That was a lie. They said they changed a circuit breaker, that was a lie. I asked the manager to send me photos of the location of the new circuit breaker and the moisture in the panel... they never sent the photos. I have continued to ask for photos and they won't send them... pretty telling. All they are interested in is selling you an unnecessary panel box rewire job.
Well, I called another company, they came out, couldn't identify any new circuit breakers, and determined the box had wiggled loose over the years and promptly fixed the issue.
I would have respected this company more if they would have been straight forward and said they couldn't fix the issue, or if the only fix was to spend the money on the big fix, etc. but at no time did they tell me the box was loose... Again, they prey on you knowing you need the issue to be fixed and charge you exorbitant amounts of money when not needed. They are the same as air conditioning companies and it stinks. Do your homework and get multiple quotes. Thanks.