This auto shop is seriously so honest and truthful. They live up to their motto and name. I called…read morethem to get a quote about break pad replacements because another auto shop was quoting me $900. The first auto shop was telling me that my breaks were at 2/32 of an inch remaining and that I needed to promptly replace my front break pads, drums, and rear. The first auto shop told me that the gears were now metal on metal. For context, I left my car idle for 2 weeks and every time I would break there was a low murmur. My car only has 70K miles on it. The Straight Up mechanic said I probably do not need my rear break pads replaced. The Straight Up mechanic assured me over the phone that this can be explained by rust build-up and what I was hearing was perfectly normal, but he would need to inspect it to see what I would actually need to get done. When I brought in my car, the mechanic inspected my bread pads front and rear. He promptly told me I did not need any replacements and that the first auto shop was lying about what work my car needed done. Straight Up did not charge me anything at all, even for checking my break pads. I highly recommend this place to anyone because they are honest and will not take advantage of you. If I ever need my car serviced, I will for sure bring my car back here.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

I had a wonderful experience with Kyle! My four takeaways: 1) Kyle is very honest. He didn't try to…read moreupsell me on anything, which is what most people complain about when it comes to working with mechanics. 2) Related to honesty, Kyle's prices are competitive and included a very reasonable fee for travel to the edge of his service area. I would have paid more because he literally saved me an entire day (I didn't have to drop my car off in the morning and pick it up in the evening). 3) Kyle knows his stuff! The work he did was stellar. 4) Kyle's communication is great-- he arrived when he said he would and kept me up to date about everything. I'm really grateful.

They said everything was repaired and I found out they were on vacation the following week and they…read morehave never returned my calls.

DO NOT GO ANYWHERE ELSE!!!! Chris and Richard have been in business over 40 years...you can't last…read morethat long by doing poor work. Richie 2nd gen is heading up the shop with a extremely knowledgeable skilled and professional staff. There is really no job too small or too big these guys can't handle. From routine maintenance to full engine replacement they can do it all....

Richie and the crew are awesome! My husband and I started using them in 2006. After my husband…read moredied, Richie stepped up and took care of me, making sure the van is in excellent shape at all times. They try to squeeze me in when I have a concern, to check things out and then set up an appointment if needed. I trust to do what's best.

I got my car serviced and a state inspection while I waited. I was only there for an hour.read more

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

Excellent Establishment!…read more Good ol' customer service like it always has been at this great auto repair place! Highly Recommend!! This has been a great auto repair/service/inspection for over 20 years!! So happy to know that this place hasn't change!! Keep up the awesome work y'all

Chad Weaver's Hershey Tire took care of my flat tire that happened on I81. I was able to get to the…read moreshop when it opened at 7:30 am, and was out in 1 hour for about $30. I travel regularly through Staunton VA, and would use Hershey Tire again. Closed weekends (Yelp is wrong).

I purchased a 2003 Porsche form a friend in California back in August 2025 and drove it back home…read moreto VA. It had 49000 miles on it was running very well ,kept in a prestine condition. he nerver worried about the IMS bearing issues but I did , so I took it to EURU MOTIVE, had the IMS bearing replaced. I made a great choice! I waited to do this review until I had put some miles on the vehicle. I am satified with the cost of repair and the great service provided.Based on a recommendation of a friend I drove from Locust Grove to Charlottesville to get this service. Great job. Mike H

Great CS, great work done on my car, great pricing/ value. These guys saved me $1/3 of the…read moredealership quote. Stronly recommend if you've got a german car.

We had to pull off the interstate with a damaged tire and a full car of gear. While you were…read moreunable to help us right away with a tire replacement (all your bays were full), you were kind enough to call a number of other places and find us one that could help immediately so we'd be able to complete our long journey. THANK YOU SO MUCH, for going "above and beyond"! We were lucky we found you!

Have been coming here to this shop for many years. Never any issues with scheduling or repair cost…read more Some things may be a tad higher than national chains but that's ok! I prefer spending my money with a locally owned mom and pop shop whenever I have the opportunity! They try to be as competitive as possible with pricing, so I feel the overall quality for what services I need is definitely there regardless of my routine maintenance needs or something larger! Would recommend this shop over any national chain!

I drove my older car about 1,200 miles to Virginia and wanted to have it checked out before heading…read morehome. Chad at Cole's Imports in Charlottesville provided great service in June 2026. He looked at a couple of issues my hometown mechanic had mentioned, and his honest second opinion and reasonable pricing was a real relief. I really appreciated his straightforward approach and the peace of mind before the long drive home. Highly recommend!

I received an email from a Chad Copeland with an attachment. I didn't know this fellow, but was…read morecurious about the attachment. My computer's anti-virus alerts went crazy and the attachment wasn't opened. I sent an email to him and it was returned with "no address found." The website doesn't exist either. Folks might want to tread carefully when working with this group, if it exists at all.