had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!

I give it try since it was near my house. Unfortunately, they could not deliver the quality of…read morework. Have to go to different shop to fixed the issue they couldn't rectify.

This place continues with the never ending saga of dishonest mechanics. Don't waste your money…read more Even under "new management." Integrity still doesn't exist. They had my car in for an expensive repair. A year and one week later the problem returned. They barely honored the warranty, said "this happened under the old management (which is his brother)." When I told them that the "new manager/owner" inherited the good and bad of his new business, they said they would only cover half, because it's technically out of warranty (one week). And now, only 3 months later, the problem seems to be returning.

Have used them for towing multiple times and each time they were low-maintenance, fast, and polite…read more As stress-free as you can imagine. No reason not to use them if they're an option!

Awesome people, great job towing. They respected my truck more than any other tow company in the…read morearea that has previously towed my vehicle. Absolutely recommend these guys for any towing needs.

Bought a rare NOS part from Mike that was missing a small internal piece. He went the extra mile…read moreto find that piece and ship it to me at no extra charge - to ensure it worked properly. Now that is exceptional customer service! And a true gentleman. Thanks again Mike. Pleasure speaking and doing business with you. You're in good hands with Mike Gassman. -Fred

Mike Gassman is a genius when it comes to working on temperamental English cars. While he is not…read moreinexpensive, you rest assured that he is honest and does absolutely impeccable work. My MG looks and drives as beautifully as it did in 1976 when my mother brought it home.

I got a flat tire near them and ended up getting all 4 tires replaced there. It was a disaster…read more Here's what was wrong: 1. They did not bolt on the key nuts and did not put the key back in my car 2. It took them 2 days because they forgot to do the inspection the first day 3. They charged me 2x/ tire the price on Tirerack. 4. They put on the summer version of the all weather tires I requested

Donnie and his crew have always been honest and forthright with our whole family since we started…read moregoing to them for car repairs in 2006. I have seen some minor mistakes occasionally, like we all do, but nothing major. Jeff even crawled inside my car engine block looking for an AC leak one time for a couple of hours. After not finding anything I wasn't even charged labor for it. I could recall a number of stories like that but in general... quality work for a reasonable price.

Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

We were driving through the area heading to Lexington,KY to start our vacation, when the alternator…read morequit working. Paul and company stayed late on Saturday to replace the alternator so we could continue our trip. They were awesome to work with. Saved our vacation.

This place is AWESOME. Jenny was fabulous. Tristen and Keith were awesome!!!! 100% recommend…read morethis place!!!! Couldn't ask for better service!! 5 Stars PLUS!!!