I have brought several small engine pieces to Ed's and They have repaired them at a reasonable cost an I have had no issues since. They have also given information about what seemed to have happened and ways to prevent it from reoccurring. All repairs was done with manufacturers parts, when available. read more

Love Eds, effortlessly pick up and delivery, use them frequently when necessary, had no major issues; be prepared to pay $$$$$$$ read more

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They were great with communication and helping us with sales and repair.... It was a custom thing and they did it beautifully... I highly recommend them read more

This place is a total rip off. They charge $75.00 just to look at it. Then the estimate was almost as much as a new one. Then they kept it so they can resell it. Don't trust this place. read more

Potential Customers beware! Unless you want to risk being treated like dirt, you may be better served by looking for another small engine service outfit. I took an in-warranty Black & Decker wheeled string trimmer to them on November 29, 2022. I provided all the documentation they requested to support a warranty claim for work they would perform. The person who checked me in gave no estimated time to repair and directed I not call for status as time on the phone negatively impacts on their productivity. Having worked in service management for many years, I understood his point and told him I would wait for his call. After hearing absolutely nothing for five weeks however, today (January 4, 2023) I decided to stop in and ask for status of the repair. The young man at the counter shuffled through several stacks of paperwork, found nothing and finally went back into the work area. Then out came a person (not the same one who checked me in) who proceeded to talk down to me as disrespectfully as I've ever been addressed as a customer. He rudely went on about his two week holiday vacation and the fact that manufacturers were also on vacation, like it was a total affront to him that I should be so bold as to inquire about the status of the repair -AFTER HEARING NOTHING FOR 5 WEEKS! He ended by smugly declaring that the repair had been completed, but he would not release the machine until he was sure his warranty reimbursement was approved - then he about-faced and walked off leaving me standing there. I came home and immediately called MTD. The rep I spoke with was very helpful and advised that the repair was completed on 12/12/2022, but that the warranty claim had not been submitted until today - ? So the machine had been sitting there repaired for 3 weeks! She further advised it will probably be several more days before the claim will be reviewed and approved. After thinking about the situation after hanging up with her, I called back and talked with another rep who advised that he escalated the case asking for the claim to receive special attention. He then told me that the claim required more information than Ed's had originally submitted. He called Ed's and advised them of this fact, and they said they'd get to it when they could, but would not release my property until the claim is paid. So, the bottom line is MY property is being held as collateral to ensure MTD fulfills its warranty obligation to pay this guy - who appears to be in no hurry to submit the necessary information so he can get his money. And MY property sits there unavailable for my use. 01/10/2023 Update - I resolved on 1/5/2023 that I was going to keep calling MTD customer support until I found someone who would give my situation a fair hearing and take the needed action. I got lucky on my second call at 8:55am (the first guy was an absolute jerk) and found someone who knew what exceptional customer support is. Long story short - She quickly intervened on my behalf and I had my repaired machine and was on my way home at 1:30pm. And it was amazing how the attitude at Ed's had changed so dramatically overnight. Too bad he couldn't see his way to do the right thing from the beginning. read more

We are so thankful you were open after Hurricane Ian. Thank you for taking the time with our generator and returning it within the same day. I know you worked the entire day into the evening hours and did that to help us all. Thank you! read more